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-   -   Technical error when claiming missing miles (https://www.flyertalk.com/forum/turkish-airlines-miles-smiles/1952020-technical-error-when-claiming-missing-miles.html)

Martin84 Jan 20, 2019 6:44 am

Technical error when claiming missing miles
 
Every time I try to claim missing miles the last months via Miles and Smiles > My Account > Show My Miles Statement > Claim Missing Miles, I get:

A technical error occurred while processing your flight. Please try again.


Any ideas of what can be done?

petersjp Jan 20, 2019 7:01 am

I have the same issue, I think it is to do with the changes the did when upgrading recently as previously all my business flights with other * Alliance carriers went through fine.

Try logging a feedback request

Gnopps Jan 20, 2019 8:59 am

Happened to me as well, had to request it via feedback.

Martin84 Jan 20, 2019 11:34 am

Ok, mine was with SK as well. Ill try via feedback. Did you get your miles at the end?

Gnopps Jan 20, 2019 11:51 am


Originally Posted by Martin84 (Post 30678474)
Ok, mine was with SK as well. Ill try via feedback. Did you get your miles at the end?

Yes and no

petersjp Jan 21, 2019 8:20 am

All my flights are now showing and I'm Elite (Star Alliance - Gold)

Schultzois Jan 26, 2019 12:32 pm

I've had an issue like this with a partner flight (Swiss sold and operated by LX). Oddly it's stretched out into months that it's not been credited, and the other three segments on the tickets were all credited automatically and without requesting.

I haven't wanted to spend a lot of time on it, but every so often I do either try a missing mileage request or attempt to check on the matter.

I'm flying Swiss again in a few days and wonder whether I will have the same problems this time around. TK Elite (originally through status match but now through earned miles) with possibility to reach Elite Plus if all my flights get credited the way I think the would normally.


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