What do people think about airlinequality.com? I submitted a few reviews but stopped because they edited my submissions, not for opinions and content but for length The editing was crude and they just deleted odd phrases here and there so that my intended meaning was altered, the grammar trashed and on the last time the opinion was quite reversed. It is not as if there is a shortage of space in an on-line review.

I google "tripadvisor biased flyertalk" and found this thread.

Like the OP, I also just recently experienced a negative review being rejected for posting, twice. In fact, it was published and then subsequently removed with a email citing I did not comply to their review guidelines. Clearly I was being censored.

Maybe tripadvisor is now biased to property owners and seek to protect them especially against long time reviewers like myself. Tripadvisor is also a hotel booking engine at the same time and some hotels advertise on their website so neutrality in this case is questionable.

It's their website so their rules and they call the shots but I am disappointed with their course of action so from now on, I will choose not to contribute to TA any further.

I have doubts about just how independent TripAdvisor is when it comes to accepting very negative reviews of certain hotels/restaurants; with that said I've never had a review rejected or censored, but then I've only given a single 2 star review and maybe a dozen 3 stars.

I've seen some quite high profile examples of reviews being rejected, and they have generally come down to rather strict enforcement of the guidelines. One review which mentioned feminism was rejected, but then accepted with the same score and a couple of words changed. They rejected it initially because they felt it fell foul of their no "ethical commentary" guideline.

FWIW me neither.

I have had a few reviews rejected or delayed in recent months.

TA has been sitting a recent review (very negative) of mine for over a week now and I definitely think the OP here is correct and that it is a sullied process now.

There are huge numbers of fake reviews too.

That said, I usually find the time to post a negative review but not always for a positive one ;-)

TripAdvisor and Expedia share common ownership, and as such have a vested interest in not alienating the major chains from which they derive a good deal of income. I have noticed a perceptible increase in positive ratings for many of the branded properties in major markets, less so in secondary or tertiary areas. Perhaps this is due to major franchisors improving their quality control programs to counteract today's instant dissemination of information technologies that have the capability of making negative occurances go viral (e.g. bedbug photos).
My personal belief is that impartiality takes a backseat to revenue.

Haven't seen much activity in this thread of late.

Tripadvisor refused to post one of my reviews recently wherein I gave a low rating because the service was poor. It was a perfectly normal, I thought, critical review that mirrored many other recent reviews of the same restaurant. After a week pending, they said it didn't rise to their standards...

Care to actually post the review you wanted to give them, and the property it was about? It's a bit difficult to judge otherwise if that was reasonably denied or not..

Wrote a scathing review. The 5 star hotel offered to refund 2 night of accommodation and then asked me in return to remove my review.

No, I didn't save it. I think the takeaway lesson is that if I want to leave a negative review I need to populate it with much more detail than I would for a positive review. Not saying it was my best effort, just surprised that they filtered it. Maybe they're starting to face a backlash from some establishments.

I've written alot of trip adviser reviews and never had a problem having them post. I also rely on reviews when I travel. It's pretty easy to weed out the people who slam a place because of a one-off bad experience which wasn't the hotel's fault (I also weed out the reviews from shiny-happy people who love everything...the truth is always somewhere in between). If you see a suspect review, report it. I did this once when people gave a great local restaurant 1 star because they went on Monday (the one day each week when it isn't open) without checking the hours first. They didn't even eat there, so how could they write a bad review? The review was promptly removed.

It's not my job to moderate TA's reviews. In your example, it should have never gotten posted. It's not incumbent upon the consumer to do the work for them. That really gets at why TA isn't reliable.

You're absolutely right and I have no interest in policing their reviews. But, if I do see one like the example I gave, I will report it as a goodwill gesture towards a good business. Several hotels do monitor their own TA reviews and can report fraudulent ones like a competitor posting untrue false reviews. However, this doesn't address the problem of businesses getting family and friends to post fraudulent positive reviews or businesses buying bulk positive reviews.

Still, TA is currently the most comprehensive source for hotel reviews and I think it is still mostly reliable. The trick for consumers is to actually read reviews and judge for themselves, rather than simply relying on the star ratings.

I have found TA fairly reliable and have never not had a review posted. To weed out a 'bad' property, I simply filter out the 1* and 2* reviews, look at those, and determine whether or not those reviews reflect a 'one of' or a prevailing condition.

Good deal for you, but disappointing that such practices exist.