Fare changes when bereaved - your experience?
May 27, 2015, 2:40 pm
#16
Join Date: Oct 2008
Location: Happily living in Frenaros Cyprus having escaped the near-death experience called Sofia Bulgaria
Programs: Etihad Guest Gold, DL FO and 1MM, and a bunch of others at a low level
Posts: 2,052
My condolences also.
I am not encouraging doubling post, but if you bring this up on the Etihad forum, you might get some support from Etihad's FT rep, EtihadHelp.
I am not encouraging doubling post, but if you bring this up on the Etihad forum, you might get some support from Etihad's FT rep, EtihadHelp.
May 27, 2015, 4:45 pm
#17
Join Date: Sep 2013
Location: SMF
Posts: 1,251
This is one reason I appreciate WN and their no change-fee policy. We knew my wife's grandfather was going soon and so we had a flight scheduled for next weekend to see him before he passed. However, when he passed away yesterday it was a relief to only have to pay the $80 increase in fare to fly out for the funeral. I appreciate that waiving change fees is the policy rather than the exception.
May 27, 2015, 5:11 pm
#18
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
STBCypriot, I deliberately didnt post this on Etihad because I know the answer from them. I used various contact means to chase them including EtihadHelp - in fact, I'm pretty sure the reason I finally got an answer this week is because I chased via the Flyertalk board rep as well. The power of Flyertalk !
As I was underwhelmed by the experience, I wanted to hear the experience of others on more active forums than the EY one. Thanks everyone for your posts.
As I was underwhelmed by the experience, I wanted to hear the experience of others on more active forums than the EY one. Thanks everyone for your posts.
May 28, 2015, 6:38 am
#19
Original Poster
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
shefgab i think you might have hit on it with middle east approach to the issue. When I finally did get a response, after a number of requests through different channels, the Guest Relations adviser kindly told me that they couldn't waive the change fees when I booked, because I didnt provide a death certificate when I booked. There' sjust something very disjointed about even suggesting that.
Never mind that I was making the rebooking on the same day my mum died, and 12000 miles away..... tactful is not a word that springs to mind. Its a shame really because EY's in-flight service has generally been great - they just cannot match it on the ground.
Never mind that I was making the rebooking on the same day my mum died, and 12000 miles away..... tactful is not a word that springs to mind. Its a shame really because EY's in-flight service has generally been great - they just cannot match it on the ground.