Hotel Relocation (walking)...is there a law?
Jan 28, 2009 | 7:30 pm
#1
Original Poster
Join Date: Aug 2000
Location: RSW TPA FLL MIA
Programs: DL PM, SW, Hilton, , UAL PM, AA Gold-skeptic
Posts: 1,664
Hotel Relocation (walking)...is there a law?
Is there a firm law in place that requires the offending hotel to reaccomodate a walked guest (at the hotel's expense) if they are unable to accomodate their (confirmed/guaranteed) reservation?
Thanks
Thanks
Jan 28, 2009 | 8:22 pm
#2
Join Date: Jan 2000
Location: Nashua, NH USA
Programs: Seashore Trolley Museum "flight attendant"
Posts: 2,015
I don't think most states have such a law but you can always try to use courts, including one nearer where you live and where the hotel chain has a hotel or headquarters. Even if there were a law, you might need to use a court to enforce it.
Jan 28, 2009 | 8:32 pm
#3
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
The credit card companies have rules about how to treat reservations guaranteed with a credit card. I once had a hotel not honor Amex's policies concerning guaranteed reservations and successfully disputed charges.
Additionally, all of the chains have policies.
Additionally, all of the chains have policies.
Jan 28, 2009 | 8:57 pm
#4
FlyerTalk Evangelist
Join Date: Apr 2000
Location: FLL -> Where The Boyars Are
Programs: AA EXP 1.7 M, Hilton Gold, Hertz 5*, AARP Sophomore, 14-time Croix de Candlestick
Posts: 18,669
The 2006 thread linked below covers some pertinent points (especially check posts 33 and 41):
http://www.flyertalk.com/forum/showthread.php?t=578149
.
http://www.flyertalk.com/forum/showthread.php?t=578149
.
Jan 28, 2009 | 10:20 pm
#5
Join Date: May 2005
Location: MIA/SJU/MCO
Programs: AA LT PLT; DL GLD, UA nothing, B6 Mosaic; Emerald Club Executive
Posts: 3,333
AFAIK, there are no laws in place to protect the consumer in this case, only hotel policy.
This is a case of buyer beware... dispute charges if you're walked and charged. Don't even ask for a refund- go straight for the dispute.
This is a case of buyer beware... dispute charges if you're walked and charged. Don't even ask for a refund- go straight for the dispute.
Jan 29, 2009 | 7:54 pm
#8
Join Date: May 2001
Location: Alexandria, Va. USA
Programs: AA Executive Platinum, DL Silver, UA Gold, *A Gold, OW Emerald
Posts: 1,492
not even walked
I arrived very late to spend the night at the Bellagio Hotel, Las Vegas, due to mechanical difficulties with my flight. The check in clerk and his supervisor said my reservation (prepaid) was voided when I did not arrive before midnight to claim my room. They then offered me a room at the rack rate (instead of the advance purchase rate I had secured at their website). I declined their offer and I was on my own to find replacement lodging. It took me nearly a year to get my prepaid nights refunded after taking the problem to the credit card company that had guaranteed my stay. Some guarantee.