Adding Things To The Comment Box When Making An Online Hotel Reservation?
Aug 5, 2006 | 4:43 pm
#16
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA Platinum, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Ambassador, Hertz Platinum
Posts: 8,179
I would think it's safe to say that the "comments" field is *always* read by the person at the front desk that checks you in when you arrive. This explains why many people report "it works!" when requesting rooms away from the elevator, opposite the highway, and so on. But just asking for these things yourself at check-in may be equally effective.
The real question is how often these requests are read before your arrival, and how far in advance? Some properties may read them in advance, but only on the day of arrival. This would help in most cases, as they could block a room for you. The high-end properties (such as a Four Seasons or similar) almost certainly read them several days in advance so that they can take care of things that might require preparation (such as "I want room 678", which might require jockeying check-ins several days in advance).
The real question is how often these requests are read before your arrival, and how far in advance? Some properties may read them in advance, but only on the day of arrival. This would help in most cases, as they could block a room for you. The high-end properties (such as a Four Seasons or similar) almost certainly read them several days in advance so that they can take care of things that might require preparation (such as "I want room 678", which might require jockeying check-ins several days in advance).
Aug 5, 2006 | 8:00 pm
#17
Join Date: Nov 2002
Location: Sydney, NSW, Australia
Programs: QF QP NB, PC Plat. Amb, SPG Gold
Posts: 1,879
Originally Posted by milepig
I always use the box to point out my status and to nicely ask for an upgrade. Something along the lines of "I am gigormoushotelchain titaniumplus, please upgrade if possible." They should figure this out from my status on the account, but I figure it can't hurt.
Aug 5, 2006 | 8:10 pm
#18
Join Date: Sep 2001
Location: San Diego
Posts: 449
Originally Posted by gregmchicago
In larger properties, I normally request a room well away from the elevators. Usually I get it.
Aug 6, 2006 | 11:01 am
#19
Join Date: Jun 2006
Location: California
Programs: various
Posts: 4,240
Originally Posted by schwarm
When traveling outside the US and there is no check-box for "non- smoking," I always write in "non-smoking, please."
They generally don't have non-smoking rooms in these places, but I figure it can't hurt to let them know there is a market there. ("This is France, we don't have non-smoking rooms.")
They generally don't have non-smoking rooms in these places, but I figure it can't hurt to let them know there is a market there. ("This is France, we don't have non-smoking rooms.")
