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Transatlantic showdown AA J vs BA F (plus Splash Suite at Andaz 5th)

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Old Apr 23, 2016, 3:48 pm
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Transatlantic showdown AA J vs BA F (plus Splash Suite at Andaz 5th)

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Transatlantic showdown AA J vs BA F (plus Splash Suite at Andaz 5th)

Back in late 2014, BA had one of their annual sales. The sales are remarkable in that they even offer value when flying ex-LHR! However they can often yield more interesting results, if you elect to commence your journey somewhere further afield.

Given that I live not too far from LCY, it is now pretty much standard practice for me to take short hops from there to either ZRH, FRA or DUB. These have become, by extension, my 'gateway' airports.

When this particular sale started I had never flow a premium cabin on AA or BA but knew that I was soon to experience the AA reverse herringbone seat on the A321T and the BA F seat on the 747.

You can read that trip report here: Sun, Snow and Sushi - One Week, OneWorld F Round The World (BA F, AA F, JL F-J-Y)

We've all heard the adage: BA F is the world's best business class.

My experience thus far had shown BA F to have provide distinctly lacklustre service and food, offset by decent beverages. Overall though it was a fantastic experience: you just can't beat seats 1A and 1K in the nose of a 747. You are enclosed in your own private haven, with zero foot traffic coming past. No business class has that.

I deliberately booked us on a BA 777 to see how BA's most prolific F cabin would stack up.

Similarly, I knew that the reverse herringbone seats in a single aisled cabin of ten; delivered with First Class Service aboard the A321T, could hardly be representative of the business class product in a cabin of 52 seats. If I wanted to get serious about experiencing different products I would need to try the AA reverse herringbone seat in its native environment, aboard the 777-300ER: the pride of the AA fleet.

We bought this as a J fare which we then upgraded to F on the outbound leg, using 20k Avios each. To my mind this is by far the best use of Avios there is. I am still shocked when I hear about people dutifully crediting their flights to BA, only to pay 400k miles plus £700 in taxes for one person LHR-SYD RT in F! People in the UK are similarly shocked when I tell them what it costs for the same route using AA miles aboard EY F, QF F or even an exciting combo of CX and JL F... but that's a story for another TR

In terms of accommodation, we left it for a while and as February 28th approached, realised that we had two Hyatt DSUs still to use. The paid rates at the Andaz 5th were looking good and at 787sq ft the Splash Suite looked like an awesome value.

And so, we had a trip.

Is BA F really comparable to AA J? Or does BA's F product offer something beyond the superficial similarities in the seat design? Read on to find out...


==============================

Part 1: LCY-DUB and Conrad Dublin
Part 2: DUB-LHR-EWR BA J/F
Part 3: Andaz 5th Avenue - Splash Suite
Part 4: JFK-LHR AA J

==============================

Last edited by Jermyn; May 8, 2016 at 4:47 am
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Old Apr 23, 2016, 3:48 pm
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Part 1: LCY-DUB and Conrad Dublin

Part 1: LCY-DUB and Conrad Dublin

Before starting out on the miles and points hobby, the thought of flying once or twice in a lifetime in business class, was a remote dream.

So as I set off from work, on my way to London City Airport, it was hard to hold back a smile. Here I was, ready to head to Ireland for the first time (albeit very briefly) before spending a weekend in New York City whilst flying in both First and Business class.

What was previously a once or twice in a lifetime goal, had suddenly become a once or twice in a weekend reality.

City airport was very busy on this Thursday evening but this is never really a problem. It is a slick operation and we were soon through to the waiting area, where we quickly stopped for a coffee.

There is a lounge at the gates for the BA flight to JFK and a 'secret' lounge bookable for a fee. Otherwise there are no regular lounges at LCY. In a way I quite like this. It is rare that I am blown away by a J lounge and often I find myself eating and drinking things that I wouldn't otherwise bother with, just because they're free

British Airways BA4469
London City (LCY) - Dublin (DUB)
Duration: 1hr20
Aircraft: Embraer RJ-170
(Economy Class)


A beautiful day in London

The flight was quick and uneventful. I find the staff on this route to be consistently friendly and proactive. I really think that the high density and terrible seat design on the long haul BA J product, leads to a reduction in service. On these small planes; the service even in Y, is fantastic.

Upon arrival into DUB we spent a while waiting for our bag until slowly it dawned on us that it had not arrived!

This immediately resulted in much celebratory excitement. You see, these flights were paid for with an Amex platinum card. If our bags were delayed by 3 hours or more we would be entitled to £300 each to buy new things. This had already happened to us earlier in the year in L.A., surely we couldn't be lucky enough to have this happen twice, could we?

We filled out the necessary form, grabbed our PIR and hopped in an Uber to the city. Dublin hasn't had Uber for that long and unique aspect of their operations there is that a lot of their drivers have vehicles branded with taxi and minicab logos. Our Uber actually had its regular meter running whilst driving to the city. I'm happy to say that the Uber fare was several Euros cheaper than the metre. ^

We had made a reservation at a place called The Pig's Ear, for dinner. As we were slightly delayed with the whole baggage incident we headed straight there.






The food was exceptional and despite being frequented mostly by tourists, the staff were very attentive and contributed to a fantastic atmosphere.

After our meal we walked for around five minutes to reach the Conrad.


Conrad Dublin

Having enjoyed fantastic stays at Conrads in Koh Samui, Tokyo and the Algarve, we had quite high expectations.

