Go Back  FlyerTalk Forums > Travel&Dining > Travel Tools
Reload this Page >

ExpertFlyer.com Help Desk Thread

Community
Wiki Posts
Search
Old Feb 14, 2015, 12:53 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]

This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.

--------------------

Searches currently not working:
  • Upgrades - AY, BA, EK, EY, IB, QR, VS
  • Awards - AY, BA, IB, EY, QR, VS

To search AA upgrades:
  • Use the Award & Upgrade tool
  • Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
  • To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.




Print Wikipost

ExpertFlyer.com Help Desk Thread

Thread Tools
 
Search this Thread
 
Old Jan 2, 2013, 9:27 pm
  #181  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by kcaluwae
Hi Expertflyer,

I just signed up for the 5-day free trial to see if I can get some advantage for my travel from your tool.

I have an upcoming trip to KUL for which I'm looking for tickets. Cheapest tickets I found are 804€ (428€ fare + taxes). fare bucket: Q
This is with AY.

So I had a look in expertflyer and I found some cheaper fare buckets: O,Z,R.
Fare starting at 336€ (if I remember well)
However one of this fare buckets is R and R is supposed to be full-fare economy with AY and the rate is cheaper. I'm a bit puzzled...
Hi kcaluwae, thanks for signing up for ExpertFlyer! To our knowledge R is not full fare economy. Looking at the class availability of a sample AY flight:

J4 C4 D4 I4 Y4 B4 H4 K4 M4 P4 T4 L4 V4 S4 Q4 Z4 R4 G4 W4 X4 E0

You'll see that R is pretty far down the list after Y, so it's not a full fare coach fare.
ExpertFlyer Voice is offline  
Old Jan 2, 2013, 9:28 pm
  #182  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by 2919scott
I've looked through the thread and couldn't find the answer to my question. Does EF allow an alert to be set up that shows when an F award seat (O fare bucket) opens up on a specific LH flight?
Thank you
Yes. Flight Alerts work for any supported award/upgrade class ExpertFlyer shows: http://www.expertflyer.com/sessionlessClassList.do as well as any regular fare class code.
ExpertFlyer Voice is offline  
Old Jan 6, 2013, 10:18 pm
  #183  
 
Join Date: Oct 2008
Location: SFO
Programs: UA 1K
Posts: 4,449
Phenomal product

I just wanted to say that EF is a phenomenal product. I was very reluctant to join, but finally did it. It's worth every penny. The amount of time saved is just massive. If you think of the hours of work that one saves with EF, $10/month is nothing, especially if you think of how much more money one makes than $10/hour (most FTers I assume). The only problem now is that UA doesn't release the R inventory very much, so my alerts don't have anything to alert me to!
SFflyer123 is offline  
Old Jan 6, 2013, 11:15 pm
  #184  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Originally Posted by hydrogen
Sorry for this very newbie question...

I was looking at fare information on EF and the system gives a list of fares. The price on these fares is often lower than what I get when I go directly on the operating carrier's website. Does this mean that the fares EF displays are bookable? If so, how do I book them, since the operating carrier's website does not show these fares. Would I have to call the airline directly?

Thanks!
There are two components that go into how much you'll pay for an airline ticket: fares and availability. You need both.

Airlines publish a lot of fares, all of which have certain requirements. Cheaper fares tend to have more requirements and restrictions than more expensive fares, including advance purchase requirements, Saturday night stay requirements, day of travel restrictions, that sort of thing. So just because you see a low fare published doesn't necessarily mean you qualify for it based on your travel plans.

Each fare has specific classes it will let you book into. Usually, this is determined by the first letter of the fare basis code. For example, TA14A0NA usually books you into T class. (There are exceptions where it gets a bit more complicated, but I won't muddy the waters with them just yet.)

Once you have determined which fares you are eligible for, you must search the flight's inventory to see if there is availability in that fare class. Airlines have a hierarchy. For example, Delta's fare class hierarchy is F P A for First Class and Y B M H Q K L U T E for Economy, in decreasing order. You'll see inventory displays like:

Code:
F8 P7 A5 Y5 B3 M3 H2 Q1 K0 L0 U0 T0 E0
In order for you to book a ticket, there must be (1) a fare you qualify for and (2) availability in the relevant fare class. So in this example, even if your itinerary qualified for the TA14A0NA fare, there is no T inventory. Delta is only willing to sell seats on this plane at a higher fare: Q and up.

