Consumers filed 1,757 complaints with the Transportation Department about airline service in March, up from 1,248 complaints filed in February and lower than the 1,924 filed in the same month last year.

For the first quarter, consumers filed 5,226 complaints, compared with 5,950 reported in the same period last year, the Transportation Department reported.

The figures come as passenger rights legislation moves forward in Congress. The full Senate will take up a bill in the coming weeks, while a bipartisan proposal will be introduced in the House of Representatives on Thursday.
http://biz.yahoo.com/rf/010501/n01172358.html

The U.S. Department of Transportation's (DOT) Bureau of Transportation Statistics (BTS) latest monthly Transportation Indicators report showed a real return on assets of less than 2 percent for the nation's large air carriers in 2000 - the lowest calendar-year return since 1994.

The eighth Transportation Indicators reports that the major air carriers'passenger, freight, and other sources of operating revenue all grew more slowly than operating expenses during the third quarter of 2000 than the same quarter of the previous year.
http://news.airwise.com/stories/2001/05/988792580.html

Better weather pushed overall U.S. flight delays slightly lower in March as air operations increased, Federal Aviation Administration (news - web sites) statistics showed on Tuesday.
http://dailynews.yahoo.com/h/nm/2001...lays_dc_1.html

[This message has been edited by doc (edited 05-02-2001).]

What do airports and airlines need to fix?
http://www.sfgate.com/cgi-bin/articl.../MN1762442.DTL