Marked Files
Aug 17, 2002 | 8:30 am
#1
Original Poster
Join Date: Aug 2002
Location: Concord, MA
Posts: 16
Marked Files
In a recent posting, someone remarked, "If I was the FA I would have marked his file so he was watched more closely....."
Can any employee mark a file? Imagine I had this friend who complained a bit too loudly about an issue with a gate agent, am I....err....that friend marked for life?
Can any employee mark a file? Imagine I had this friend who complained a bit too loudly about an issue with a gate agent, am I....err....that friend marked for life?
Aug 17, 2002 | 11:31 am
#2
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,241
I believe an employee can mark the file for that particular flight. It happened to me where my wife yelled out a gate agent and then afterwards on every flight on that trip we got our bags searched. Otherwise it happens sporadically as you'd expect.
Just conjecture, of course.
Just conjecture, of course.
Aug 17, 2002 | 1:53 pm
#3
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
Yes, employees can mark a file and post 9-11 are even encouraged to do so. I have a badly damanged ankle and even though I have never asked for assistence, I am usually greeted with more assistence than I want. Depending on the airline. NW drives me crazy. If I want help I will ask for it!