Forgot to claim for damaged baggage 30 months ago
Dec 12, 2015, 10:54 am
#16
Join Date: Aug 2000
Location: Exile
Posts: 15,656
The passenger has no standing to make a claim against the handler. The passenger has a contract of carriage with the carrier and it is the carrier who must settle with the passenger. If the handler was indeed negligent, the carrier can then recover the costs of the settlement from the handler under the SGHA in place between them. But under no circumstances is the handler liable to the passenger for any damage or loss sustained by checked baggage during the transport process.
Dec 17, 2015, 2:07 pm
#17
Join Date: Mar 2012
Location: EWR
Programs: Marriott Platinum, HHonors Diamond, United Plat
Posts: 128
The passenger has no standing to make a claim against the handler. The passenger has a contract of carriage with the carrier and it is the carrier who must settle with the passenger. If the handler was indeed negligent, the carrier can then recover the costs of the settlement from the handler under the SGHA in place between them. But under no circumstances is the handler liable to the passenger for any damage or loss sustained by checked baggage during the transport process.
Dec 17, 2015, 3:18 pm
#18
Join Date: Feb 2011
Programs: AA EXP
Posts: 810
Just buy the guy a new bag. What is it a few hundred USD at most? Win some customer service points. So you lose some money and gain a happy customer for life. Not a tough question in my experience. Annoying, but that's the right thing to do and that is what I would do.