Inconvienienced by Hotel- Who Pays ??
Apr 17, 2008, 6:26 pm
#16
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
If the check-in clerk sent me away to have a drink in their bar or coffee after the regular check-in time, I would certainly assume that he's inviting me.
With the Intercontinental Hotels Group the first night would be free if the room is not available -- pointing that out usually got me an upgraded room really fast in the HI Downtown in Shanghai...
HTB.
With the Intercontinental Hotels Group the first night would be free if the room is not available -- pointing that out usually got me an upgraded room really fast in the HI Downtown in Shanghai...
HTB.
Apr 17, 2008, 7:24 pm
#17
Moderator: Information Desk, Women Travelers, FlyerTalk Evangelist
Join Date: Jul 2003
Location: Chicago, IL, USA
Programs: AA Gold
Posts: 15,651
If the check-in clerk sent me away to have a drink in their bar or coffee after the regular check-in time, I would certainly assume that he's inviting me.
With the Intercontinental Hotels Group the first night would be free if the room is not available -- pointing that out usually got me an upgraded room really fast in the HI Downtown in Shanghai...
HTB.
With the Intercontinental Hotels Group the first night would be free if the room is not available -- pointing that out usually got me an upgraded room really fast in the HI Downtown in Shanghai...
HTB.
Can you point me to that policy on their website? My bf has status, but I don't know that he's aware of this policy.
Apr 17, 2008, 11:34 pm
#18
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
Online Reservation Guarantee
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
HTB.
Apr 18, 2008, 7:16 pm
#20
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,543
Recently, while at The Aerie in Victoria, B.C.,we found our GPS didn't work. Took lots of cellphone calls to get us there. When we arrived, the GM said "Please sit down, relax and have a cocktail." We were charged $40.00 for 2 martinis. Not exactly what I expected.
Apr 21, 2008, 7:20 pm
#21
Join Date: Aug 2002
Location: MCI
Programs: AA LT Gold; BA Silver; Hilton Diamond
Posts: 3,081
I arrived at a major chain hotel in India after landing at 9 PM or so (after a 15-hour flight). I got in at 11 PM, tired and grungy. My room was not ready. I can guess what happened. They charged someone else for very late checkout so they could keep the room for the evening (most departures from DEL to the US or Europe are around midnight) and they also charged me for the day.
They were SO gracious. SO apologetic. As an earlier poster noted, I didn't want to be the Ugly American. They said the room would be ready in an hour and offered complimentary dinner, but I'd eaten on the plane. They ushered me up to the lounge and I mellowed out with a complimentary glass of wine and played on the Internet. I'd told them that I WOULD be downstairs in an hour if I didn't hear from them, but an employee arrived at the promised time and I got into my room.
I still think it was shabby (and related the story on tripadvisor.com), but at least I was offered free food and did get free wine.
They were SO gracious. SO apologetic. As an earlier poster noted, I didn't want to be the Ugly American. They said the room would be ready in an hour and offered complimentary dinner, but I'd eaten on the plane. They ushered me up to the lounge and I mellowed out with a complimentary glass of wine and played on the Internet. I'd told them that I WOULD be downstairs in an hour if I didn't hear from them, but an employee arrived at the promised time and I got into my room.
I still think it was shabby (and related the story on tripadvisor.com), but at least I was offered free food and did get free wine.
Apr 22, 2008, 4:24 am
#22
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377