Requesting a special room...?
#1
Original Poster

Join Date: Nov 2009
Posts: 218
Requesting a special room...?
I was just wondering when's the best time to make a request for a special room in a hotel? Say your booking is 6 months out, but you've made it and got confirmation, when should you be asking for that room with the great view you've heard about?
1. Immediately upon reserving, or straight after confirmation if there's no 'special requests' box
2. 2-3 months before
3. A week or so before.
My thinking is that requesting it too early may mean your request gets lost in any subsequent shuffling around of rooms, but requesting it too late may mean that someone else has already requested that room for your stay.
Any thoughts?
1. Immediately upon reserving, or straight after confirmation if there's no 'special requests' box
2. 2-3 months before
3. A week or so before.
My thinking is that requesting it too early may mean your request gets lost in any subsequent shuffling around of rooms, but requesting it too late may mean that someone else has already requested that room for your stay.
Any thoughts?
#2
In Memoriam
Join Date: Jul 2010
Posts: 361
1. The earlier you request a preference, the sooner it's in your record.
2. It's only a request, and only a preference. Unless you have major status with the hotel or hotel chain, that's all it is, and it may not necessarily be honored.
2. It's only a request, and only a preference. Unless you have major status with the hotel or hotel chain, that's all it is, and it may not necessarily be honored.
#3

Join Date: Jan 2009
Location: MCO
Posts: 867
If you have a special request, go ahead and make it when you book. If you're concerned that something will get changed later, just call again a couple of weeks before the stay.
If the booking page has a "special request" box, you may still want to call as not all hotels pay attention to the box.
If the booking page has a "special request" box, you may still want to call as not all hotels pay attention to the box.
#6
In Memoriam
Join Date: Feb 2000
Location: Easton, CT, USA
Programs: ua prem exec, Former hilton diamond
Posts: 31,801
Request it when you book, but make sure to request it with the hotel directly as they assign the rooms. I would call and request it again a few days before and the morning of when they are assigning rooms.
#7
Original Poster

Join Date: Nov 2009
Posts: 218
It's all international calls which I'd like to avoid. Is it possible to find out *when* hotels assign rooms?
#9

Join Date: Jan 2009
Location: MCO
Posts: 867
I imagine it varies by hotel. If you're looking to get a certain category/type of room, the normal booking process should be able to accommodate that. If you're seeking a specific room, you'll have to call. Using a phone card or Skype should keep the call cost down.
#10



Join Date: Apr 2007
Location: BOS
Programs: UA, Hertz Gold, AA Gold, DL Silver
Posts: 826
Is a chance of getting this room worth $10 to you? Can it possibly cost more than that to make the call to get a request put in? If you still don't want to make the call, try googling the actual hotel (search for the GM's name if possible) and send an email. If you send an email to "customerservice@ followed by whatever hotel you're staying you will be less likely to get what you want. If you're staying at something like a Four Seasons, Ritz, Manderin etc perhaps you could try calling a more local location as "service" is supposed to be high on their lists and they may be willing/able to assist you.
#11
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 52,788
I suggest calling if you really want the room. Often, the special requests in the reservation aren't viewed until the day of arrival, if at all.
#12
Join Date: Dec 2004
Location: NYC
Programs: AA ExPLT
Posts: 354
Make sure that the "special room" is in the category of room you reserved - for example if you reserve the cheapest room on Expedia but want the hotel's best view don't be surprised if the request isn't honored. Then, email the hotel and ask for the email address of the reservation manager, or even better of the Director of Sales or the Front Office Manager. If you email the request to a specific individual and if it is reasonable, you have a better chance that the request will be acted on.
#13
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Make sure that the "special room" is in the category of room you reserved - for example if you reserve the cheapest room on Expedia but want the hotel's best view don't be surprised if the request isn't honored. Then, email the hotel and ask for the email address of the reservation manager, or even better of the Director of Sales or the Front Office Manager. If you email the request to a specific individual and if it is reasonable, you have a better chance that the request will be acted on.
the special room designation needs to be reasonable, and within the context of your stay.. silly requests are often ignored..




