Why do airlines continue to lie?
Jul 21, 2003 | 7:11 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 18,069
Why do airlines continue to lie?
All they have to do is tell the truth and people might cut them some slack. Instead, they lie, and everyone gets pissed off.
See link for classic example - AA refuses to allow passengers to deplane during a 3-hour delay and blames the TSA. As if the TSA had a policy against deplaning.
http://www.washingtonpost.com/ac2/wp...¬Found=true
See link for classic example - AA refuses to allow passengers to deplane during a 3-hour delay and blames the TSA. As if the TSA had a policy against deplaning.
http://www.washingtonpost.com/ac2/wp...¬Found=true