Sometimes the opposite happens. There might be lots of inventory even in the lowly T and E fare classes like this:

Code:
F9 P9 A9 Y9 B9 M9 H9 Q9 K9 L9 U9 T9 E9
but with no T or E fares published. You wouldn't be able to book a ticket in T or E class, because you need both a fare that you qualify for as well as inventory to book into.

When you find a fare for which you meet the requirements, and you also find inventory in that fare class on your desired flight, then the price of that particular fare is what you will pay. It's important to note that the published fares are excusive of taxes and fees, so you will always end up with a higher all-in price than you see in a fare search on EF.

Last edited by javabytes; Jan 6, 2013 at 11:20 pm
javabytes is offline  
Old Jan 11, 2013, 10:49 am
  #185  
 
Join Date: Dec 2009
Programs: SPG 100 Plat, AA Plat, SWA, Avis Pref., Hertz GLD
Posts: 122
Need some help please:

I've used EF to find the following flight availability on AA:

AA 136
LAX 06/07/13 7:45 PM
LHR 06/08/13 2:15 PM

Availability:
First - MileSAAver Award Z 0
Business - MileSAAver Award U 4
Coach - MileSAAver Award T 0
However, when I go to the AA (or even BA) sites, I don't see that flight available in either Z, U, or T. Why would the flight not show up on the carrier's website if EF shows it as available?

thanks
index411 is offline  
Old Jan 11, 2013, 12:22 pm
  #186  
 
Join Date: Dec 2002
Location: LI, NY
Programs: AA PLT, AAdv since Day One
Posts: 2,682
Not sure when you did your searches as availability is dynamic but neither EF nor AA show any U availability on the date you indicate now.
inlanikai is offline  
Old Jan 11, 2013, 1:00 pm
  #187  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by index411
Need some help please:

I've used EF to find the following flight availability on AA:



However, when I go to the AA (or even BA) sites, I don't see that flight available in either Z, U, or T. Why would the flight not show up on the carrier's website if EF shows it as available?

thanks
A search for that flight show's 0's across the board:

Results from ExpertFlyer.com
Code:
Awards & Upgrades Search
Departing LAX on 06/07/13 12:00 AM for LHR
Flying AA   on booking class Z U T      


                                                                     Frequency                                                    
Flight        Stops  Depart             Arrive             Aircraft  Reliability     Class Description                      Code  Seats
0 Connections
AA 136        0      LAX                LHR                777       Daily           First - MileSAAver Award               Z     0
                     06/07/13 7:45 PM   06/08/13 2:15 PM             79% / 23m       Business - MileSAAver Award            U     0
                                                                                     Coach - MileSAAver Award               T     0
ExpertFlyer Voice is offline  
Old Jan 12, 2013, 9:49 am
  #188  
 
Join Date: Dec 2009
Posts: 8
I hope this is the right thread.
If I do a search for ord to msy on 2-9-13 I get some good fairs ($278 rt) with an effect date of 1/22/13 Expiration date of 3/19/13

does that mean a sale/low fair promo is going to start on the 22nd? currently ita/other sites have prices in the $450 rt range
chyamor is offline  
Old Jan 13, 2013, 3:55 am
  #189  
Marriott Contributor BadgeAccor Contributor Badge
 
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
Originally Posted by ExpertFlyer Voice
Hi kcaluwae, thanks for signing up for ExpertFlyer! To our knowledge R is not full fare economy. Looking at the class availability of a sample AY flight:

J4 C4 D4 I4 Y4 B4 H4 K4 M4 P4 T4 L4 V4 S4 Q4 Z4 R4 G4 W4 X4 E0

You'll see that R is pretty far down the list after Y, so it's not a full fare coach fare.
I found that information here: https://www.aa.com/i18n/AAdvantage/e...es/finnair.jsp

So it will give you 1,5 EQP. That seems like a good deal.
kcaluwae is offline  
Old Jan 13, 2013, 4:20 pm
  #190  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by chyamor
I hope this is the right thread.
If I do a search for ord to msy on 2-9-13 I get some good fairs ($278 rt) with an effect date of 1/22/13 Expiration date of 3/19/13

does that mean a sale/low fair promo is going to start on the 22nd? currently ita/other sites have prices in the $450 rt range
Please keep in mind that the Fare Information results exclude taxes and fees. Also there needs to be availability in that fare class on a given flight. javabytes gave a good explanation of this in post #98 above.
ExpertFlyer Voice is offline  
Old Jan 13, 2013, 4:21 pm
  #191  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by kcaluwae
I found that information here: https://www.aa.com/i18n/AAdvantage/e...es/finnair.jsp

