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Old May 4, 2023, 2:39 pm
  #31  
 
Join Date: Mar 2009
Posts: 2,295
Originally Posted by roame
Thanks for letting us know! There is some revenge searching by everyone who has not been able to search for last few days. Just made some upgrades and should be blazing fast again. Let me know if anything else pops up.
I am now able to search again. Thanks for all you do!

Last edited by danpeake; May 4, 2023 at 3:26 pm
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Old May 4, 2023, 2:42 pm
  #32  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
I just did a search and it was blazing fast. Further, it showed Delta results, which I hadn't seen before. Then, again, I'm not likely to spend 1,031,800 Delta points to fly from SYD to LAX in biz. Yowzers! That provided my entertainment for the day.
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Old May 4, 2023, 2:55 pm
  #33  
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
 
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,028
Originally Posted by TWA884
Are you running any content filtering apps such as uBlock Origin?
Not that one, but I did turn off another similar extension and now it's working. Thank you!
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Old May 4, 2023, 3:06 pm
  #34  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
I've been using the tool for international searches. I just used it for a domestic search where I have the possibility of redemption with 2 airlines and travel on 2 days. It let me easily see options. I could have results sorted on trip duration or points required. Nice.
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Old May 4, 2023, 3:40 pm
  #35  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Originally Posted by cblaisd
I hate to be a pain, but...

1) I can no longer see anywhere to login or create an account.

2) When I do a search for which I *know* there is award inventory, there no results. This happens for multiple searches.

3) The programs/stops buttons are empty

4) After clearing cookies, I did get the opportunity to login with my email address. I did so, got the verify email, clicked, but nowhere hve I been asked for a password.

I really hope you might be able to help get this working. Thanks.
Hi, no worries at all and definitely not a pain. Our responses are taking a bit longer as we address some of the issues today. To answer your questions below:

1) & 4) We have moved to magic link logins, where you will only need to click the link in your email to log in. Passwords are no longer required. This will help your security (you don't need to remember passwords anymore) as well as ours (bots cannot access us without email addresses).

2) & 3) Sorry, we are addressing this and will get it fixed. It works now, but may be intermittent for a little bit.

Feel free to post here to email us directly at [email protected] whenever you have questions or have issue. More communication is better so we can get to your questions/problems quicker!
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Old May 4, 2023, 3:55 pm
  #36  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Originally Posted by TWA884
Are you running any content filtering apps such as uBlock Origin? That could be the issue. I can log in, however, no longer by using a password. A sign in link is emailed to my personal email address, which means that I can't access Roame from my work computer.
Thank you for helping.

We had not considered the use case of work computer usage and their filtering policies. Let me see if we can work on adding back password log-ins. Thanks for bringing this up!
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Old May 5, 2023, 10:52 am
  #37  
 
Join Date: Mar 2009
Posts: 2,295
Can't you just forward the login email from your person to your work email?
danpeake is offline  
Old May 7, 2023, 7:34 pm
  #38  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Following up here. Thank you for bearing with us these last few days. We have now fully resolved the bot issues. Speed and consistency is back to normal.
SanDiego1K likes this.
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Old May 8, 2023, 6:56 am
  #39  
 
Join Date: Sep 1999
Location: CHS
Programs: UA Premier, Marriott LT Titanium, Hyatt Globalist, Hilton Diamond
Posts: 2,111
Having a problem logging in. When I use the login button, I receive this error:

"Application error: a client-side exception has occurred (see the browser console for more information)."

I am seeing this across multiple browsers.
Thanks.
BillMorrow is offline  
Old May 8, 2023, 12:05 pm
  #40  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Originally Posted by BillMorrow
Having a problem logging in. When I use the login button, I receive this error:

"Application error: a client-side exception has occurred (see the browser console for more information)."

I am seeing this across multiple browsers.
Thanks.
Thank you for letting us know! We have fixed the issue; you may need to close your window and re-open it.
roame is offline  
Old May 15, 2023, 5:59 pm
  #41  
 
Join Date: Jan 2013
Location: NYC
Posts: 538
Bilt logo -> Chase guide?

roame Thanks again for this very useful tool.

I noticed that when hovering over the Bilt Rewards logo in a flight result, it says "Click to see Chase Transfer guide"; when I click I am taken to a Chase guide. Surely, this is not what you inteded, especially on a redemption on AA!
st1575 is offline  
Old May 16, 2023, 2:02 pm
  #42  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Originally Posted by st1575
roame Thanks again for this very useful tool.

I noticed that when hovering over the Bilt Rewards logo in a flight result, it says "Click to see Chase Transfer guide"; when I click I am taken to a Chase guide. Surely, this is not what you inteded, especially on a redemption on AA!
Good catch! We need to get that fixed!
roame is offline  
Old May 28, 2023, 9:41 pm
  #43  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
I really enjoy Roame. However, tonight as I was searching, I kept finding that my lowest points redemptions were often only 7% or 8% or 10% premium. When I'm searching for Business/First, that's really of no interest to me. The searches with such low percentage of premium seating were returned by Alaska and Air France. But even Delta returned award choices that were only 29% premium.
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Old May 29, 2023, 8:45 pm
  #44  
Company Representative: roame
Original Poster
 
Join Date: Mar 2023
Posts: 43
Originally Posted by SanDiego1K
I really enjoy Roame. However, tonight as I was searching, I kept finding that my lowest points redemptions were often only 7% or 8% or 10% premium. When I'm searching for Business/First, that's really of no interest to me. The searches with such low percentage of premium seating were returned by Alaska and Air France. But even Delta returned award choices that were only 29% premium.
We are working on a feature to toggle this off! Stay tuned.
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Old Jun 23, 2023, 7:28 pm
  #45  
Community Director Emerita
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,755
Any update? I'm getting search results for international business with just 10% in the business class cabin.
SanDiego1K is offline  


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