Changing passengers name
#1
Original Poster
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
Changing passengers name
Why wouldnt airlines let you change the passenger for a $200 change fee. Seams like it could be a revenue stream?
#3
Join Date: Aug 2006
Location: CLT
Posts: 7,249
It has to do with fare buckets and such.
Company knows they will need 5 tickets for new employee orientation from ZZZ-YYY Jan 8-12 but doesn't know who it will send yet. They buy tickets at the lowest price point let's say $250/ticket and books in generic names and then a few days before the list is finalized and they pay the $200 name change fee bringing the airfare to $450. At this point tickets are going for $550 if the company had to wait until it had names.
What model do you think the airline likes?
Company knows they will need 5 tickets for new employee orientation from ZZZ-YYY Jan 8-12 but doesn't know who it will send yet. They buy tickets at the lowest price point let's say $250/ticket and books in generic names and then a few days before the list is finalized and they pay the $200 name change fee bringing the airfare to $450. At this point tickets are going for $550 if the company had to wait until it had names.
What model do you think the airline likes?
#4
Original Poster
Join Date: Nov 2013
Location: Maui HI
Programs: 1k MM, Hyatt Diamond,Marriott Gold, IHG Sphire, SPG Gold, Hilton Diamond, Carson Gold
Posts: 329
How about $200 plus difference in fare. I bought my sons frend a $1100 ticket to Maui and they bailed now I cant use the ticket only the friend can
#5
Join Date: May 2013
Location: YYZ
Posts: 585
If a flight gets canceled, do I charge United a change fee to get rerouted?
Why are you so eager to hand them cash?
The most they should do is charge the different e of fares and do the name change. That extra 200 is just a ridiculously bad suggestion.
#6
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#7
Moderator: United Airlines




Join Date: Jun 2007
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Change the ticket to the cheapest OW/RT you can find, say $100 or less, pay the change fee $200 and the remainder will be issued into a vouchure that can be used by anyone. You are out the roughly $300 but at least you get an useable $800 vouchure.
#9
Moderator: United Airlines




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#11
FlyerTalk Evangelist



Join Date: Oct 2006
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Changing passengers name
An air ticket is a contract between the airline and the passenger. That's why there is a contract of carriage. Unfortunately, the norm in the US is not to not allow name changes at all. In Asia, you actually can, at least on some tickets (I think my last ticket on Thai actually allowed it to be done for ~$50).
Unfortunately, that's not going to help you. Even canceling the ticket won't help, as the credit generated will only be useable by the original passenger (at least, initially).
In the end, why they don't allow it doesn't really matter, unless you plan on legally challenging it.
My sister is actually going through something with Aeroplan - she recently changed her last name (including on documents, etc.), but booked the ticket using both of them. They are actually willing to let her pay the re-issue fee to have it changed - but she doesn't want to. We'll see where that ends up.
Unfortunately, that's not going to help you. Even canceling the ticket won't help, as the credit generated will only be useable by the original passenger (at least, initially).
In the end, why they don't allow it doesn't really matter, unless you plan on legally challenging it.
My sister is actually going through something with Aeroplan - she recently changed her last name (including on documents, etc.), but booked the ticket using both of them. They are actually willing to let her pay the re-issue fee to have it changed - but she doesn't want to. We'll see where that ends up.
#12
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Join Date: Aug 2010
Location: DCA
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Posts: 50,253
The issue only arises when you buy non-refundable tickets. If you choose to do so, that's your decision and you enter the contract with eyes wide open.
If you purchase a refundable ticket for someone who can't travel, all you do is cancel it, take your refund and buy a new ticket for the new pax.
Why is it that way? Because it is what consumers willingly agree to in order to save money overall even if they lose money once in a while.
If you purchase a refundable ticket for someone who can't travel, all you do is cancel it, take your refund and buy a new ticket for the new pax.
Why is it that way? Because it is what consumers willingly agree to in order to save money overall even if they lose money once in a while.
#13
Join Date: Nov 2011
Location: ATH/YYZ/TUS/BNE
Programs: AC*SE , DL, AA, VS
Posts: 154
Changing passengers name
I successfully talked a Southwest agent into changing a name on a ticket a few weeks ago. Had to change a first name from Dean to Konstantinos. They happily did it and charged me nothing. I was impressed!
#14




Join Date: Aug 2011
Programs: UA PS, AA GLD, SPG GLD, PC PLT, CC GLD
Posts: 224
No. The last thing I want to deal with is an unscrupulous agency purchasing tickets for popular flights they know will sell out way in advance and then scalping them to people who actually need them. The system as it stands now may not be great, but at least everyone is playing by the same rules.


