Words of praise for airlines
Mar 18, 2001 | 6:24 am
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Words of praise for airlines
On the theory that satisfied customers are far less likely to go to the trouble of writing letters than dissatisfied ones, the mail suggests that perhaps some airlines are starting to deliver on promises to provide passengers with better and more timely information about flight status.
http://www.startribune.com/viewers/q...siness_a_cache
http://www.startribune.com/viewers/q...siness_a_cache
