Let's face it, hotel-casinos in Las Vegas don't care if you are a titanium level frequent hotel guest with 300 paid nights per year, or a frequent flyer with 1 million revenue miles per year. They don't want or need frequent travelers, they want frequent gamblers.

Casino revenue subsidizes the rooms, food and shows. So long as you are willing to plunk down big money at the tables, you will be treated like a king.

I have no desire to be treated like a king. I do expect to be treated like a client.

I don't have self-esteem issues in which I need to have an entire hotel staff bow down to my every wish and desire which money can buy. Not quite, not even by a long shot.

Other hotels on the Strip (Mandalay Bay and the Luxor in particular) remember that I am a client and treat me as such. So I'm not ready to write off all LV hotels as being one and the same.

We recently stayed at the Bellagio (see my writeup) and while we didn't gamble enough to get anything for free (we got a bit of cash back, that's it), I felt like the staff definately showed us the respect that we were entitled to, given the high cost of the rooms.

I have noticed that Park Entertainment is indeed not too good. Two weeks ago I was in the Flamingo Hilton and check-in out at 4:30 am. I was nearly attacked by people there since I was wearing a suit and they though I was a manager. They had been waiting since 10pm the previous evening to check-in! The system was down and they took no care of the customers at all. A free buffet and that was basically all.... When I came up they got agressive to me, since they were so tired. The frontdesk staff was not willing to do anything else. I couldn't check out and I had to ask for the bill to be faxed 3 times (by Intl. phone call) .... When I complained about noboday helping me out the nasty situation I got the word that I should have called 'security!' -> try and do that with angry people around it. I complained with Hilton and they would try and arrange a decent response.... thank you Park Entertainment!

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Cheers,

Brenno.

My wife and I had stayed at Caesars for quite a few years, until recently, when we also noticed a sharp decline in service and attitude. Comps are harder to get, casino is usually very empty, (which should tell them something), and they've raised the rating qualifyer from $10 bets on tables, to $25.
We've also stayed there during a construction time (when they built the Palace Tower), and got shook out of bed by the 6 a.m. noise. Check-in during that time was at a temporary front desk area beside where the current one now is. Also waited 1 1/2 hours, even in casino guest line, as staff was slow. Not too happy after flying six hours to get there.
Guess they'll have to realize that there are other, better hotels out there---and they have to do MUCH better to compete.

bj-21.

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'Tis better to have played and won, then never to have played at all.

Do not bother to wait up to an hour in line for the virtual entertainment Race for Atlantis at Caesar's LV. I did this with my kids, and boy were we disappointed at the callous and cynical cheapness, and virtual unreality of the thing.

After coming out of the event at the Luxor the day before, and after having our expectations set by the promotion, Atlantis was a very disappointing waste of time and definitely money.

Heck, the virtual over the falls tour at Niagara Falls was much better.

This is a terrible report! It sounds like you had a terrible stay. It may not do much good, but perhaps you should write a letter to the manager and politely explain your experience. Even if you get a few vouchers it may be worth it.

I think I would be wasting my time if I wrote to the manager considering it was the head manager who was so callous to me.

In addition, from all of the posts I've read in this thread, it seems like Caesars has run down hill since it underwent new management.

I am immensely satisified that my warnings are being read by a few people here. If I can help even one person avoid Caesars, that's worth more than any voucher that hotel could send me. Besides, I have absolutely no use for vouchers. The beauty of Las Vegas is that there are many resorts from which to choose. As a free marketer, I will choose the hotel whom I deem has the greatest value for my hard-earned dollars. http://www.flyertalk.com/forum/smile.gif

And the free market makes news such as this run like a pyramid scheme...i'll tell my friends who may consider going and so on. Good point.

some of the hotels have check-in areas at the airport itself, which, in my opinion is a great advantage. Reaching Vegas in the afternoon on Easter weekend, my wife and i were able to check-in at the New-York / MGM Grand counter at the airport itself. With our receipts we were allowed to go stratight to a special counter (i think it was called the "Liberty" counter or something) next to Check-in at New York-New York Hotel, where we were first in line, but still had to wait since the regular check-in lines were very crowded, and all the staff was tending to them. We, nevertheless, got our key cards faster than most people on the regualr line. Similarly check-out too was most convenient, which we did straight from the room, without having to see any more lines. The bill was mailed a few days later.

As far as personal experience at Ceaser's, we had one meal there and found it to be the most unimpressive buffet compared with some of hte others we had had. Unfortunately, it was the most expencive as well.

[This message has been edited by knit-in (edited 06-11-2001).]

I did write a letter of complaint to the manager. Got a standard form "thank you" in return. We used to get several letters a year offering a variety of comps. Haven't gotten one since I wrote the letter.

I don't know if it's because I wrote or because they are just cutting back overall. But it doesn't really matter. We're not going back there anyway.

Perhaps the best thing would be to print out this thread and send THIS to the manager. Or to somone at Corporate headquarters at Park Place.

Analise,

Thank you for starting this thread. We had booked a number of nights at Caesar's in early July (mainly to get Starwood points), but decided the points were not worth the aggravation. I called both the Venetian and Bellagio slot clubs and was offered the following:
- free 2 nights at the Venetian, check-in at Invited Guest Line, and $100 slot credit
- $69/night at the Bellagio, check-in at the Invited Guest Line
So I will be splitting my stay between these two hotels and actually saving hundreds of dollars during my vacation and staying at higher quality hotels. You are a life saver, keep doing what you're doing!

Thanks Gabby! Sounds like you've got some great deals ahead of you. I am thrilled for you. Now I feel really great that I was actually helpful to somebody. http://www.flyertalk.com/forum/smile.gif

Analise:

I still don't understand the part about you not being able to check your bags. Everything else makes perfect sense, however, that part of your post is a bit odd.

Baggage handling is not done by the front desk .. it's handled at the Bell Desk. They have some sort of huge "hold" for luggage there .. next to the hotel front entrance there's a ramped door that leads to some area where they keep all the baggage. With the huge size of that place and the way people check out and stay or arrive early before the rooms are ready, it would be complete havoc if they didn't have a baggage hold.

-David

I went to the bell hop area and the attendant said that they were not taking any more bags into storage. I'm sorry if I didn't make that clearer. Needless to say, that was a first for me. Bellmen have always been relied upon to store luggage until check-in time. But not at Caesars.