These hopes were immediately dashed when we arrived to find a drab and partially unlit lobby, with a single receptionist on duty. She handed us an envelope containing our room keys and that was it. No mention of our HHonors status, breakfast time, room number or even directions to the lifts. Nothing.


The room was definitely in fitting with the tone of the lobby. It had more in common with a Travelodge than the Conrad Tokyo. The decor was very dated and the bed wasn't even properly made!





At least the bed was comfortable...




Turndown water. No Conrad toy though


Definitely not in England any more.




Given the other buildings in the area, I'm pretty sure this view is as good as it gets. I picked this room during online check-in.








Aromatherapy Associates amenities. We weren't given the option of switching to Tara Smith, Refinery or Shanghai Tang


Unfortunately, two minutes after arriving in the room we got a call. Our bags had arrived. The receptionist had forgotten to tell us. No shopping spree.

I have to say though that the porter that brought us the bags was unbelievably warm, friendly and helpful. He wanted to make sure that we knew where everything was, talking us through the room features one by one, making sure we had the wifi password etc.

What a contrast to the lady on reception.

Overall I just cannot fathom how this hotel has the same branding as the Conrads elsewhere in the World. The hotel is markedly below brand standards. Next time I find myself in Dublin, I will certainly look elsewhere. Given the eye-watering rates that the Conrad usually goes for there is simply no reason to stay there, particularly for short stays where most of the time is spent sleeping anyway.

Last edited by Jermyn; Apr 23, 2016 at 6:33 pm
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Old Apr 23, 2016, 3:49 pm
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Part 2: DUB-LHR-EWR BA J/F

Part 2: DUB-LHR-EWR BA J/F


Our check out from the Conrad was fairly uneventful. Given our early departure time we didn't have a chance to sample the breakfast. We waited a couple of minutes for an Uber and within 15 minutes we were at DUB.

At check-in we asked for yellow tags (F) but the agent seemed oblivious to their existence, he said he only had orange priority tags and that was all that BA ever provided. In my experience BA doesn't tend to enforce the priority tags too much anyway, so I wasn't overly bothered.

I was however very happy that we had fast track access, the regular queues were insane. It still never gets old seeing enormous flusterclucks of people next to you and just being able to walk past them into a peaceful and welcoming screening area.





BA Lounge DUB

The BA lounge at DUB is a contract lounge shared by various airlines. I was actually pleasantly surprised with the overall offering. The lounge dragon was really friendly and welcoming; the decor was varied, modern and clean and there was a large selection of food and drink available.







This coffee machine plays classical music as it prepares your caffeine fix!






After a quick 15 minutes in the lounge we made our way to the gate, where boarding was already in progress.

British Airways BA831
Dublin (DUB) – London Heathrow (LHR)
Times: 7:45 - 9:05
Duration: 1h15m
Aircraft: Airbus A319
Seat: 2A (Business Class)

We all know the story by now. Intra-European business class, by and large, is a joke. You are seated in economy with a blocked middle seat (unless you are flying SAS where you don't even get that ). If you are in Row 1 you do get some extra legroom but sat in row 2, as we were, you'd be better off sat in an exit row in Y.

BA doesn't offer PDBs in short haul J either. In an attempt to provide some point of differentiation between the products though we were offered some paper thin hot towels.

Still, BA must be doing something right because this flight had 10 full rows of 'Club Europe' seats. Surely these people were all on cheap ex-DUB fares, right?



There's plenty of cool traffic to spot at DUB


A beautiful morning in Dublin


Idyllic views shortly after take-off


Given that I hadn't really eaten yet I began to salivate like a Pavlovian dog, as the aroma of cooked meat and cheese filled the cabin.

The breakfast was pretty tasty although it was swimming in oil.


Seeing this picture I just remembered another thing. Nobody offered to hang my jacket on this flight. I had to be extremely careful with the oily breakfast!


Shortly after our trays were cleared we commenced our descent and landed into an uncharacteristically cloudless LHR




The Concorde Room -LHR

After clearing transit security we made a beeline for the CCR. Here you can see the dragon spot a chancer headed her way. He approached, made his case and was dispatched before we even made it to the podium.

If you ever want to partake in some schadenfreude bathed people watching, spend some time sitting on those seats to the left. I hear that more people are turned away than granted entry to the CCR. Based on my limited observations I'd say that's an accurate statement.





This lounge is definitely nicer than BA's J offerings but as you can see, it hardly exudes class. In this image alone I can spot numerous small details which I would immediately change. Details like replacing the trolley by the bar with one made of silver (or at least covering its ugliness by draping a linen cloth over it), keeping the bins next to that trolley covered, putting wooden borders around the screens so that the cables and fixtures aren't visible, adding some plants etc. None of these things is enough to tarnish the experience of the lounge individually but on the whole this lounge is sloppy in its presentation, very rough around the edges.


One thing that does stand out about the CCR is the alcohol selection. There aren't many lounges in the world that provide a champagne of the calibre of Laurent Perrier Grand Siecle


We only had a 90 minute connection so after two glasses of LPGS we made our way to A10 (all you BA regulars will know what that means)



British Airways BA185
London Heathrow (LHR) - Newark (EWR)
Times: 10:35 - 13:15
Duration: 7h40m
Aircraft: Boeing 777-300
Seat: 1A (First Class)

Gate A10 is a bus gate at LHR. I'm not kidding when I say we were on that bus for the better part of 15 minutes. People were joking that perhaps our flight had been moved to Gatwick! Of course, this is BA so we were all squashed together cheek-to-cheek, no separate buses for premium pax here.

