Feb 22, 2022, 4:15 pm
Last edit by: TWA884
Related threads:
- Process explained here - http://www.cbp.gov/travel/trusted-tr...united-kingdom
- Home Office page - https://www.gov.uk/apply-faster-entry-usa
- Home Office Beta registration page for Global Entry - https://global-entry.beta.homeoffice...ister-to-apply.
UK Citizens Global Entry Applications and Renewals Procedures & Timelines
Feb 17, 2024, 4:21 pm
#2311
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
Renewed my GE in October (about a month before expiry), and It's still showing as pending now. The TSA-pre that came with GE still works fine, but GE itself doesn't seem to have been extended for the grace period as promised.
Has anyone worked out an easy way to explain the situation next time I enter the US - the guards seemed clueless about the grace period last time I entered (but did let me in via the GE line after I explained)?
Has anyone worked out an easy way to explain the situation next time I enter the US - the guards seemed clueless about the grace period last time I entered (but did let me in via the GE line after I explained)?
Feb 18, 2024, 12:57 am
#2312
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,348
Renewed my GE in October (about a month before expiry), and It's still showing as pending now. The TSA-pre that came with GE still works fine, but GE itself doesn't seem to have been extended for the grace period as promised.
Has anyone worked out an easy way to explain the situation next time I enter the US - the guards seemed clueless about the grace period last time I entered (but did let me in via the GE line after I explained)?
Has anyone worked out an easy way to explain the situation next time I enter the US - the guards seemed clueless about the grace period last time I entered (but did let me in via the GE line after I explained)?
Feb 18, 2024, 7:35 pm
#2313
Join Date: Oct 2008
Location: SYD
Programs: BA Silver, IC Plat Elt, Hilton Diamond, QF silver
Posts: 217
Hi All,
Im a UK passport holder, I now live and work in Australia (which doesn't have GE) Can I still apply for GE even if I'm living in Australia with my UK passport? . I still have an address in the UK and hold UK bank accounts ect?
Im a UK passport holder, I now live and work in Australia (which doesn't have GE) Can I still apply for GE even if I'm living in Australia with my UK passport? . I still have an address in the UK and hold UK bank accounts ect?
Last edited by sualg; Feb 18, 2024 at 8:41 pm
Feb 20, 2024, 4:49 am
#2314
Join Date: Jun 2011
Location: PER
Programs: BA Gold, QF Gold, VA Gold, IC Diamond Amb., HH Diamond
Posts: 777
Yep you sure can, I did my GE from Australia using my UK passport with no issues. Used my Australian address etc.
Feb 21, 2024, 10:31 am
#2315
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
"926 error"
I'm trying to renew my GE. I've got my UK check reference number and completed the form. The problem comes on the final paper before "proceed to certify and page". I click on the "save and continue" button to get to the certify and pay page but keep getting this error:
--
Please ensure the documents you are providing have the correct country of issuance. If they do and you still see this error, please send us an email through our support portal at https://help.cbp.gov/s/questions?language=en_US. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question. Please include your membership number/PASSID and/or login.gov email address and the code below (send a screenshot, if possible):
Error code(s):926
--
I'm sure all my documents are correctly entered (I do have two passports listed -- the second was added manually by a GE officer in DC after I became a dual citizen with Germany. I emailed them as suggested in the error message above and all that happened was that I got a canned response pointing to various things that don't help me. It said to reply to the email if they don't help which I did but no resonse yet. Has anyone else had (and fixed!) this issue? Thanks.
--
Please ensure the documents you are providing have the correct country of issuance. If they do and you still see this error, please send us an email through our support portal at https://help.cbp.gov/s/questions?language=en_US. To ensure a faster response, please be sure to select "Trusted Traveler Programs" as your primary topic and then the subtopic that most closely describes your question. Please include your membership number/PASSID and/or login.gov email address and the code below (send a screenshot, if possible):
Error code(s):926
--
I'm sure all my documents are correctly entered (I do have two passports listed -- the second was added manually by a GE officer in DC after I became a dual citizen with Germany. I emailed them as suggested in the error message above and all that happened was that I got a canned response pointing to various things that don't help me. It said to reply to the email if they don't help which I did but no resonse yet. Has anyone else had (and fixed!) this issue? Thanks.
Feb 21, 2024, 11:53 am
#2316
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
It has to do with your German citizenship.
I just tried to renew my partners Global Entry and got error 926 related to the "country of issuance" of our documents . They have two passports (US and Germany) and both are entered correctly. We have used two passports for the original enrollment without problem. We send an e-message as instructed but there was a warning "we are super busy right now, no idea when we can reply".
Has anyone else seen that or know what to do ? Thanks !
EDIT: Figured it out myself
Helpful resource: https://help.cbp.gov/s/article/Artic...language=en_US
Turns out the GE website has changes the way they track multiple citizenships. I needed to remove the German passport from the first citizenship tab and create a second tab for the second passport. That resolved error 926 and resulted immediately in error 927: if you have a US passport you must remove any other documents from "documents to enter the US " even if they are perfectly good entry documents.
Has anyone else seen that or know what to do ? Thanks !
EDIT: Figured it out myself
Helpful resource: https://help.cbp.gov/s/article/Artic...language=en_US
Turns out the GE website has changes the way they track multiple citizenships. I needed to remove the German passport from the first citizenship tab and create a second tab for the second passport. That resolved error 926 and resulted immediately in error 927: if you have a US passport you must remove any other documents from "documents to enter the US " even if they are perfectly good entry documents.
