Airlines promise new steps to improve service
Mar 15, 2001, 8:56 am
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: May 1999
Posts: 46,817
Airlines promise new steps to improve service
Really! 
Buffeted by passenger complaints and pressure from Congress, the nation's 14 largest airlines promised Wednesday to take additional steps to improve customer service.
The steps include putting commitments previously agreed to as voluntary into their contracts of carriage, giving them the force of law. The airlines also said they will ensure that customers buying tickets are aware of the lowest fare available.
http://www.cnn.com/2001/TRAVEL/NEWS/...nts/index.html
Buffeted by passenger complaints and pressure from Congress, the nation's 14 largest airlines promised Wednesday to take additional steps to improve customer service.
The steps include putting commitments previously agreed to as voluntary into their contracts of carriage, giving them the force of law. The airlines also said they will ensure that customers buying tickets are aware of the lowest fare available.
http://www.cnn.com/2001/TRAVEL/NEWS/...nts/index.html
