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Who exactly decides Award availability?

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Old Nov 10, 2005 | 7:33 pm
  #1  
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Question Who exactly decides Award availability?

Since availability changes literally every minute (I called at 11:45 PM--no availability, and then 12:05AM--low and behold!!!), who decides which seats get to be released for free? Some magical supervisor or pre-set computer system?
jyatlantic is offline  
Old Nov 11, 2005 | 6:43 am
  #2  
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Isn't that David Spade's job?
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Old Nov 11, 2005 | 12:35 pm
  #3  
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Originally Posted by jyatlantic
Since availability changes literally every minute (I called at 11:45 PM--no availability, and then 12:05AM--low and behold!!!), who decides which seats get to be released for free? Some magical supervisor or pre-set computer system?
There are generally pre-determined levels that are controlled through the rev mgmt system. That's not to say that tweaking doesn't happen all the time. Analysts will get requests to open up availability all the time on a one-off basis. If there is a problem that gets enough notice, there can be additional analysis to open up or close down availability for one flight, an entire market, or theoretically the entire system.
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Old Nov 11, 2005 | 1:23 pm
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I do. "No travel award for you!"
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Old Nov 11, 2005 | 8:14 pm
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The bean counters.
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