So it will give you 1,5 EQP. That seems like a good deal.
It could be a misprint. The published fare and availability information indicates that it is not the case.
ExpertFlyer Voice is offline  
Old Jan 14, 2013, 6:52 am
  #192  
 
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Flight number validation

It could me that the flight number validation for numbers only shall be removed. Ie some AF flights from SIN to PAR are currently rescheduled under a new flight number AF257A. And 'A' is not accepted by EF, so unable to see seatmap as a result (actually it shows the seatmap for another flight, the genuine AF257).
Keter is offline  
Old Jan 14, 2013, 11:40 am
  #193  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by Keter
It could me that the flight number validation for numbers only shall be removed. Ie some AF flights from SIN to PAR are currently rescheduled under a new flight number AF257A. And 'A' is not accepted by EF, so unable to see seatmap as a result (actually it shows the seatmap for another flight, the genuine AF257).
Flight numbers only have numbers in them, not letters. The GDSs are built upon that assumption. When you try to add a letter into the flight number, it breaks the request:

2AF257/14FEB«
AF RESPONSE
‡DOAF257/14FEB

* 1A PLANNED FLIGHT INFO * AF 257 31 TH 14FEB
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
SIN 2315 TH PFJCDIZOWSA/MS 388 13:55
YBMUKHLQTEN/MS
RVXG/MS
CDG 0610 FR 13:55

COMMENTS-
1.SIN CDG - AIRCRAFT OWNER AIR FRANCE
2.SIN CDG - COCKPIT CREW AIR FRANCE
3.SIN CDG - CABIN CREW AIR FRANCE
4.SIN CDG - MEMBER OF SKYTEAM
5.SIN CDG - DEPARTS TERMINAL 1
6.SIN CDG - ARRIVES TERMINAL 2E
)>

2AF257A/14FEB«
UNABLE TO VALIDATE ENTRY - VERIFY AND RE-ENTER .

2AF1111/14FEB
«
AF RESPONSE
FLIGHT NOT OPERATIONAL
As you can see, the error message returned when including a letter in the flight number is much different then just simply putting in a non-operational flight number.

Same with Seat Maps:

4G*AF257F14MAYSINCDG«
AUTH-516 388
0 - SIN 1 - CDG
NO SMOKING-SINCDG
LAV
A E F L
1 * CLS CLS 1
2 * * * * 2
3 * * * * 3
A E F L
GAL GAL GAL GAL




AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN: . WING: W PAID : P LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS:H BASSINET:B LEGROOM:L UMNR:M REARFACE:@

4G*AF257AF14MAYSINCDG«
‡INVALID CITY CODE‡
As you can see if you try to put a letter in the flight number, it just doesn't work.
ExpertFlyer Voice is offline  
Old Jan 15, 2013, 6:52 pm
  #194  
 
Join Date: Aug 2008
Posts: 20
So reading through this thread, I shouldn't solely rely on EF's flight alerts to find my MileSaaver flights as it only checks a few times a day. Is there a way to find out when it checks, so I can check the 'other' times. Also, if I execute a saved query, are the results real time with the airlines or is it pulling on the data last checked by EF? If it is real time results, this will be a good tool for me to check for those 'other' times not checked by EF.

Also, is there a way of finding out how many award seats have been released in the past through EF or any other tool?

Thanks for any insight in advance.
dakam is offline  
Old Jan 15, 2013, 7:09 pm
  #195  
Left Expert Flyer 4/23
 
Join Date: Jan 2005
Posts: 2,741
Originally Posted by dakam
So reading through this thread, I shouldn't solely rely on EF's flight alerts to find my MileSaaver flights as it only checks a few times a day.
You are welcome to check manually whenever you want, however Flight Alerts have been working successfully to find award availability for ExpertFlyer users since 2006. The idea is that the alerts check around the clock so you can go on living your life with one less thing to worry about.
Is there a way to find out when it checks, so I can check the 'other' times.
There are no "set" times that alerts check. Not only does each alert have its own schedule but that schedule gets more frequent as the date of the flight gets closer.
Also, if I execute a saved query, are the results real time with the airlines or is it pulling on the data last checked by EF? If it is real time results, this will be a good tool for me to check for those 'other' times not checked by EF.
All results are retrieved in real time from the reservation systems when you request them.
Also, is there a way of finding out how many award seats have been released in the past through EF or any other tool?
No.
ExpertFlyer Voice is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.