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Spanair - leave your bags at home

Spanair - leave your bags at home

Old May 17, 07, 11:08 am
  #1  
Original Poster
 
Join Date: Jan 2007
Location: Chicago
Programs: united Prem/RCC, aa, nwa, continental,delta
Posts: 7
Spanair - leave your bags at home

Last week, I took a flight to/from US/Madrid. United to Frankfurt, then Spanair to Madrid. My bag never showed up. I told Spainair where to deliver, hotels while gone. They apparently made NO effort, and just sent the bag back to the states.
Now, I am trying to get compensation. I had to buy some items, and "thought" I was entitled to a per diem expense. Spanair isn't being helpful.
Any ideas or similar experiences?
Thanks in advance
solaris977 is offline  
Old May 20, 07, 6:31 am
  #2  
 
Join Date: Mar 2001
Location: Bonn, Germany
Programs: TK Elite, LH FTL
Posts: 622
How long were you in Madrid? It is difficult to know whether Spanair "made no effort" to retrieve your luggage as you say, without knowing the precise circumstances. You are certainly entitled to compensation for the money you spent on buying clothes and toiletries (within reason), but this does not include a per diem (i.e. you get money back against receipts). Are you sure the bags were lost by Spanair and not by United? In that case, you would have to contact latter for the compensation.
Arnur is offline  
Old May 25, 07, 10:27 am
  #3  
 
Join Date: Dec 2001
Posts: 3,144
It's because of horror stories in regards to lost baggage that I always give myself 4 hours to make a connection and many times recheck my bags at the connecting city. Thanks for telling us and good luck.
How long was the connection time at Frankfurt?
Bretteee is offline  
Old May 25, 07, 10:49 am
  #4  
JHL
 
Join Date: Apr 2000
Location: Roseville, CA USA
Posts: 76
Originally Posted by Bretteee View Post
It's because of horror stories in regards to lost baggage that I always give myself 4 hours to make a connection and many times recheck my bags at the connecting city. Thanks for telling us and good luck.
How long was the connection time at Frankfurt?
That is a good strategy but sometimes the airlines still "win". I was flying
SMF->SFO on UA with a connection to AA for SFO->JFK->JNB. I decided to pick the bags up at SFO but that just confused UA. The bags were routed into limbo because passengers ALWAYS make a connection. After looking for an hour I finally had to just get on the AA flight. It is really frustrating to know ahead of time that your luggage has already been lost
JHL is offline  

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