Upon reaching the top of the stairs though, things took a turn for the better. K was warmly greeted by name and escorted to her seat by one of the two FAs that was checking people's boarding passes. The other apologised profusely for not being able to personally walk me to my seat too. Totally unnecessary given that my seat was immediately in front of K's but I appreciated the sentiment nonetheless.

The first impression that one gets of the F cabin aboard a BA 777 is one of size. Not only are the seats themselves much larger than on the 747 but the cabin itself is much larger. BA has 14 seats in F: 3 pairs in the middle and 4 window seats on each side. The window seats are at a sharp angle whereas the centre seats face forward. The result is that the 4 overlapping window seats occupy roughly as much room as 3 centre seats, placed end to end.

The nose of a 747 feels very private and is great if you snag the front two seats, otherwise it is very cramped, with ageing seat controls and IFE. This cabin feels like a much better option on the whole.


The view from Seat 2A


Upon sitting down I immediately began to explore the controls, familiarising myself with the various storage areas and deciding where would be best to put my laptop, phone, camera and GoPro. Before I'd had a chance to even start taking my jacket off, a super friendly FA offered to take it for me and hang it in the large cupboard, if I felt that my personal cupboard wasn't large enough. As it turns out, the personal cupboard was just about large enough (It is built into the back shell of the seat in front).

I was also offered a drink and opted for a Kir Royal which was placed in front of me with the words, "that's lovely, Mr Jermyn". After hearing the industry standard, "please enjoy" on every other airline (except for AA where it's, "there ya go"), it was awesome to get some true British service ^

This FA almost single handedly made the flight for us. We still both talk about her to this day.


As I sipped on the Kir Royal an Irish FA came over to offer PJs and amenity kits. I thought my L PJs last time were a little large and told him I'd risk an M, "oh Mr Jermyn, you'll be grand with an M I'm sure". Awesome, although perhaps he's not seen how much I eat and drink when I fly F


I then began happily snapping away. Here we have the IFE and seat controls. The lamp was kind of in the way on the 747 but here the design works a lot better; it is well away from anything that you put on the side table.


USB ports and magazines on the side table.


AC power in the footwell


The BA slippers were much improved on this flight. They felt heavy and substantial, although I hope they weren't an indication of how wet we should expect the floors to be...


A huge difference between this and F on the 747, or indeed the reverse herringbones of AA, CX, BR, QR etc is that there is almost complete privacy. The way in which the centre and window seat are slightly offset and angled, means that you don't ever see anybody else. It is actually even more private that JL or NH, for example.

The finishes on the seats, beige leather and high gloss surfaces, as well as the lamp also set this product into a far superior league than all of the aforementioned products, with the exception of QR J whose finishes I would argue are equally nice. However, you can see that aside from the staggering of the seats privacy is also afforded to passengers by the oversized leather surround, at the head level of each seat.


As I was midway through my first Kir the wonderful FA came over to ask if I would be needing another before takeoff. I said I wasn't sure we'd have time. She said, "don't worry about that Mr Jermyn, you'll be fine" and rushed back with another for me. I managed to snap this pic in the 10 microseconds between finishing my drink and her immediately clearing the glass.


A few minutes later we were airborne and as is usual in these circumstances, a wave of deep happiness washed over me. Even though it was sunny on the ground, it somehow always feels sunnier up here.


Once airborne we were offered more drinks and were also asked if we'd like our picture taken. The way the FA asked it was almost like we'd be doing her a favour by accepting

As a couple I think it always makes more sense to sit in two window seats like this. The centre seats on both the 777 and 747 are so much smaller, in addition to having no windows, that the possible upsides are totally overshadowed. We are still able to eat face to face which if anything is more intimate than eating next to each other through a small window anyway.


Our drinks came with warm mixed nuts. After leaving the hazelnuts the first time, the second dish came out with extra cashews in their place. Nothing was spoken of it. That is service.


K fully stretched out in the buddy seat. As you can see, you're hardly squished in when dining as a couple.


The meal service was wonderful, our FA was very attentive and paced the meal perfectly. I also love how she almost became a co-conspirator with us. Some gems:
"Go on have another bread, nobody's looking"
"If you're taking that long to answer it means you probably do want another glass of wine"
"I'll just leave these chocolates here, no one else is interested in them today"

The amuse bouche was a feta and watermelon salad. The presentation was great although the flavours weren't 100% to my liking.


The best FA at BA convinces me to eat more carbs. Bye bye abs, hello sleepy


Next up K went for the Sweetcorn, red pepper and chive soup. Which in the interests of trip reporting accuracy, I had to verify was indeed delicious.


My Sesame seared tuna with a citrus salad and olive tapenade was great. The tuna had that clear freshness that somehow is more refreshing than drinking a glass of water. The accompanying foliage was more garnish than salad but worked well nonetheless.


Few restaurants on earth can compare to experiences like this.


K's main course was the warm seared tiger prawns on a sesame and fresh shredded vegetable salad with basil and ginger dressing. The presentation on this wasn't particularly memorable and the prawns were quite small. This wasn't a bad dish but not really First Class either.


Having had run ins with the 'beef' on BA in the past, I erred on the side of caution and opted for the North Atlantic baked cod with orange and tarragon butter sauce and chervil creamed potatoes. The sauce was spectacular; the vegetables cooked to crunchy perfection; the fish was firm yet flaky, the only difference between this and a restaurant being the lack of a crisp skin. This is understandable though, given the lack of a directed heat source aboard.


