TK extending status for 3 months ( Glitch or unannounced extension ? )
Mar 4, 2023, 7:19 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
TK extending status for 3 months ( Glitch or unannounced extension ? )
While I was checking the counter for my miles earned, I have realized that my year end has moved 3 months later than it should be and my digital card expiry date has also been updated accordingly. Respectively my flights within the 3 months after my requalification now doesn't show up on the counter.
A relative, who is Elite, also has the same situation where his card expiry has moved 3 months later and his flights within the 3 months after his requalification doesn't show up on the counter.
Both the TK app and the website is showing the same thing.
Is anyone else facing similar issues with the system?
A relative, who is Elite, also has the same situation where his card expiry has moved 3 months later and his flights within the 3 months after his requalification doesn't show up on the counter.
Both the TK app and the website is showing the same thing.
Is anyone else facing similar issues with the system?
Mar 5, 2023, 7:23 am
#3
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
I don't see that on mine - luckily.
I have flights that would renew my status two weeks after the status will expire (by design), and it would be a major issue if the status will be extended, and those flights would not count towards renewal.
I have flights that would renew my status two weeks after the status will expire (by design), and it would be a major issue if the status will be extended, and those flights would not count towards renewal.
Mar 5, 2023, 8:32 am
#4
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,097
I can see that can be an issue for you - for us, I re-qualified, so no issues. For my daughter, she is happy to have 3 months longer to re-qualify.
Mar 6, 2023, 12:07 am
#6
Join Date: Dec 2019
Programs: TK E+
Posts: 8
While I was checking the counter for my miles earned, I have realized that my year end has moved 3 months later than it should be and my digital card expiry date has also been updated accordingly. Respectively my flights within the 3 months after my requalification now doesn't show up on the counter.
A relative, who is Elite, also has the same situation where his card expiry has moved 3 months later and his flights within the 3 months after his requalification doesn't show up on the counter.
Both the TK app and the website is showing the same thing.
Is anyone else facing similar issues with the system?
A relative, who is Elite, also has the same situation where his card expiry has moved 3 months later and his flights within the 3 months after his requalification doesn't show up on the counter.
Both the TK app and the website is showing the same thing.
Is anyone else facing similar issues with the system?
Mar 6, 2023, 4:13 pm
#9
Join Date: Dec 2010
Location: YOW
Programs: TK E+, AC 25K, A3 S, UA S, BoNVoY TE
Posts: 103
No Change. Still showing exp 07/2024. E+ in my first year of renewal. An extension now would eliminate 10,000+ miles earned last Aug/Sep that I need toward renewing in year 1.
Are there any trends between those in their 1st vs 2nd qualification year?
Are there any trends between those in their 1st vs 2nd qualification year?
Mar 7, 2023, 7:17 am
#10
Join Date: Dec 2013
Location: Cyprus
Programs: LH SEN, A3*G, TK*G E+, ALL/Accor Plat
Posts: 644
Also no change from expiry on 08/2023 for E+. For me, a further 3 month extension would reek of a scam to avoid allocating upgrade vouchers once again. I did not need the last extension which was imposed unilaterally by TK.
Mar 8, 2023, 7:58 am
#11
Join Date: Feb 2010
Location: IST
Programs: TK E+ | HHD | Marriott TE LTG | etc.
Posts: 286
I checked my account after your message, the same situation is affecting my account as well. The expiry date has been moved 3 months later than the normal renewal date. At the same time, the status miles of my flights within the 3 months after my requalification do not show up on the counter. It's as if a retroactive 3-month extension has been made before requalification date. Have you talked to customer service about this issue?
I opened a case for the situation and requested to get back my original start/end date. Because, I was only 3,000 SMs short for renew my E+ and planned to convert my bonus miles to status miles with 5:1 ratio.
Two different CS agents told me "you're in your second year now" which is also interesting.
Mar 9, 2023, 3:08 am
#12
Join Date: Dec 2019
Programs: TK E+
Posts: 8
Today, I came across the announcement on the Miles&Smiles Instagram account. Due to the devastating earthquake disaster, the status of members living in Turkey was extended for 3 months. But as far as I understand, instead of extending the status, they shifted the start date for 3 months. This will cause loss for some members. I hope they fix this problem by extending instead of shifting.
Mar 9, 2023, 10:26 am
#13
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
We're in the same boat. My expiry date has been moved from March,31 to June,30 and I lost my ~18,000 E+ status miles of my first year (37,000 to 19,000).
I opened a case for the situation and requested to get back my original start/end date. Because, I was only 3,000 SMs short for renew my E+ and planned to convert my bonus miles to status miles with 5:1 ratio.
Two different CS agents told me "you're in your second year now" which is also interesting.
I opened a case for the situation and requested to get back my original start/end date. Because, I was only 3,000 SMs short for renew my E+ and planned to convert my bonus miles to status miles with 5:1 ratio.
Two different CS agents told me "you're in your second year now" which is also interesting.
Today, I came across the announcement on the Miles&Smiles Instagram account. Due to the devastating earthquake disaster, the status of members living in Turkey was extended for 3 months. But as far as I understand, instead of extending the status, they shifted the start date for 3 months. This will cause loss for some members. I hope they fix this problem by extending instead of shifting.
I hope that they fix the issue since I also have a significant percentage of status miles within my first 3 months of renewal.
Mar 16, 2023, 12:28 pm
#15
FlyerTalk Evangelist
Original Poster
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Not complaining since I can't estimate when and where I'll use my 2024 vouchers, but at least it's nice that they informed us via e-mail so similar to COVID-19, there wouldn't be any voucher disappearing situations