Turkish Airlines playing tricks to avoid refund
Feb 26, 2021, 2:38 am
#1
Original Poster
Join Date: Aug 2017
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Turkish Airlines playing tricks to avoid refund
After my flight cancellation by turkish airline, the company is asking me to come in person at a sales office to process my refund, but there is no sales office open in Bali, where I live, and traveling is almost impossible at the moment.
Shame on Turkish Airlines.
Shame on Turkish Airlines.
Feb 26, 2021, 3:48 am
#3
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Tried to call DPS CGK and Paris during office hours, no number is answering,
Paris number is redirecting to Istanbul call center, where agents tell your they can not proceed refund and you have to call Paris sales office.
I m really pissed with TK at the moment.
Paris number is redirecting to Istanbul call center, where agents tell your they can not proceed refund and you have to call Paris sales office.
I m really pissed with TK at the moment.
Feb 26, 2021, 4:30 am
#5
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Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 11,846
I agree, in the past years for some reason TK has made it more difficult to call ticket offices. For the Copenhagen ticket office there is no longer a number, except for the general TK call center number.
Feb 26, 2021, 7:03 am
#6
Join Date: Oct 2012
Programs: TK EP, AF Platinum for life, something in Oneworld not worth to mention...
Posts: 420
I have found the following options for Email: crm.paris@thy.com / [email protected]
Or maybe option to submit Feedback via form?
Good luck!
Feb 26, 2021, 8:45 am
#7
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Location: CPH
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There is a number to their ticket office at CPH but they never pick up the phone - so it doesn't really matter. It was very difficult to even find a real person there (before Covid-19).
Feb 26, 2021, 9:32 am
#8
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Join Date: Nov 2018
Location: Istanbul, Turkey
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I had someone told me that the Jakarta city sales office responds to e-mails and helped to sort out an issue with an *A award when COVID first hit.
I have no idea about their current situation.
By the way, both of the Istanbul city offices are functional ( open for walk-ins ) but they don't have an e-mail or a phone number so you could reach them.
I have no idea about their current situation.
By the way, both of the Istanbul city offices are functional ( open for walk-ins ) but they don't have an e-mail or a phone number so you could reach them.
Feb 26, 2021, 11:38 am
#9
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Hi ISTFlyer, I have emailed both Jakarta and Denpasar offices today,
Kaspars I submitted feedback via form, and got a reply the next day that they cannot process the refund and advise me to go in person at a TK sales office, which they already know there is none where I live.
I was trusting TK refund policy until today, I don t trust them anymore.
Kaspars I submitted feedback via form, and got a reply the next day that they cannot process the refund and advise me to go in person at a TK sales office, which they already know there is none where I live.
I was trusting TK refund policy until today, I don t trust them anymore.
Feb 26, 2021, 11:48 am
#10
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
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Hi ISTFlyer, I have emailed both Jakarta and Denpasar offices today,
Kaspars I submitted feedback via form, and got a reply the next day that they cannot process the refund and advise me to go in person at a TK sales office, which they already know there is none where I live.
I was trusting TK refund policy until today, I don t trust them anymore.
Kaspars I submitted feedback via form, and got a reply the next day that they cannot process the refund and advise me to go in person at a TK sales office, which they already know there is none where I live.
I was trusting TK refund policy until today, I don t trust them anymore.
Feb 26, 2021, 12:09 pm
#11
Original Poster
Join Date: Aug 2017
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Posts: 408
The ticket is a redemption ticket amd was reissued due to date change by TK (2 days), then a few weeks later TK cancelled the new scheduled flight.
Last edited by Alfredbali; Feb 28, 2021 at 10:55 pm
Feb 26, 2021, 3:07 pm
#13
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Join Date: Aug 2010
Location: DCA
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If you have made reasonable efforts to call, send an email requesting a refund. Then, initiate a chargeback on your credit card if there is no response. Make certain that you submit the backup documentation with your written chargeback. Include the e-ticket receipt, the notice of cancellation & your request for a refund. Note that you have tried to call.
Feb 26, 2021, 3:14 pm
#14
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TK hotline agents are mostly outsourced and they don't have the full power as a ticketing specialist at the headquarters or at local sales offices have.
This is the issue in this case where the hotline agents are not authorized to perform a refund for the OP's ticket.
This is the issue in this case where the hotline agents are not authorized to perform a refund for the OP's ticket.
Feb 26, 2021, 3:46 pm
#15
Join Date: Feb 2021
Posts: 5
I see, thank you so much for the clarification.