To finish, we shared the cheese. I loved the cranberry and pistachio crackers but feel that in F the cheese could be improved. One of the two hard cheeses could easily be replaced by a goat's cheese or perhaps upgraded to a Manchego or Comte (my real preference would be for Epoisses or Vacherin but I understand that others in the confines of an airplane cabin may not agree ).


We also shared the Blueberry and nectarine crumble, which was insanely good


In order to try and stoke the fires of my metabolism I ordered a double espresso...


...which was accompanied by all the chocolates that the rest of the cabin didn't want. I'm glad to say that we didn't quite finish them all. Although it's fair to say we gave it a good go.


As 2pm UK time came and went, I was getting a little sleepy. I headed to the bathroom to get changed. My bed was already made upon my return, I didn't need to ask. You can see how I got the next shot by attaching the GoPro to my screen.


Belly full of food booze, no concern more pressing than relaxing and having a nap. Satisfaction.


I awoke after around an hour and a half. I then spent a few minutes just enjoying the feeling of the sunlight on my feet.


The Jermyn position™ : In a flash of inspiration I sat at the far end of my seat so that I could look out of the windows whilst editing photos for one of my TRs. The FA was quite shocked to find me there when I called for another espresso. She said she had never seen anybody do this before. In future I intend to always do this, feeling the warmth of the sun on your face and being able to watch the world below is just about as perfect as it gets.


I wonder if I can buy an old seat and replicate this setup at home. I'm never as productive on TRs as I am when I'm in the air (which of course only serves to compound the problem).


Given that our bodies had yet to rupture like those of a pair of French geese, we figured it was only polite to accept an offer of afternoon tea. The enticing aroma of warm scones was too much to resist.


The scones, jam and cream were fantastic


The sandwiches however left a lot to be desired. They are the exact same scrappy little things that are served in J, only they have been removed from the packaging and placed on a plate. Surely BA can do better.




Conclusion

Whilst I love being in the nose of a 747 I have to admit that as a whole, this experience was a lot more well rounded and felt more like a true F product.

My order of priority in future would go as follows:
Seats in row 1 of the 747
Any window seat on the 777
Any window seat on the 747
Middle seats on the 777
J on AA 777

The FAs on this flight were just superb. We obviously had one superstar but the rest of the FAs were great too, it's just that I didn't have as much interaction with them.

One astonishing moment came when I headed to the galley to ask for water, after waking from my nap. An FA who I had not even seen before asked "Mr Jermyn, what can I get for you ?". He was within the confines of the galley so I doubt he could see which seat I'd left vacant, yet somehow he had managed to memorise my name based on description alone (I sleep with an eye mask so he hadn't even gotten a good look at my face before). I was blown away. I remember thinking to myself, is this BA or did I somehow wake to find myself at an Aman hotel?

The seat is vastly superior to any regular reverse herringbone seat that you would find in J. I've flown AA, CX, BR, QR and AY versions and none comes close in terms of personal space and privacy. QR has the nicest finishes but is definitely smaller and less private.

The food is decent and all that is really missing is caviar and a normally cooked steak. In fact if BA could just provide a steak which is even close to the ones found on Asian carriers, they'd be doing a lot for their reputation. As it stands, the Japanese and Singaporeans are running rings around the British when it comes to a British native food. That shouldn't be the case.

Otherwise, there are so many British luxury brands that I cannot fathom why BA provides such cheap amenity kits and PJs. Surely any Savile Row house would be delighted to provide the PJs, whilst an amenity kit made by Burberry, Hackett, Ted Baker, Paul Smith etc. would cost BA nothing and do a lot to elevate the perception of the F offering.

Also, the flight was great but the ground experience was sorely lacking. The CCR needs a re-think. The bathrooms and 'cabanas' are quite frankly shameful and the decor and general ambiance are tired and drab. Elsewhere Cathay has the Pier, LH has its F terminal and Qantas has its spectacular F lounges in MEL and SYD. QR has a significantly more impressive J lounge with its Al Mourjan offering.

For a lounge with such selective entrance criteria the CCR shouldn't feel like such a ramshackle free for all.

Still, back to the positives. The flight was great and I'd do it again (and have done since). BA used to get hammered for offering a Tier 2 product whilst imposing outlandish surcharges on award tickets.

Flying BA on an award ticket is still terrible value. I'll happily pay surcharges for SQ suites but not for BA. However, given the prevalence of OW sale fares (not to mention Vikings) and the ease with which you can upgrade using Avios, the BA F product is attainable at a price which is actually commensurate with the product you receive.

When the crew are willing and able they truly are some of the best in the sky. If you want consistency look elsewhere, if you luck out though you may get to experience a flash of brilliance.

Last edited by Jermyn; Apr 24, 2016 at 1:39 pm
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Old Apr 23, 2016, 3:50 pm
  #4  
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Part 3: Andaz 5th Avenue - Splash Suite

Part 3: Andaz 5th Avenue - Splash Suite


There are numerous Hyatt Properties in New York but the conventional FT wisdom dictates that the Andaz 5th is the best value and by far the best use of a Diamond Suite Upgrade.

The Grand Hyatt is basically a soulless convention hotel, where the suites are just two regular rooms stuck together. It is also the same C+P price as the Andaz 5th (category 6).

I really enjoyed my stay at the Andaz Wall Street but it is right on the other end of Manhattan and upgrades elites to such a large room that burning a DSU seems pointless.

