Virgin Atlantic Upper Class LHR-IAD
Feb 2, 2012, 5:12 pm
#16
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+1
TRs with pictures are a nice bonus, but good verbal descriptions, as in this report, are better
You realize, of course, that the eye contact was her way of saying "oh my, that vanilla ice cream was DELICIOUS! 
TRs with pictures are a nice bonus, but good verbal descriptions, as in this report, are better
A couple of hours after the lunch service had finished the crew brought around the mid-flight ice cream. There was a choice of either Haagen-Dazs vanilla or some kind of earl grey tea flavour. Unsurprisingly there weren’t many vanilla options left on the tray by the time they got to me.
But she made eye contact first. 
Feb 8, 2012, 1:00 pm
#18
Join Date: Apr 2004
Location: London N3
Programs: BA Lifetime Gold; VS Lifetime Gold
Posts: 222
Virgin Atlantic
VS021 LHR-IAD
A340-600
Upper Class
Background:
I joined FT at the beginning of this year and recently realised that I don’t think I’ve seen a Virgin Atlantic trip report. Of course there may have been many and I’ve just missed them but I thought I’d write one of my own just in case. This is my first TR so hopefully I can impart some VS knowledge and occasionally entertainment.
As a bit of background, VS is an airline on which I’ve flown the best part of a million miles although I know that’s nothing for many FTers. This trip actually had its final destination in South Carolina and flying via IAD gave a good connection time (or not as it turned out) for a UA flight down to SAV. If the NY flights weren’t all scheduled to depart so late this year I may have gone for JFK and then transferred across to EWR for a CO flight.
Departure:
I arrived at Terminal 3 on the Heathrow Express a little later than intended so I checked-in downstairs in the main VS area and then went through security. UC passengers can use Virgin’s private security channel accessed by a lift next to the check-in desks which takes you up to a “magic door”. This opens automatically after scanning a qualifying boarding pass and takes you into Virgin’s UC Wing. This is almost always a breeze to use and bypasses the regular security channels where even Fast Track can be slow at busy times.
With not much time to spare I grabbed that morning’s Economist and headed straight to the gate where I was one of the last few passengers to board. The crew were at the door to check BPs and directed me to the opposite side of the aircraft and, of course, to the left.
I suppose I’m pretty routine when it comes to flying: K side of the aircraft, Economist in the magazine pocket, BP in the compartment under the armrest. In a herringbone configuration I much prefer the contours of the seat on the right side of the aircraft. Generally I prefer the forward part of the cabin on night flights as it’s further away from the bar but on a day-flight I’m not particularly fussed so I was nearer the back on this flight. This usually means you can disembark more quickly since door 2 is used most often. After settling in, the crew came round to offer a choice of orange juice, still water or champagne and I opted for the former.
After about ten minutes the captain announced that there would be a delay of 45 minutes to allow something to be fixed and during this time the APU would not be working. Unfortunately this meant that there was no air-conditioning and the cabin became very hot. To try and make things more comfortable the crew brought around a tray of extra bottles of water and then cold towels before doing a drinks service. Even though it was only a relatively short time the FSM switched on the IFE. The delay was handled quite well as updates were given every ten minutes or so and the crew used the opportunity to take orders for lunch. ^
After 50 minutes we pushed back and taxied out to runway 27R where we were about tenth in the queue. Eventually we turned on to the runway and the A346’s Rolls-Royce engines eased us into the sky with their trademark whine.
Flight:
About fifteen minutes after take-off the crew brought around drinks and a choice of pseudo-canapes: olives or crisps. They then delivered the table linen and the basic tray with butter, salt and pepper shakers, side plate for bread, water glass and a wine glass. The choice of warm bread followed and I think I went for garlic. The meals are served in courses and the crew bring new cutlery with each one.
As a starter I had a feta cheese and tomato tart which was a bit of a let down. It wasn’t bad but I had been expecting and looking forward to something a bit lighter with crisper pastry and, having formed this image in my mind, felt a bit disappointed by this starter. I’m sure it would have been fine if I hadn’t had any expectations.
The main course, however, more than made up for this disappointment. I had ordered the beetroot tortellini but, not being the world’s biggest fan of beetroot, was merely hoping it would be vaguely average. Despite this it was actually pretty good and I’d certainly have it again.
For desert there was a rather difficult choice of either bread and butter pudding with peaches and cream or lemon tiramisu. I went for the bread and butter pudding and that was also great although the peach segments had their skin on which made them a bit difficult to cut with a spoon. All in all it was a fairly satisfying meal.
After lunch was finished I converted my seat into a bed and laid out the mattress topper and duvet. Slightly annoyingly the crew had removed the pillows from the empty seats so I had to make do with one. I guess I should have grabbed an extra one earlier. In my opinion the Upper Class Suite is at its best when it’s in bed mode regardless of whether it’s a day-flight or night-flight. Even if I’m not planning to sleep I prefer to convert it into a bed and then either relax and watch movies or just sit and look out the window. Since the bed goes almost right up to the cabin lining it’s very easy to sit facing the window and get a really good view out which is what I tend to do. This is probably my favourite thing about the seat. But it’s definitely better with two pillows.
