"Protected Passenger" warning code?
Jul 31, 2012 | 12:07 am
#1
Original Poster
Join Date: Jan 2012
Posts: 43
"Protected Passenger" warning code?
Wondering if anyone knows what it means when a passenger is flagged on the computer system as a "protected passenger"?
A friend recently flew CDG-SFO on SE (XL Airways France). When the ticketing agent scanned his passport at check-in, a warning came up on her computer that said "passager protg." She was very surprised and said she had never seen that message before. She tried a few things, but the system wouldn't let her proceed with check-in. She called several colleagues over, all of whom were equally baffled, until one entered some code that seemed to clear the flag. The original agent finished check-n, apparently having no idea of what that was all about.
Any ideas?
A friend recently flew CDG-SFO on SE (XL Airways France). When the ticketing agent scanned his passport at check-in, a warning came up on her computer that said "passager protg." She was very surprised and said she had never seen that message before. She tried a few things, but the system wouldn't let her proceed with check-in. She called several colleagues over, all of whom were equally baffled, until one entered some code that seemed to clear the flag. The original agent finished check-n, apparently having no idea of what that was all about.
Any ideas?
Last edited by ofohsho; Aug 1, 2012 at 1:48 am
Aug 1, 2012 | 1:54 am
#3
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Join Date: Jan 2012
Posts: 43
Aug 1, 2012 | 11:13 am
#4
Join Date: Jun 2011
Location: San Jose, CA
Programs: DL DM, HH Gold, SPG Gold, Hyatt Plat
Posts: 2,874
Was there a connection from SFO onward? Perhaps it's put in when there is a tight connection to make sure that the seat is held in case they are late to arrive at the gate?
Aug 1, 2012 | 6:39 pm
#5
Original Poster
Join Date: Jan 2012
Posts: 43
Aug 2, 2012 | 1:08 pm
#6
Join Date: Jan 2005
Location: yyz
Programs: Non-Rev Lifetime
Posts: 1,925
Does LX have a loyalty program? What sort of fare was ticketed - fully refundable?
EDIT
"I'm guessing, in this case, Star Alliance status *A - as seen on AC luggage tags."
Scratch that. *A = Aeroplan basic.
Last edited by PropWasher; Aug 2, 2012 at 1:37 pm
Aug 2, 2012 | 1:34 pm
#7
Original Poster
Join Date: Jan 2012
Posts: 43
Again, a decent guess, but the person in question does not have status with any loyalty program. Also, remember that he was flying XL Airways (not LX), with a non-refundable economy ticket.
The only other thing I can think of is that he has a disability and the last time he was in the US (at JFK) he was given a special escort, priority at security, etc. I don't know if they would have put a special note in the system in a situation like this... But he has flown since then (though it was within France and probably without a passport), and this flag did not come up.
Aug 2, 2012 | 1:41 pm
#8
Join Date: Jan 2005
Location: yyz
Programs: Non-Rev Lifetime
Posts: 1,925
Again, a decent guess, but the person in question does not have status with any loyalty program. Also, remember that he was flying XL Airways (not LX), with a non-refundable economy ticket.
The only other thing I can think of is that he has a disability and the last time he was in the US (at JFK) he was given a special escort, priority at security, etc. I don't know if they would have put a special note in the system in a situation like this... But he has flown since then (though it was within France and probably without a passport), and this flag did not come up.
The only other thing I can think of is that he has a disability and the last time he was in the US (at JFK) he was given a special escort, priority at security, etc. I don't know if they would have put a special note in the system in a situation like this... But he has flown since then (though it was within France and probably without a passport), and this flag did not come up.