The Park Hyatt, a category 7 hotel, is very expensive however you book it. Besides, the suites are only marginally bigger than the deluxe rooms that HGP Diamonds get anyway.

I had previously had a fantastic experience at the Andaz Wall Street and a distinctly average experience at the Andaz in West Hollywood. As such, I was very interested to see how this Andaz stacked up, with a view to getting a better feel of this brand overall.

The Andaz 5th Avenue is located right by Bryant Park and a short walk from Times Square and Grand Central. Location-wise it is hard to beat, especially for a first time visitor to the Big Apple.

As you'd expect, given the difference in real estate prices, the hotel lobby is much smaller than the sister property in Wall Street.

Check-in took place standing up, at a small island in the centre of the lobby, right by the lifts. The process was efficient and factory-like. This is definitely not a luxury experience. You feel immediately that you are just one of many hundreds of people being processed.


The hotel Entrance
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The Room

Despite the lacklustre check-in process, we knew going in that the Andaz was not going to have a grand lobby like the St Regis or the Plaza, what we were really excited about was the room: The 73sq m Splash Suite.


At the entrance of the room, to your right, is this very modern glass coat rack
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On the left is the minibar. The snacks are complimentary, although we had to ask each time we wanted them refilled. Beneath is a fridge filled with soft drinks which are also free, this is a brand standard for Andaz hotels.
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Peeking around to the right from the reception area, you get your first view of the enormous living room. The close proximity to other buildings means that sheer blinds are required for privacy; they still let plenty of light through.
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Turning left from the reception area you see the expansive desk, along with the Nespresso machine. Much like the mini-bar items, this was not automatically refilled, it always required prompting.
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With our backs to the Nespresso machine we can really see how the living room opens up. There was so much space here that we could easily invite our New York friends to come and hang out for drinks. In my experience, most New York apartments don't have rooms this large.
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You know you're in the USA when your hotel room has a 54" TV.
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The layout of the Splash Suite is a little unusual, after the living room you head straight into the room for which the suite is named.
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The Splash Room, with the free standing bathtub as its centrepiece, is also the room in which the wardrobes were located.
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Given that we were staying in this suite I felt compelled to have a bath here. Although, for all the times we've had amazing bathtubs in hotel rooms, I think we've only actually found the time to use them 10% of the time. In a city like New York there's always something to see and do, for me the real upside of this suite was the entertaining space rather than the tub (cool though it is).
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These sliding panels, decorated with numerous paintings, separate the splash room from the bathroom proper. It was necessary to keep these closed whilst showering as otherwise the aircon would blast right into the shower.
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The bathroom features twin vanities and an enormous shower. Name:  26320707860_b18e22bf3d_c.jpg
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Go Pro for field of vision. Regular camera, for details...
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This has to be one of the largest hotel showers I've ever seen. To the left is a stool. This isn't done to acommodate an obscure influx of hipster geriatrics. Underneath it is a large foot soaking tub, which can be filled using the waterfall tap on the wall. I guess this is pitched towards women who are looking to alleviate the consequences of indulging in 5th Avenue shopping sprees, whilst wearing Louboutins.
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The suite is supplied with Beekman toiletries. My personal scale goes like this:

1. Aesop
2. Everything else

Beekman is firmly middle of the pack, within the Everything Else category.
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The bedroom of the Splash Suite is only fractionally larger than the shower room, although I love how it comes with its own cozy little sitting area. Sometimes a large suite can actually feel weirdly impersonal, so it's nice that this little TV nook exists.
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The bed was super comfortable, and the soundproofing was excellent. Despite overlooking a busy road, we never heard any noise at all
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As you can see, this side of the building opens out onto the NY Public Library and Bryant Park. As well as being an awesome view, it means that you can fully open the blinds without any privacy concerns.
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Little touches like the white marble table help to set the tone. Sleek, elegant and minimal, with a few quirky touches. Andaz is definitely a little more understated and luxurious than W, at least with its New York properties (not so sure about the luminous orange, plastic dog in the Andaz WeHo).
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Another really cool aspect of this suite is the fact that it has views of the Empire State Building. I loved sitting on this windowsill in the evening.
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In fact, the whole surrounding area is pretty magical at night.
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The view from the window next to the bed.
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Hotel Facilities

I was only platinum at the time of our stay so didn't get a chance to sample in the in-room breakfast benefit. This is something I will be rectifying upon our return visit in a couple of weeks.

However, one cool feature of Andaz hotels is that all guests - irrespective of HGP status - are invited to a complimentary wine hour every day.

Whilst the wine at the Andaz Wall St and We Ho tasted like something out of a foil bag, the offering in the intimate bar area of the Andaz 5th was very drinkable.

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Whenever I have a city with this many food options, I make sure to bring workout gear. This stops me from becoming an obese tub of goo and also serves to stimulate the appetite when it is otherwise absent (which is sort of counter to the first effect).

Luckily the Andaz 5th has a well equipped gym, which I had to myself on a Sunday morning. The gym is underground, which encourages you to just get your workout done quickly, lest you miss out on the action outdoors.

It is also rather small and caters more to cardio, stretching etc than it does to lifting weights. Still, you can get an ok workout in as long as you're not looking to set a back squat PR.

Gym etiquette. No unaccompanied muscle babies allowed etc.
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Paraphernalia
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A reading station?!
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Conclusion
The Andaz 5th feels a lot more luxurious than the Andaz Wall St and the location is way better if you need to be in midtown. The view from the rooms is great and as soon as you step outside you're immediately hit by the energy of the city. This is not the case on Wall St on the weekend.

