Copa 210, UIO-PTY, Business Class
May 30, 2000 | 9:14 am
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Join Date: May 1998
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Copa 210, UIO-PTY, Business Class
I handed the agent my ticket, passport, and LatinPass card upon check-in. She informed me that Copa does not participate in the LatinPass program. She just smiled when I informed her that LatinPass is promoting Copa's Orlando service in their website. She handed me my boarding pass, which showed my LatinPass number, with an invitation to Copa's business class lounge. My travel agent in the US entered my LatinPass number in the record when I purchased the ticket.
Boarding commenced about 30 minutes before scheduled departure time. Business class passengers were offered drinks upon boarding. Both the announcements and safety demonstrations were conducted in Spanish and English. The flight departed five minutes early.
The flight had a scheduled stop in Guayaquil. During the short flight, canaps and coffee were served. The canaps were good but the coffee was bad. Our arrival and departure at Guayaquil was unremarkable.
Copa used an old 737-200 with a 2-2 configuration (2 rows) for this run. The seat pitch was approximately 42-44 inches. The cabin was clean but in poor repair. The overhead bins and tray tables were obviously worn. The seats, which came with an adjustable headrest and footrest, were fairly comfortable. The lavatory was also in need of repair. Hand soap, lotion, and cologne were available for use.
The flight was designated as a breakfast flight (flight time was estimated at 120 minutes). Breakfast choices were pancakes served with ham or scrambled eggs served with sausages. I chose the pancakes. The pancakes were dry and the coffee was bad. The quality of the food and beverage on this flight was inferior to food and beverage served in most US domestic first class flights. The flight attendants were neither friendly nor attentive.
We arrived Panama City on time. There is a lot of room for improvement for Copa's Business class product. They can train their flight attendants to be friendlier or more approachable and improve the quality of the food. Copa proudly advertises that they have a young fleet. I realize that it is unrealistic for airlines to simply purchase new equipment to replace their old planes. However, Copa should refurbish the interior of their older planes. Unless Copa improves their business class product, I do not foresee them attracting more business class customers given the higher quality of other carriers' premium cabins. C+
Boarding commenced about 30 minutes before scheduled departure time. Business class passengers were offered drinks upon boarding. Both the announcements and safety demonstrations were conducted in Spanish and English. The flight departed five minutes early.
The flight had a scheduled stop in Guayaquil. During the short flight, canaps and coffee were served. The canaps were good but the coffee was bad. Our arrival and departure at Guayaquil was unremarkable.
Copa used an old 737-200 with a 2-2 configuration (2 rows) for this run. The seat pitch was approximately 42-44 inches. The cabin was clean but in poor repair. The overhead bins and tray tables were obviously worn. The seats, which came with an adjustable headrest and footrest, were fairly comfortable. The lavatory was also in need of repair. Hand soap, lotion, and cologne were available for use.
The flight was designated as a breakfast flight (flight time was estimated at 120 minutes). Breakfast choices were pancakes served with ham or scrambled eggs served with sausages. I chose the pancakes. The pancakes were dry and the coffee was bad. The quality of the food and beverage on this flight was inferior to food and beverage served in most US domestic first class flights. The flight attendants were neither friendly nor attentive.
We arrived Panama City on time. There is a lot of room for improvement for Copa's Business class product. They can train their flight attendants to be friendlier or more approachable and improve the quality of the food. Copa proudly advertises that they have a young fleet. I realize that it is unrealistic for airlines to simply purchase new equipment to replace their old planes. However, Copa should refurbish the interior of their older planes. Unless Copa improves their business class product, I do not foresee them attracting more business class customers given the higher quality of other carriers' premium cabins. C+
