Problems with ITN?
Apr 2, 2001 | 7:29 am
#1
Original Poster
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
Problems with ITN?
I can not select my preferred airlines any more I get all the airlines all the time!
It started about 2 weeks ago a real pain - if you have the same problems, please e-mail them too so they realise the problem and fix it asap!
Thanks!
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Viele Grüße
Oliver
It started about 2 weeks ago a real pain - if you have the same problems, please e-mail them too so they realise the problem and fix it asap!
Thanks!
------------------
Viele Grüße
Oliver
Apr 4, 2001 | 3:46 am
#3
Join Date: Mar 2000
Programs: UA 1PMM,AAG; usedtobeelite
Posts: 2,500
No, Oliver, you are not alone! The ITN site has been ignoring my airline selections also. Do you know of a responsive email address for the webmaster? I sent the comment to "getthere.com" but it looks like a long time before it will get read.
Apr 4, 2001 | 3:55 am
#4
Original Poster
Original Member
Join Date: May 1998
Location: a proud member of FT since 05-05-1998
Programs: DL, AF and KL - UA - *G
Posts: 2,239
I used the feedback e-mail about a week ago but no comment!
Therefore I thought if we could get a little FT-POWER with everybody e-mailing them telling them their sytem is broken they might fix it asap to stop the mails!
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Viele Grüße
Oliver
Therefore I thought if we could get a little FT-POWER with everybody e-mailing them telling them their sytem is broken they might fix it asap to stop the mails!
------------------
Viele Grüße
Oliver
Apr 4, 2001 | 7:26 am
#5
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,132
I have also experienced this problem and anonymously emailed them to report it.
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"Sire, it is not a revolt. It is a Revolution!"
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"Sire, it is not a revolt. It is a Revolution!"
Apr 4, 2001 | 8:50 am
#7
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 58,132
Maybe they're tired of BA pirating their url?
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"Sire, it is not a revolt. It is a Revolution!"
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"Sire, it is not a revolt. It is a Revolution!"
Apr 4, 2001 | 9:36 am
#8
FlyerTalk Evangelist
Join Date: Nov 1999
Programs: FB PLT again afater a decade as plebian
Posts: 22,929
Originally posted by Spiff:
Maybe they're tired of BA pirating their url?
Maybe they're tired of BA pirating their url?
http://www.flyertalk.com/forum/Forum15/HTML/000878.html
Apr 4, 2001 | 10:08 am
#9
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
I've had the exact same problem with ITN and used the feedback option to send a complaint in.
I got an email back from someone giving me instructions on how to use the website!
I wrote back explaining the problem and then got another email back telling me to set up my personal profile!
This person does not seem to have a clue, but she did give me a phone number to call and I will be callnig them today.
Greg
I got an email back from someone giving me instructions on how to use the website!
I wrote back explaining the problem and then got another email back telling me to set up my personal profile!
This person does not seem to have a clue, but she did give me a phone number to call and I will be callnig them today.
Greg
Apr 4, 2001 | 11:13 am
#10
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
I called into GetThere.com technical support today (800-253-9822) and explained the problem.
The person again tried to tell me that I didn't know how to use the website (ie. the displayed selections will be limited to the preferred airlines only if I select 3 airlines -- which is bogus)... I said that is not how the site used to work and he said he would send the problem off to their site administrator who is out of the office until Monday.
He said I was the first person to tell him of this problem and again insinuated that I didn't know how to use the site.
I STRONGLY urge anyone else using ITN to call in to the number above and report this as a problem.
Greg
The person again tried to tell me that I didn't know how to use the website (ie. the displayed selections will be limited to the preferred airlines only if I select 3 airlines -- which is bogus)... I said that is not how the site used to work and he said he would send the problem off to their site administrator who is out of the office until Monday.
He said I was the first person to tell him of this problem and again insinuated that I didn't know how to use the site.
I STRONGLY urge anyone else using ITN to call in to the number above and report this as a problem.
Greg
Apr 4, 2001 | 12:29 pm
#11
In memoriam
Join Date: Jul 1999
Location: Washington
Posts: 1,173
I just called and was told I am the second person to bring this to their attention. The user support person says they were able to duplicate the problem, but the person who needs to look into this is gone until Monday.
I also mentioned that BA flights are missing.
rich
Apr 4, 2001 | 12:39 pm
#12
Join Date: Nov 1999
Location: St. Louis, MO - AA PLT/2.98MM (Lifetime PLT), Delta PM, SPG Gold, AMEX Plat
Programs: TW Elite (RIP), CO OnePass
Posts: 1,923
Thanks Rich. I have been very amazed at the level of "service" from the GetThere.com Help Desk reps.
When I asked the person I spoke with if they had the same thing happen, I was told "I don't use the website unless it's absolutely necessary. I just help people log in."
*Shakes head*
Greg
When I asked the person I spoke with if they had the same thing happen, I was told "I don't use the website unless it's absolutely necessary. I just help people log in."
*Shakes head*
Greg
Apr 4, 2001 | 12:44 pm
#13
In memoriam
Join Date: Jul 1999
Location: Washington
Posts: 1,173
I have only called two times (1 time on another issue) and both times I found them to be very helpful. Since I cannot believe anyone uses the site to buy tickets, I think it is not in our best interest to demand a level of support that getthere.com has no financial interest in providing.
Basically, I fear another easysabre.com type cancellation.
rich
Apr 4, 2001 | 10:18 pm
#15
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
DL flights did not show, too - and it did not take the preferred airlines into account. My way around this: multi-cities with the exact route punched in there. Then all those flights show up... (of course some of other airlines too)