Turkish not seeing all United availability?
Feb 3, 2020, 10:21 am
#1
Original Poster
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Turkish not seeing all United availability?
Bloggers correctly praise Turkish's remarkable award of US-Hawaii in coach for 7500 miles one way (or 12500 in business) at base award levels. Found a day with flights that work for me, using united.com award search. I'm a regular United member -- no elite status, no credit card -- so thought those flights should be available through Turkish. Alas, no -- keep getting told "Flight not found on the selected date and route. You can search for a new flight by changing this information." when I search.
I haven't heard of United releasing different inventory to different partners. Not like, say, SQ!
Any suggestions? Call Turkish rather than book through the web site?
I haven't heard of United releasing different inventory to different partners. Not like, say, SQ!
Any suggestions? Call Turkish rather than book through the web site?
Feb 3, 2020, 11:07 am
#3
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
The website tool is only working for selected airlines and selected routes. You would need to consult a sales office to book that reservation.
Feb 3, 2020, 11:13 am
#4
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Bloggers correctly praise Turkish's remarkable award of US-Hawaii in coach for 7500 miles one way (or 12500 in business) at base award levels. Found a day with flights that work for me, using united.com award search. I'm a regular United member -- no elite status, no credit card -- so thought those flights should be available through Turkish. Alas, no -- keep getting told "Flight not found on the selected date and route. You can search for a new flight by changing this information." when I search.
I haven't heard of United releasing different inventory to different partners. Not like, say, SQ!
Any suggestions? Call Turkish rather than book through the web site?
I haven't heard of United releasing different inventory to different partners. Not like, say, SQ!
Any suggestions? Call Turkish rather than book through the web site?
Feb 3, 2020, 11:14 am
#5
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Feb 3, 2020, 12:22 pm
#6
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Yes of course it costs fewer miles. But bloggers rarely make mention of the difficulty in booking partner awards on Turkish, something many people only figure out once they've sent their Citi points over to TK.
As others have pointed out, you either have to live very close to an airport served by TK, so that you can pop by the ticket office in person. Or you try to deal with it via email. By the time you've calculated the value of your time, you were probably better off using UA/AC/whatever miles
Feb 3, 2020, 4:34 pm
#7
Original Poster
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
Maybe I was too kind in saying "correctly." Certainly a small number of points!
MD/DC Flyer an ISTflyer, yes, these are flights with saver award availability in X fare class.
Not easy for me to get ot an airport served by TK. So I will try email. Didn't anticipate this aspect of the challenge -- figured it would be web-based or at worst phone-based. Ugh. Thanks craigthemif and Istflyer and max for alerting me.
MD/DC Flyer an ISTflyer, yes, these are flights with saver award availability in X fare class.
Not easy for me to get ot an airport served by TK. So I will try email. Didn't anticipate this aspect of the challenge -- figured it would be web-based or at worst phone-based. Ugh. Thanks craigthemif and Istflyer and max for alerting me.
Feb 11, 2020, 10:46 am
#8
Join Date: Sep 2006
Location: Teaneck, NJ
Programs: SPG Gold, HHonors Gold, IHG Platinum, Marriott Silver
Posts: 699
Maybe I was too kind in saying "correctly." Certainly a small number of points!
MD/DC Flyer an ISTflyer, yes, these are flights with saver award availability in X fare class.
Not easy for me to get ot an airport served by TK. So I will try email. Didn't anticipate this aspect of the challenge -- figured it would be web-based or at worst phone-based. Ugh. Thanks craigthemif and Istflyer and max for alerting me.
MD/DC Flyer an ISTflyer, yes, these are flights with saver award availability in X fare class.
Not easy for me to get ot an airport served by TK. So I will try email. Didn't anticipate this aspect of the challenge -- figured it would be web-based or at worst phone-based. Ugh. Thanks craigthemif and Istflyer and max for alerting me.
Feb 11, 2020, 11:42 am
#9
Original Poster
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
I'm still trying. Missing X inventory when one of my needed segments is booked on a standalone basis, though all is available in X when requesting on the whole journey.
As to booking methods: I found Boston most responsive by email, NYC slower (next-day), LAX said to call in. And it seems the call center gave a correct answer, in light of Turkish's need for segment-by-segment availability. That's a notable improvement over what others reported.
As to booking methods: I found Boston most responsive by email, NYC slower (next-day), LAX said to call in. And it seems the call center gave a correct answer, in light of Turkish's need for segment-by-segment availability. That's a notable improvement over what others reported.