However, I'm slowly beginning to realise that no matter how good the hotel, in the US 5* hotels do not feel luxurious. The interactions with staff are always oddly forced and insincere, nothing at all like hotels in Asia, Europe or Australia. At least the Andaz 5th doesn't have one of those dreaded "honor bar" systems though

So, the Andaz 5th has a great location. A very large and uniquely cool suite, a suite which is not only beautiful inside but also has great views. The lobby bar is very nicely designed and has a fantastic complimentary wine hour every day.

If I could improve something I would ask for a bigger gym with decent views and natural light. It would also be great to have a pool. New York is HOT in August.

Overall, I enjoyed the stay here and loved having space to meet with my New York friends. I have a return stay coming up at the end of this month and I'm really looking forward to seeing how my experience measures up, given that this time I'll have my Diamond status during the stay.

New York Photos and recommendations


Grand Central station is absolutely worth a visit, it is a stunning piece of architecture. There is also a fantastic market full of fresh produce as well as a branch of one my favourite coffee shops: Joe.


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Just around the corner from the Andaz is a great sandwich restaurant specialising in slow cooked meats. It is called Untamed. You can also take the sandwiches as Meat Plates, without the bread.
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Last time I recommended Katz's Deli on Houston. I can't come to New York and not a get a Pastrami sandwich. However, near to the Andaz is 2nd Avenue Deli. The sandwiches are not quite as good but the service is absolutely fantastic and there is no wait at all for a table. Whilst we were here we got talking with people at other tables and didn't really see any other tourists. It was a very different experience to Katz's and just as cool but in a totally different way.
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A New York institution. The original Shake Shack in Madison Square Park is always popular and more so when the weather is good. My tip? Go here for a late breakfast burger, there are no lines and the burger tastes just as good early in the day as it does a couple of hours later when the line is 50 people deep.
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There are plenty of opportunities to take postcard style shots of the iconic streets of New York, in the immediate vicinity of the Andaz 5th
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Central Park is infinitely more well known but Bryant Park is my favourite in Manhattan. In the summer you can bring your lunch and eat under the shade of a looming tree. In the winter the Park is transformed into a beautiful Arctic wonderland.
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My favourite part of Manhattan to go drinking is Alphabet City. Mother of Pearl is a Tiki bar which opened in the last year. It is now a firm favourite, the spam spring rolls were insanely good (although it seems that the menu is now entirely vegetarian) and whilst there are plenty of Tiki drinks on offer there are also some stronger, shorter drinks too...
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...although personally, I couldn't help ordering a drink which came served in a shark's head, covered in 'blood bitters'
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As the night draws on, Raines Law Room is a great choice. It has a very dark and intimate feel (if you know the backstory, you'll know exactly what I mean). The venue is somewhat legendary, as it was one of the progenitors of the worldwide interest in 'speakeasy' bars. They execute the concept superbly, both in terms of decor and in the quality of the drinks they serve.
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Sometimes it can be hard to see the forest for the trees. To get a view of the iconic New York skyline plus a glimpse of the Statue of Liberty, head across the water to Jersey City's Liberty State Park.
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If you're visiting for the first time (or if you're jet lagged and just want to see other people) then Times Square is only a 5 minute walk from the Andaz 5th
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The closest sight to the Andaz is actually also one of my favourites: the New York Public Library.
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Last edited by Jermyn; May 7, 2016 at 3:20 pm
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Old Apr 23, 2016, 3:50 pm
  #5  
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Part 4: JFK-LHR AA J

Part 4: JFK-LHR AA J


After a long weekend spent with fantastic friends, wonderful weather and a spectacular suite, it was time to head to JFK for our return flight on AA.

I called for an Uber and 5 minutes later this behemoth showed up. In England the basic UberX gets you a Toyota Prius 99% of the time. In the USA you get an SUV as big as my London apartment.

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An hour or so later we pulled up at AA's Terminal 8. This does not look very premium to me.
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The line for priority security was as large, or perhaps larger than the regular line. Both of them spilled out past the cordoned off areas. It took at least 40 minutes to get airside. An experience which was largely responsible for me deciding to take the plunge and apply for GE and Pre✓.

Cool airplane art on the way to the Admirals Club
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The Admirals is currently undergoing an extensive refurbishment to the 'New American' branding. At the time of this report it was clearly in need of some attention. The key problem is that the lounge is hugely overcrowded and the seating areas are not really divided up. This gives the place the feel of a Premium economy version of a gate area.

The weirdest concept for anybody not used to bizzarre alcohol policies in the US is the fact that you are given two drinks coupons upon entry. Can you imagine the uproar if BA tried to introduce the concept of a two drink maximum at its LHR lounges?!

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On the plus side, there was an army of waitstaff constantly clearing tables and delivering drinks. I wasn't expecting to have my G&T delivered ^

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As you can see from the image above, one big advantage (or should that be AAdvantage?) of the lounge is the tarmac view and the resulting flood of natural light. I'm also a fan of the healthy raw veg and dips that AA features in all of its lounges. Don't expect any extensive hot options though, there is a soup and that's it. Other meals are available in the coffee shop for a charge.

Give me views of the planes and drink and I'm happy for an hour or so. Any longer and I'd start to get tired of this lounge. Judging by what I've seen of the PHX and GRU lounges the refurb will bring the lounge quality in line with the standard of the 77W experience.

