A fliers guide to complaining
Mar 13, 2000 | 7:19 pm
#1
Original Poster
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
A fliers guide to complaining
Complaints to the DOT regarding air travel doubled from 1998 to 1999. A major factor in this rise was opening of electronic portals, including many run by private companies that pursue pax complaints. Instead of having to write, copy an address, find a stamp, etc, consumers now can easily and quickly send their complaints/grievances by clicking a mouse:
http://www.nytimes.com/library/trave.../pt000312.html
http://www.nytimes.com/library/trave.../pt000312.html
Aug 23, 2000 | 11:38 am
#2
Original Poster
A FlyerTalk Posting Legend
Join Date: May 1999
Posts: 46,817
Both eComplaints.com and uGetHeard.com are free online "complaint bureaus" that allow you to post online criticisms and protests etc.
See also:
http://www.flyertalk.com/forum/Forum94/HTML/002259.html
See also:
http://www.flyertalk.com/forum/Forum94/HTML/002259.html