Membership Cancelled - help ??
Sep 17, 2019, 11:08 am
#1
Original Poster
Join Date: Oct 2004
Location: UK
Posts: 415
Membership Cancelled - help ??
Hi,
I’ve just gone to log in on the app to check some flight postings from last week (as I’d not had the usual emails )and it says my account has been cancelled !
Tried the app and website and get the same message.
No idea what’s going on or how I fix this. I tried a number for Miles and Smiles but I can’t get past the automated message as it says my membership number is not recognised.
I have TK Elite status but can’t log in to get the Elite telephone line number either but I think this may have the same automated message if I recall.
Everything was fine last week !
Please can anyone help......
Any ideas how to get this fixed.
I’ve just gone to log in on the app to check some flight postings from last week (as I’d not had the usual emails )and it says my account has been cancelled !
Tried the app and website and get the same message.
No idea what’s going on or how I fix this. I tried a number for Miles and Smiles but I can’t get past the automated message as it says my membership number is not recognised.
I have TK Elite status but can’t log in to get the Elite telephone line number either but I think this may have the same automated message if I recall.
Everything was fine last week !
Please can anyone help......
Any ideas how to get this fixed.
Sep 17, 2019, 11:22 am
#2
Join Date: May 2000
Location: HFA
Posts: 1,712
First thing I would do is call my local TK office. For the UK, this would be 0844 800 66 66 / 0207 471 6666
Shuly
Shuly
Sep 18, 2019, 8:59 am
#3
Original Poster
Join Date: Oct 2004
Location: UK
Posts: 415
Thanks, they couldn’t help but could confirm the account has been cancelled for some reason.
They told me I need to submit Feedback online through the website.
There’s apparently a section for Miles and Smiles issues and I’ll need to request account release and upload/submit copy of passport on the form.
I’ve done that and got a feedback number so I’ll see what happens next.
Still no clue as to what has gone on though !
They told me I need to submit Feedback online through the website.
There’s apparently a section for Miles and Smiles issues and I’ll need to request account release and upload/submit copy of passport on the form.
I’ve done that and got a feedback number so I’ll see what happens next.
Still no clue as to what has gone on though !
Apr 3, 2022, 5:28 am
#4
Join Date: Dec 2013
Location: Warsaw
Programs: M&M FTL, Accor PLT
Posts: 13
What happened next? I'm in the same situation, reported, got my feedback number and nothing happens. I had Gold status but haven't been flying for almost 2 years because of that caovid craziness...
Apr 8, 2022, 2:22 am
#6
Join Date: Dec 2013
Location: Warsaw
Programs: M&M FTL, Accor PLT
Posts: 13
They sent me this e-mail:
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
Apr 8, 2022, 9:34 am
#7
Join Date: Mar 2020
Programs: TK EL+, QR Platinum, HH Diamond, Accor Platinum
Posts: 127
They sent me this e-mail:
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
Apr 9, 2022, 1:29 pm
#8
Join Date: Jan 2020
Programs: Jetblue, Turkish, Hilton Gold, Spirit Gold
Posts: 418
They sent me this e-mail:
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
Dear XXX XXXXXXXXX,
In order to continue enjoying the world of benefits Miles&Smiles has to offer, please visit your nearest Turkish Airlines sales office along with your ID document or passport.
We hope to fly with you again soon.
Sincerely Yours,
Alican K.
Elite / Elite Plus Customer Representative
TURKISH AIRLINES INC.
Customer Contact Center
The problem is, in WAW Airport office they have no idea how to help and the say they have no access to Miles & Smiles programme.... What a pathetic airline...
The tk link shows 2 more offices in Warsaw have you tried the city office? Since airport office appears to be sales and ticketing only.
City Office (Administration only, no sales, no ticketing)Address: Atlas Tower, Al. Jerozolimskie 123A, WarsawWorking hours: Monday – Friday 9:00 – 17:00 Telephone: +48 22 5297700 / Call Center +48 22 504 8544 Fax: +48 22 6503515 E-mail: for agent inquiries [email protected] / for group inquiries [email protected]