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roame.travel - Award Travel Search Engine

roame.travel - Award Travel Search Engine

Old Aug 17, 2023, 11:55 pm
  #61  
 
Join Date: Aug 2023
Location: Seattle, WA
Posts: 12
I really like the UI and the search experience. But more programs are definitely needed, is there any roadmap to add more programs?
airgeekjx is offline  
Old Aug 23, 2023, 7:15 pm
  #62  
 
Join Date: Sep 2009
Location: Global
Posts: 6,087
I have spent a few months playing with Roame.travel. My net conclusion; a lot of promise there that I hope will be realized, but still very much a beta product.

The biggest issues I see...

1. Way too much phantom space showing up. (AA specific) While some of that is an AA issue, a fair amount is on Roame. When Roame shows me award space and I immediately go to AA and it is not there, that is a Roame issue.
2. The interface is slow.
3. Listing premium fares with 2x% in premium is not a premium fare.

I hope they get there, but trying to monetize it now seems like jumping the gun.

Last edited by Global321; Aug 24, 2023 at 9:24 am Reason: fixed typo
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Old Aug 23, 2023, 7:40 pm
  #63  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by galaxygrrl
roame I just found your site (a friend told me) YOU ARE MY HERO! Thank you.
Thank you for the support! If you have any any questions or feedback, please let me know.
roame is offline  
Old Aug 28, 2023, 4:51 pm
  #64  
fomerly known as LandingGear (not Landing Gear)
 
Join Date: Feb 2011
Posts: 844
Is there an option to use a password to login as the link to sign-in appears to be taking forever? At least for me.
planes&trains is offline  
Old Aug 28, 2023, 9:12 pm
  #65  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by airgeekjx
I really like the UI and the search experience. But more programs are definitely needed, is there any roadmap to add more programs?
Working on a ton more! Keep an eye out for our email updates
roame is offline  
Old Aug 28, 2023, 9:13 pm
  #66  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by planes&trains
Is there an option to use a password to login as the link to sign-in appears to be taking forever? At least for me.
Hi, may I ask if you checked your spam folder. Or do you have a Yahoo/SBC email domain? We have experienced issues with Yahoo-related emails for a while.
roame is offline  
Old Aug 30, 2023, 7:51 pm
  #67  
fomerly known as LandingGear (not Landing Gear)
 
Join Date: Feb 2011
Posts: 844
Originally Posted by roame
Hi, may I ask if you checked your spam folder. Or do you have a Yahoo/SBC email domain? We have experienced issues with Yahoo-related emails for a while.
Not yahoo. Of the three attempts, I received the link twice, but after an extended wait, and none on one occasion.
planes&trains is offline  
Old Aug 30, 2023, 8:00 pm
  #68  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by planes&trains
Not yahoo. Of the three attempts, I received the link twice, but after an extended wait, and none on one occasion.
May I ask what domain you use? It is one of the large providers like Gmail? Or a company domain? Are you still experiencing log in issues?
roame is offline  
Old Sep 5, 2023, 6:51 am
  #69  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by BillMorrow
Having a problem logging in. When I use the login button, I receive this error:

"Application error: a client-side exception has occurred (see the browser console for more information)."

I am seeing this across multiple browsers.
Thanks.
Confirming that this issue should have been completely fixed a couple of months ago

Originally Posted by airgeekjx
I really like the UI and the search experience. But more programs are definitely needed, is there any roadmap to add more programs?
Yes! We are rolling out more loyalty programs as we speak. Are there any in particular that you would like us to prioritize?

Originally Posted by Global321
I have spent a few months playing with Roame.travel. My net conclusion; a lot of promise there that I hope will be realized, but still very much a beta product.

The biggest issues I see...

1. Way too much phantom space showing up. (AA specific) While some of that is an AA issue, a fair amount is on Roame. When Roame shows me award space and I immediately go to AA and it is not there, that is a Roame issue.
2. The interface is slow.
3. Listing premium fares with 2x% in premium is not a premium fare.

I hope they get there, but trying to monetize it now seems like jumping the gun.
Thank you for the feedback! We have looked into AA and those are actually fares we see, but may not be available. Will need to clean the data here.

Ironically, we have been facing bots leveraging our search to collect award flight data. Working on it continuously.

Showing mixed cabin fare to be complete. Unfortunately, if we hid them, we would also get a lots of complaints on missing fares.
Global321 and Warriorconcept like this.

Last edited by TWA884; Sep 5, 2023 at 8:54 am Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
roame is offline  
Old Sep 6, 2023, 7:47 am
  #70  
 
Join Date: Sep 2009
Location: Global
Posts: 6,087
Originally Posted by roame
....Showing mixed cabin fare to be complete. Unfortunately, if we hid them, we would also get a lots of complaints on missing fares.
Maybe in a future feature update you could add an option about mixed fares to choose the mix. I think the vast majority of would have no problem with a mixed fare that is coach domestic and business/first international, but (virtually) no one is interested in reverse.
Global321 is offline  
Old Sep 8, 2023, 3:51 am
  #71  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by Global321
Maybe in a future feature update you could add an option about mixed fares to choose the mix. I think the vast majority of would have no problem with a mixed fare that is coach domestic and business/first international, but (virtually) no one is interested in reverse.
You're absolutely right. We're working a boatload of updates to push out soon!
roame is offline  
Old Sep 8, 2023, 5:53 am
  #72  
 
Join Date: May 2023
Posts: 27
Really appreciate the emails we get showing low fares on business class!
Johnson_Palmtreeig is offline  
Old Sep 20, 2023, 2:48 pm
  #73  
 
Join Date: Aug 2023
Programs: AA EXP, Marriott Gold, Hilton Gold, Delta PM
Posts: 27
Awards don't seem to be correct when looking at different websites.
MIADCAFlyer is offline  
Old Sep 20, 2023, 4:14 pm
  #74  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 44
Originally Posted by kbakes
Awards don't seem to be correct when looking at different websites.
Hey there, could you let me know which routes, dates, and for which programs? Would love to address what you are seeing!
roame is offline  
Old Sep 21, 2023, 7:36 am
  #75  
 
Join Date: Aug 2023
Programs: AA EXP, Marriott Gold, Hilton Gold, Delta PM
Posts: 27
Originally Posted by roame
Hey there, could you let me know which routes, dates, and for which programs? Would love to address what you are seeing!
Mainly awards using AAdvantage. I also could be late to checking. Website has a lot of potential!
MIADCAFlyer is offline  

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