A couple of hours after the lunch service had finished the crew brought around the mid-flight ice cream. There was a choice of either Haagen-Dazs vanilla or some kind of earl grey tea flavour. Unsurprisingly there weren’t many vanilla options left on the tray by the time they got to me. I then went for a wander up to the bar and grabbed some Lily O’Brien’s chocolate. There’s also a fruit basket and a selection of crisps but you can ask the crew if you want something more substantial.
The UC cabin on an A346 has three washrooms: two at the back either side of the bar and one at the front. The fact that I tended to use the one at the front was of course only coincidentally related to the presence of a rather attractive young lady opposite it. Unfortunately she was accompanied by her much-bigger-than-me-and-probably-a-rugby-player partner. But she made eye contact first.
About an hour or so before landing it was time for afternoon tea. This consisted of a selection of sandwiches and scones. I had a fruit scone with strawberry jam and clotted cream which was delicious although I’d imagine it’s difficult to get cream tea wrong (even for an airline). I tend to have the second meal service while still in bed mode but crumbly food generally makes this a more complicate affair. Still, it’s difficult to beat scones and a view from 37,000 feet.
We had a nice descent over the NE USA. As is apparently normal for my flights into IAD it was fairly bumpy. Maybe someone can enlighten me as to whether it’s like this when I’m not flying. Landings were being made towards the north which meant we had a lovely slow flypast parallel to the airport before a 180 degree turn to slot in to the queue.
Arrival:
Arriving at gate A32 I was fourth or fifth to disembark but even the best laid plans can be destroyed by IAD’s Disembarkation-Priority-Randomisers aka the mobile lounges. I followed the rule of staying near the door but this always feels a bit awkward to me as other passengers have to file past. In any case, being a little late, we had arrived behind a LH flight from MUC so it took about 30 or 40 minutes to clear immigration. This is by no means bad by US standards but it’s still frustrating, particularly the lack of a fast track. Our bags were among the first few on the belt so we could get through customs quickly. Unfortunately the delays at LHR and immigration meant that we were ten minutes late to check-in for our connecting flight and had to wait five hours for the next one in UA’s 10pm bank of departures. Thinking back I should have used this time to write up a TR but, given the time difference, and having got up early I doubt I would have managed coherent sentences.
Conclusion:
Other than the consequences of the delay, this was overall a good flight. The cabin crew were excellent. The FA serving my section of the cabin was fantastic: gracious, friendly and attentive. Crew are probably where VS traditionally falls down for me but I’ve noticed a definite uptick in the standard of service this year. I don’t know whether that’s just the luck of the draw or whether there has been extra training. Either way, it seems to be improving and I hope it continues because this really would complete the package for Virgin's J product. ^^
As I said this is my first TR so I hope it was ok.
Thanks for reading.
VS021 LHR-IAD
A340-600
Upper Class
Background:
I joined FT at the beginning of this year and recently realised that I don’t think I’ve seen a Virgin Atlantic trip report. Of course there may have been many and I’ve just missed them but I thought I’d write one of my own just in case. This is my first TR so hopefully I can impart some VS knowledge and occasionally entertainment.
As a bit of background, VS is an airline on which I’ve flown the best part of a million miles although I know that’s nothing for many FTers. This trip actually had its final destination in South Carolina and flying via IAD gave a good connection time (or not as it turned out) for a UA flight down to SAV. If the NY flights weren’t all scheduled to depart so late this year I may have gone for JFK and then transferred across to EWR for a CO flight.
Departure:
I arrived at Terminal 3 on the Heathrow Express a little later than intended so I checked-in downstairs in the main VS area and then went through security. UC passengers can use Virgin’s private security channel accessed by a lift next to the check-in desks which takes you up to a “magic door”. This opens automatically after scanning a qualifying boarding pass and takes you into Virgin’s UC Wing. This is almost always a breeze to use and bypasses the regular security channels where even Fast Track can be slow at busy times.
With not much time to spare I grabbed that morning’s Economist and headed straight to the gate where I was one of the last few passengers to board. The crew were at the door to check BPs and directed me to the opposite side of the aircraft and, of course, to the left.
I suppose I’m pretty routine when it comes to flying: K side of the aircraft, Economist in the magazine pocket, BP in the compartment under the armrest. In a herringbone configuration I much prefer the contours of the seat on the right side of the aircraft. Generally I prefer the forward part of the cabin on night flights as it’s further away from the bar but on a day-flight I’m not particularly fussed so I was nearer the back on this flight. This usually means you can disembark more quickly since door 2 is used most often. After settling in, the crew came round to offer a choice of orange juice, still water or champagne and I opted for the former.