Speaking of which...

American Airlines 100
New York (JFK) - London (LHR)
Times: 18:00 - 6:00
Duration: 7hr
Aircraft: Boeing 777-ER
Seat: 10A (Business Class)


Unfortunately there was a change to our flight's schedule a few weeks earlier. I was in the air when it happened and upon getting my internet connection back, I discovered that we had lost our coveted seats in the two row mini cabin.

I was disappointed but I guess sitting in the regular J cabin is a more representative experience for review purposes.

Immediately upon boarding, K asked, "is all of this business? Oh my God, it's like we're all cattle".

I totally see her point. Even compared to TG's very open plan regional J, this cabin seems massive and impersonal (when we first flew BA J a few months later, her commentary was far less restrained by the way).


Gotta love that Red, White and Blue lighting scheme
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The seat is the reverse herringbone that we all know and love, it is most similar to that of CX, albeit with a slightly different trim. I immediately noticed how much more spacious it seemed than the seat on the A321T, whilst they look broadly similar, the 77W's seat feels notably more ample.

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A wide variety of storage options. The net is very useful as a phone/ passport holder.

An amenity kit, sized for an iPad mini, was waiting at the seat. It was part of a series depicting all the airlines which preceded AA. Thanks to numerous Viking fares I've collected tons of these. The only one I ended up keeping was the US Airways one - for sentimental reasons (100K miles for RTW in F, those were the days)
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Did they really need to add RCA and forego an HDMI connector?
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American has Bose QC headphones in business class. The best of any airline. Few airlines supply these even in F. This is light years ahead of BA. The headphone jack is inside the little cupboard, so there is no issue with knocking into it whilst getting up or transferring to bed mode.
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Fairly drab upholstery, certainly not a patch on the finishes of the BA F seat to which it is often compared. Nice to see the large, eye-level, privacy shield though. This is something missing from the original US airways seat as well as BR and QR seats
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The avgeek in me loves the fact that the seat back has a herringbone weave
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K enjoying her seat
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This FA was very rude and curt. For some reason she seemed to have it in for me and K from the start. She addressed all other pax in the vicinity by name but chose not to do so with us. When taking the meal order she rolled her eyes when I asked for the speedy tray service to maximise sleep. "We do that as standard on this flight anyway. What main do you want?", she said.

There were PDBs of orange juice, water or sparkling wine offered.
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Post take off I opted for a glass of Sauvignon Blanc, which was accompanied by warm mixed nuts. Refills were offered.
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Despite being billed as an express service, to maximise sleep on redeyes, it was over 2.5 hours after take off until I actually had a meal in front of me.
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Unfortunately the food was not worth the wait. It was good to have a separate salad (bonus points for this not being slathered in sauce). The chicken however was super tough and try. The cheese was rubber.
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The main thing you look for in a business class seat is comfort, particularly for sleeping. Here AA is on to a winner, the flat bed offers plenty of space to stretch out. The noise cancelling headphones block out all noise and the bedding is soft and comfortable. I slept very well.
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Unfortunately AA has a policy of collecting the headphones an hour prior to landing, which gives a distinctly Ryanair feel to the proceedings. The announcement to this effect is enough to wake the entire cabin.

I handed my headphones over to the rude FA. Who then stood for a few seconds scowling at me; said, "The case is there isn't it?" and reached over me to open the cupboard and retrieve the case. She then rolled her eyes again and went off to shine a ray of sunshine into the next passenger's life.

I was too tired to care and just spent the last hour enjoying the view.
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Upon landing we had a clear run through immigration, we pretty much landed as soon as the LHR curfew ends, at 6am.

I headed straight to the AA arrivals lounge for a shower. I have a soft spot in my heart for this lounge. Many years ago I managed to talk my way in, during a 6 hour layover, on my last ever long haul Y flight: BKK-BOM-LHR-MAD-VLC

What an awesome feeling having all that space to relax after the horrors of 9W Y with a dawn transit in BOM.

The thing that struck me the most then, as it does now, is the shower room setup.
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The door has a wardrobe built into it, which can be accessed from both the shower room and the corridor.

The process goes like this:
  1. You place your clothing in the wardrobe and close the door
  2. You press the button on the wall, which alerts an attendant to open the wardrobe from the outside and retrieve your wrinkled clothes
  3. shower and brush your teeth
  4. open the wardrobe to find all of your clothes pressed and ready to wear

It goes without saying that this is totally awesome.

After getting dressed I headed to the peaceful lounge for a full English breakfast and a coffee, before heading to the office.


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Conclusion


AA does a lot of things right but it is clearly inferior to BA F.
However, for the 6pm redeye back to LHR I think it is a great choice.

The bed is fantastic.
The seat is private and has direct aisle access.
The flight lands at 6am, giving you plenty of time to get to work in the morning after a decent rest.
There is WiFi in case you want to catch up on emails and news before landing.
The clothes pressing service in the lounge is a great way to ensure you get to work looking good.

In the interests of fairness I will say that the experience has improved with each subsequent occasion on which I've flown AA100.

The food has improved to a level which is at least the equal of BA F. I've been really impressed with not only the flavour but also with how healthy the meals are.

The service has been really good on every other flight (although I did spot the rude FA working the other aisle on my flight a couple of months ago).

Both the departure and arrivals lounges are in the process of being renovated, which means the ground experience should improve considerably.

Will this take AA J to the level of BA F? No, F is still F. However for an East Coast transatlantic redeye, it is perfect.

