Help! Lost Paper Ticket
Sep 15, 2007 | 8:53 am
#1
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Help! Lost Paper Ticket
I know this has nothing to do with UA, but I use the UA forum very often and I know a lot of people are very helpful.
My father is on a business trip to Europe from Canada. His itinerary is YOW-LHR-LIS-BCN-LHR-YOW. He purchased the ticket from Travelocity. Because the itinerary involved several different carriers (AC, TP, and BA), Travelocity issued a paper ticket to him instead of the usual e-ticket.
Anyway, my father just called me from Lisbon, telling me that AC agent at YOW did not return the rest of paper tickets to him, and he did not realize that until his flight departed. In short, he is now in LIS (LHR was only transfer, and I assumed YOW agent also issued LHR-LIS BP for him), but he cannot continue his trip to BCN-LHR-YOW without the paper tickets. What should he do now? Contact Travelocity?
I know my father also has some responsibility for asking his paper ticket back from YOW agent, but this is the age of e-ticket! Should AC also bear some responsibility for the lost ticket? Any help would be appreciated. Thank you.
My father is on a business trip to Europe from Canada. His itinerary is YOW-LHR-LIS-BCN-LHR-YOW. He purchased the ticket from Travelocity. Because the itinerary involved several different carriers (AC, TP, and BA), Travelocity issued a paper ticket to him instead of the usual e-ticket.
Anyway, my father just called me from Lisbon, telling me that AC agent at YOW did not return the rest of paper tickets to him, and he did not realize that until his flight departed. In short, he is now in LIS (LHR was only transfer, and I assumed YOW agent also issued LHR-LIS BP for him), but he cannot continue his trip to BCN-LHR-YOW without the paper tickets. What should he do now? Contact Travelocity?
I know my father also has some responsibility for asking his paper ticket back from YOW agent, but this is the age of e-ticket! Should AC also bear some responsibility for the lost ticket? Any help would be appreciated. Thank you.
Sep 15, 2007 | 9:02 am
#2
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Join Date: Jan 2002
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He can contact the airline at YOW and see if they have the ticket and can somehow get it to him - that'd be my first step. If the airline has a desk wherever he is, go to the airport there and enlist their help (be conscious of time differences). If that doesn't work, he can try tr avelocity but I believe they'll be useless.
In the "old" days when paper tickets were common, I had to pay a $75 lost ticket fee where they searched to prove the original ticket wasn't used. There was a lot of paperwork involved as well and I had a lot of time before the trip in my case. I'm not sure if I bought a new one or flew on that itinerary to be honest. In your fathers I'm pretty sure he's going to be buying an identical ticket and hope when they process the lost ticket request he gets a refund likely for the original, not the new ticket cost.
In the "old" days when paper tickets were common, I had to pay a $75 lost ticket fee where they searched to prove the original ticket wasn't used. There was a lot of paperwork involved as well and I had a lot of time before the trip in my case. I'm not sure if I bought a new one or flew on that itinerary to be honest. In your fathers I'm pretty sure he's going to be buying an identical ticket and hope when they process the lost ticket request he gets a refund likely for the original, not the new ticket cost.
Sep 15, 2007 | 10:13 am
#3
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