After about ten minutes the captain announced that there would be a delay of 45 minutes to allow something to be fixed and during this time the APU would not be working. Unfortunately this meant that there was no air-conditioning and the cabin became very hot. To try and make things more comfortable the crew brought around a tray of extra bottles of water and then cold towels before doing a drinks service. Even though it was only a relatively short time the FSM switched on the IFE. The delay was handled quite well as updates were given every ten minutes or so and the crew used the opportunity to take orders for lunch. ^
After 50 minutes we pushed back and taxied out to runway 27R where we were about tenth in the queue. Eventually we turned on to the runway and the A346’s Rolls-Royce engines eased us into the sky with their trademark whine.
Flight:
About fifteen minutes after take-off the crew brought around drinks and a choice of pseudo-canapes: olives or crisps. They then delivered the table linen and the basic tray with butter, salt and pepper shakers, side plate for bread, water glass and a wine glass. The choice of warm bread followed and I think I went for garlic. The meals are served in courses and the crew bring new cutlery with each one.
As a starter I had a feta cheese and tomato tart which was a bit of a let down. It wasn’t bad but I had been expecting and looking forward to something a bit lighter with crisper pastry and, having formed this image in my mind, felt a bit disappointed by this starter. I’m sure it would have been fine if I hadn’t had any expectations.
The main course, however, more than made up for this disappointment. I had ordered the beetroot tortellini but, not being the world’s biggest fan of beetroot, was merely hoping it would be vaguely average. Despite this it was actually pretty good and I’d certainly have it again.
For desert there was a rather difficult choice of either bread and butter pudding with peaches and cream or lemon tiramisu. I went for the bread and butter pudding and that was also great although the peach segments had their skin on which made them a bit difficult to cut with a spoon. All in all it was a fairly satisfying meal.
After lunch was finished I converted my seat into a bed and laid out the mattress topper and duvet. Slightly annoyingly the crew had removed the pillows from the empty seats so I had to make do with one. I guess I should have grabbed an extra one earlier. In my opinion the Upper Class Suite is at its best when it’s in bed mode regardless of whether it’s a day-flight or night-flight. Even if I’m not planning to sleep I prefer to convert it into a bed and then either relax and watch movies or just sit and look out the window. Since the bed goes almost right up to the cabin lining it’s very easy to sit facing the window and get a really good view out which is what I tend to do. This is probably my favourite thing about the seat. But it’s definitely better with two pillows.
A couple of hours after the lunch service had finished the crew brought around the mid-flight ice cream. There was a choice of either Haagen-Dazs vanilla or some kind of earl grey tea flavour. Unsurprisingly there weren’t many vanilla options left on the tray by the time they got to me. I then went for a wander up to the bar and grabbed some Lily O’Brien’s chocolate. There’s also a fruit basket and a selection of crisps but you can ask the crew if you want something more substantial.
The UC cabin on an A346 has three washrooms: two at the back either side of the bar and one at the front. The fact that I tended to use the one at the front was of course only coincidentally related to the presence of a rather attractive young lady opposite it. Unfortunately she was accompanied by her much-bigger-than-me-and-probably-a-rugby-player partner. But she made eye contact first.
About an hour or so before landing it was time for afternoon tea. This consisted of a selection of sandwiches and scones. I had a fruit scone with strawberry jam and clotted cream which was delicious although I’d imagine it’s difficult to get cream tea wrong (even for an airline). I tend to have the second meal service while still in bed mode but crumbly food generally makes this a more complicate affair. Still, it’s difficult to beat scones and a view from 37,000 feet.
We had a nice descent over the NE USA. As is apparently normal for my flights into IAD it was fairly bumpy. Maybe someone can enlighten me as to whether it’s like this when I’m not flying. Landings were being made towards the north which meant we had a lovely slow flypast parallel to the airport before a 180 degree turn to slot in to the queue.
Arrival:
Arriving at gate A32 I was fourth or fifth to disembark but even the best laid plans can be destroyed by IAD’s Disembarkation-Priority-Randomisers aka the mobile lounges. I followed the rule of staying near the door but this always feels a bit awkward to me as other passengers have to file past. In any case, being a little late, we had arrived behind a LH flight from MUC so it took about 30 or 40 minutes to clear immigration. This is by no means bad by US standards but it’s still frustrating, particularly the lack of a fast track. Our bags were among the first few on the belt so we could get through customs quickly. Unfortunately the delays at LHR and immigration meant that we were ten minutes late to check-in for our connecting flight and had to wait five hours for the next one in UA’s 10pm bank of departures. Thinking back I should have used this time to write up a TR but, given the time difference, and having got up early I doubt I would have managed coherent sentences.
Conclusion:
Other than the consequences of the delay, this was overall a good flight. The cabin crew were excellent. The FA serving my section of the cabin was fantastic: gracious, friendly and attentive. Crew are probably where VS traditionally falls down for me but I’ve noticed a definite uptick in the standard of service this year. I don’t know whether that’s just the luck of the draw or whether there has been extra training. Either way, it seems to be improving and I hope it continues because this really would complete the package for Virgin's J product. ^^
As I said this is my first TR so I hope it was ok.
Thanks for reading.