Adress of member and New website of TK.
Dec 15, 2017, 3:50 am
#1
Original Poster
Join Date: Dec 2017
Programs: Miles and Smiles
Posts: 1
Adress of member and New website of TK.
Hi,
As a frequent traveller on Star Alliance I have a Gold status on Turkish Airlines - I'm an Elite member for almost 8 years.
Since TK revamped its website for a new one convenient for mobile device, I have many problems to keep alive my membership :
First I could not fill the city in the adress field, because there is a limited listing of French cities, and mine is not included ; than they found somewhere - I really don't know where a totally fake and fantasy adress in my city, to fill the "adress field" and let empty the "city field".
To correct that I send them a request, they asked me to send a copy of my passport to check my adress, and I did it...
They send me a very self satisfied message to explain me that everything was fine now, but it was not at all, and nothing changed.
For a few weeks there is no option anymore to use the old style website, and I can only long in : impossible to see the flights, to reddem or anything. I only get a shield claiming that it is a must to fill the "city" field to continue... And my city is not in the listing, so.
What do you suggest me to do ?
In case there is no better option, where to match from a TK*, as anyway if nothing is done properly I won't be able to receive the renewal of my card in February.
Thanks for advice.
As a frequent traveller on Star Alliance I have a Gold status on Turkish Airlines - I'm an Elite member for almost 8 years.
Since TK revamped its website for a new one convenient for mobile device, I have many problems to keep alive my membership :
First I could not fill the city in the adress field, because there is a limited listing of French cities, and mine is not included ; than they found somewhere - I really don't know where a totally fake and fantasy adress in my city, to fill the "adress field" and let empty the "city field".
To correct that I send them a request, they asked me to send a copy of my passport to check my adress, and I did it...
They send me a very self satisfied message to explain me that everything was fine now, but it was not at all, and nothing changed.
For a few weeks there is no option anymore to use the old style website, and I can only long in : impossible to see the flights, to reddem or anything. I only get a shield claiming that it is a must to fill the "city" field to continue... And my city is not in the listing, so.
What do you suggest me to do ?
In case there is no better option, where to match from a TK*, as anyway if nothing is done properly I won't be able to receive the renewal of my card in February.
Thanks for advice.
Dec 17, 2017, 11:08 am
#2
Join Date: Sep 2017
Programs: TK E+, RJ S, AZ E
Posts: 1,869
Here’s the link to the old website.
http://www.turkishairlines.com/en-us?returnoldversion
http://www.turkishairlines.com/en-us?returnoldversion
Dec 17, 2017, 11:43 am
#3
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,048
Did you move? What is wrong with using the address you've used for the last 8 years? Or using the address of a friend or family member. After all, it is only used to send you a plastic card every 2 years.
Of course if the old website works for you, then you now have the link...
Of course if the old website works for you, then you now have the link...
Dec 17, 2017, 12:00 pm
#4
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,159
HFirst I could not fill the city in the adress field, because there is a limited listing of French cities, and mine is not included ; than they found somewhere - I really don't know where a totally fake and fantasy adress in my city, to fill the "adress field" and let empty the "city field".
To correct that I send them a request, they asked me to send a copy of my passport to check my adress, and I did it...
They send me a very self satisfied message to explain me that everything was fine now, but it was not at all, and nothing changed.
To correct that I send them a request, they asked me to send a copy of my passport to check my adress, and I did it...
They send me a very self satisfied message to explain me that everything was fine now, but it was not at all, and nothing changed.
Whilst transiting IST a few weeks ago I went to the Miles&Smiles service desk and asked them to correct my address, which they confirmed they had done. When I look on the website now it still shows exactly the same incorrect address. I wish I could be surprised, but I'm not...
Dec 21, 2017, 4:19 pm
#5
Join Date: Dec 2007
Programs: TK Elite
Posts: 139
I had the same problem when signing up about 6 months ago. Even on the old site it had a restrictive list of cities available. I selected a nearby one (~40 miles away), and entered my correct zip code, and so far the post office seems to have got everything to me based on the ZIP code.
Whilst transiting IST a few weeks ago I went to the Miles&Smiles service desk and asked them to correct my address, which they confirmed they had done. When I look on the website now it still shows exactly the same incorrect address. I wish I could be surprised, but I'm not...
Whilst transiting IST a few weeks ago I went to the Miles&Smiles service desk and asked them to correct my address, which they confirmed they had done. When I look on the website now it still shows exactly the same incorrect address. I wish I could be surprised, but I'm not...