I don't need F, it will make me feel worse the next day at work, if I spend my time drinking LPGS instead of sleeping. For J, this has to be one of the best products out there, the service is not as good as CX but the seat is almost identical, the food is better, the IFE is better and there's WiFi.

AA J used to be one to avoid, now it is one to beat.

Last edited by Jermyn; Sep 11, 2016 at 1:37 am
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Old Apr 23, 2016, 7:39 pm
  #6  
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Originally Posted by Jermyn
Having enjoyed fantastic stays at Conrads in Koh Samui, Tokyo and the Algarve, we had quite high expectations. ... Turndown water. No Conrad toy though
I basically lived in the Conrad Chicago for the work week for 3 months (in 2012, so back when it was still a Conrad) and never once spotted a Conrad toy. Maybe that's something they save for the more exotic destinations? I don't know though.
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Old Apr 23, 2016, 10:29 pm
  #7  
 
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I would stay at the Westin in Dublin next time. We just spent 5 nights there last month and loved it! Location, breakfast, service, and beds were all exceptional. Looking forward to reading the rest. Our flight in BA F from LHR-ORD 2 weeks ago was great.
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Old Apr 24, 2016, 2:22 am
  #8  
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Looking forward to this - even though I've had a couple of spoilers on your IG !
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Old Apr 24, 2016, 1:50 pm
  #9  
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I'm tearing through this one at an unprecedented pace!
Part 2 is already up ^



Originally Posted by krazykanuck
I basically lived in the Conrad Chicago for the work week for 3 months (in 2012, so back when it was still a Conrad) and never once spotted a Conrad toy. Maybe that's something they save for the more exotic destinations? I don't know though.
Is it weird that I get jealous when I hear that you lived in a hotel for that long? Actually we didn't get a toy in the Algarve either. We have at least 10 from the Conrad Tokyo anyway so I guess we didn't really need any more.

Singapore did give us a bear and a duck whereas Bangkok gave us nothing. We're off to Conrad Maldives soon and they have Manta ray toys, or so I hear...

Originally Posted by batmandds
I would stay at the Westin in Dublin next time. We just spent 5 nights there last month and loved it! Location, breakfast, service, and beds were all exceptional. Looking forward to reading the rest. Our flight in BA F from LHR-ORD 2 weeks ago was great.
That's good to know, thanks for the tip batmandds and thanks for reading Glad to hear you had a great trip!

Originally Posted by mikeyfly
Looking forward to this - even though I've had a couple of spoilers on your IG !
Thanks mikeyfly and thanks for joining in on Instagram
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Old Apr 24, 2016, 3:40 pm
  #10  
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The underneath of your footstall, carpet and the grill looked spotless! Not often the case.... Glad you got a great FA. Mine to JFK couple of weeks ago really made a fantastic F experience
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Old Apr 24, 2016, 4:01 pm
  #11  
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Originally Posted by Jermyn
We've all heard the adage: BA F is the world's best business class.

My experience thus far had shown BA F to have provide distinctly lacklustre service and food, offset by decent beverages. Overall though it was a fantastic experience: you just can't beat seats 1A and 1K in the nose of a 747. You are enclosed in your own private haven, with zero foot traffic coming past. No business class has that.
I have been in the nose of the 747 on LH C
While there are 4 seats to 2 in F on BA F or UA F, the feeling of isolation is the same
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Old Apr 25, 2016, 5:30 am
  #12  
 
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[QUOTE=Jermyn;26525873]
Part 2: DUB-LHR-EWR BA J/F




The Jermyn position™ : In a flash of inspiration I sat at the far end of my seat so that I could look out of the windows whilst editing photos for one of my TRs. The FA was quite shocked to find me there when I called for another espresso. She said she had never seen anybody do this before. In future I intend to always do this, feeling the warmth of the sun on your face and being able to watch the world below is just about as perfect as it gets.


I wonder if I can buy an old seat and replicate this setup at home. I'm never as productive on TRs as I am when I'm in the air (which of course only serves to compound the problem).





Actually, thats my favourite position too on a day flight, best of was while departing Narita during the day and looking out to the coast of Japan and Mt fuji while sipping LPGS

Your series of TRs has made us locked in some BA F to HKG so that we can spend some time in taiwan again late summer!
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Old Apr 25, 2016, 6:21 am
  #13  
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Great report. Got to say that even though BA F gets some knocks, we had an absolutely fantastic crew on our last flight.. without a doubt First Class... however, the ground experience is immensely disappointing (particularly that most of the flights I've departed on have been out of C)

FDW
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Old Apr 25, 2016, 6:26 am
  #14  
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As always - wonderful report!

Thank you for sharing...
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Old Apr 25, 2016, 9:55 am
  #15  
 
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Originally Posted by Jermyn
Whilst I love being in the nose of a 747 I have to admit that as a whole, this experience was a lot more well rounded and felt more like a true F product.

My order of priority in future would go as follows:
Seats in row 1 of the 747
Any window seat on the 777
Any window seat on the 747
Middle seats on the 777
J on AA 777
Wonderful report; as always, thanks for taking the time to share.

Just a point of clarification: any seats? Including Y?

Humor aside, your TR confirms that the crew makes the difference and that the CCR needs more than a re-think; it needs a re-consideration of access requirements and a refurb. Better than J lounge, yes; but we all know that's really not saying much.

Thanks for the heads up on the Conrad in Dublin as well. Experience there seems to mirror my last time there at the Shelbourne: mediocrity all around.
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