Feb 22, 2024, 6:20 pm
#2317
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
ah, thanks! I hadn't found that post, so many thanks for pointing it out; I also hadn't spotted the second tab possibility for the second citizenship -- I had them both under a single tab (because that's the way the system had it when I was trying to renew). It took me a bit more fiddling around to figure it out, but finally was able to have two tabs for my different citizenships and one document (my UK passport) as an entry document. Luckily I'm not a US citizen for this purpose. So I've now been able proceed to payment and submit. Let's see how long it takes, but my current authorisation doesn't expire til August, so with the grace period there should be plenty of time hopefully!
Feb 22, 2024, 6:44 pm
#2318
Join Date: Mar 2007
Location: Yorkshire, UK
Programs: *A "Top 1000 2015", FB Lifetime Plat.; BA Silver; Ma; Hilton Diamond.rriott Gold
Posts: 497
PS just had an email reply from the helpline:
---
If you are receiving an error code 926, please double-check the documents entered under ""Proof of Citizenship."" This section requires a single document for each citizenship entered. Please make sure that all documents entered match the country of citizenship (i.e., do not include a Canadian passport under a U.S. citizenship tab).
If you are a U.S. citizen applying for Global Entry, you must include your U.S. passport. Please remove any additional documents from your U.S. citizenship tab.
---
This is consistent with the advice I got and my experience.
---
If you are receiving an error code 926, please double-check the documents entered under ""Proof of Citizenship."" This section requires a single document for each citizenship entered. Please make sure that all documents entered match the country of citizenship (i.e., do not include a Canadian passport under a U.S. citizenship tab).
If you are a U.S. citizen applying for Global Entry, you must include your U.S. passport. Please remove any additional documents from your U.S. citizenship tab.
---
This is consistent with the advice I got and my experience.
Feb 22, 2024, 7:23 pm
#2319
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,653
I found that post in the "TTP - Trusted Traveler Programs Website -Info, Help, Bugs & Glitches" thread. I used the the term "926" to perform an advanced search of entire posts, not just the titles, in the Trusted Travelers forum. There were two hits, your post and the one which I quoted above.
Feb 23, 2024, 4:25 pm
#2320
Join Date: Jun 2022
Programs: BA Silver
Posts: 19
Didn’t have the app before. It’s let me add my GE number, so I guess i should be fine next time. Good idea!
Last edited by jupit; Feb 23, 2024 at 5:02 pm
Feb 28, 2024, 11:33 am
#2322
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,203
Well my application for renewal is about to have it's first birthday - sheds tear /lights candle on cake / they grow up so quickly these days don't they?
I thought an entry at JFK last month might trigger something as it was my first US entry following my original GE expiry date but no.
I'm assuming the two year grace period runs from expiry based on that date rather than renewal date?
my next US visit is in May. Let's see what happens then.
I thought an entry at JFK last month might trigger something as it was my first US entry following my original GE expiry date but no.
I'm assuming the two year grace period runs from expiry based on that date rather than renewal date?
my next US visit is in May. Let's see what happens then.
Mar 2, 2024, 12:53 pm
#2323
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,242
My GE was due to run out end of this year so I put in for renewal end of last year when the window opened.
Paid for the "background check" which took 2 days and 2 weeks later I was conditionally approved. I looked for an online interview but there seemed to be none so was planning on booking an interview with my next visit to the US.
However, got an email yesterday saying my application had been updated and when I went to check it showed my application approved with my GE now running until 2029.
Was not aware it could be approved without an interview but obviously saves me the hassle of having to do it.
Paid for the "background check" which took 2 days and 2 weeks later I was conditionally approved. I looked for an online interview but there seemed to be none so was planning on booking an interview with my next visit to the US.
However, got an email yesterday saying my application had been updated and when I went to check it showed my application approved with my GE now running until 2029.
Was not aware it could be approved without an interview but obviously saves me the hassle of having to do it.
Mar 5, 2024, 1:56 pm
#2324
Join Date: Mar 2018
Location: London
Programs: BAEC | qantas | IHG | Hilton Honors | Priority Pass | Nandos
Posts: 869
Just passed my birthday with one year left on my GE status:
Applied for UKBF code 2nd March
UKBF Code received 3rd March
Applied for GE renewal 3rd March - no email
Checked my TTP Dashboard just now (5th March) - No applications in progress!!
Scrolled down - Global Entry Expiration Date: February xx 2030 - no email yet and nothing in the 'notifications' section since my initial 2019 GE application.
Result! Puzzled why there haven't been any notifications though...
Applied for UKBF code 2nd March
UKBF Code received 3rd March
Applied for GE renewal 3rd March - no email
Checked my TTP Dashboard just now (5th March) - No applications in progress!!
Scrolled down - Global Entry Expiration Date: February xx 2030 - no email yet and nothing in the 'notifications' section since my initial 2019 GE application.
Result! Puzzled why there haven't been any notifications though...
Mar 6, 2024, 1:33 am
#2325
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,348
Just passed my birthday with one year left on my GE status:
Applied for UKBF code 2nd March
UKBF Code received 3rd March
Applied for GE renewal 3rd March - no email
Checked my TTP Dashboard just now (5th March) - No applications in progress!!
Scrolled down - Global Entry Expiration Date: February xx 2030 - no email yet and nothing in the 'notifications' section since my initial 2019 GE application.
Result! Puzzled why there haven't been any notifications though...
Applied for UKBF code 2nd March
UKBF Code received 3rd March
Applied for GE renewal 3rd March - no email
Checked my TTP Dashboard just now (5th March) - No applications in progress!!
Scrolled down - Global Entry Expiration Date: February xx 2030 - no email yet and nothing in the 'notifications' section since my initial 2019 GE application.
Result! Puzzled why there haven't been any notifications though...