Microsoft "Technical Support" Stinks
Feb 25, 2009 | 11:49 am
#16
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I don't know exactly what software was installed here, so I'm taking some guesses. Let's say that the Logitech bluetooth software was installed, and those are the drivers that were running the Bluetooth radio on the laptop. Then the Microsoft drivers wanted to install. Let's assume that they also want to be the drivers running the Bluetooth radio on the laptop. You can't have two sets of drivers controlling the same piece of hardware at the same time, so one has to go. That's one example of why an uninstall of some other software might be necessary.
Sorry, but you're not correct about this.
Feb 25, 2009 | 2:55 pm
#17
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Update
Microsoft Tech Support just left a message on my home phone number.
I called Saturday morning. Today is Wednesday. Five days for my "return call within 72 hours."
Incidentally, the Microsoft mouse is a nice piece of hardware -- small, solid, ergonomic, and smooth as silk to operate. Too bad I have to recommend that no one buy this product.
I called Saturday morning. Today is Wednesday. Five days for my "return call within 72 hours."
Incidentally, the Microsoft mouse is a nice piece of hardware -- small, solid, ergonomic, and smooth as silk to operate. Too bad I have to recommend that no one buy this product.
Feb 25, 2009 | 9:54 pm
#18
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PTravel - I think a lot of the conclusions you're arriving at are incorrect, at least based off the info you've provided here. But you're very much convinced that you know exactly what the problem was, and it would be a waste of time for both of us to pursue it any further.
I was trying to explain that these sorts of issues are far more complicated than you think, and that it wouldn't be all that unusual for a first line tech not to have the answer for a complex problem like this.
At no point in your posts above did I see you clearly state that you were trying to use the Bluetooth radio that is in your PC. I assumed, since you purchased a mouse that came with a Bluetooth radio, that you were attempting to use that radio. If you wanted to use that radio, you'd need a software stack that worked with it. I'm not 100% sure, but I doubt that the Toshiba stack would run on the Microsoft USB Bluetooth radio.
My statement that you can't have 2 Bluetooth stacks controlling the same piece of hardware at the same time is indeed true.
I was trying to explain that these sorts of issues are far more complicated than you think, and that it wouldn't be all that unusual for a first line tech not to have the answer for a complex problem like this.
At no point in your posts above did I see you clearly state that you were trying to use the Bluetooth radio that is in your PC. I assumed, since you purchased a mouse that came with a Bluetooth radio, that you were attempting to use that radio. If you wanted to use that radio, you'd need a software stack that worked with it. I'm not 100% sure, but I doubt that the Toshiba stack would run on the Microsoft USB Bluetooth radio.
My statement that you can't have 2 Bluetooth stacks controlling the same piece of hardware at the same time is indeed true.
Feb 25, 2009 | 10:40 pm
#19
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PTravel - I think a lot of the conclusions you're arriving at are incorrect, at least based off the info you've provided here. But you're very much convinced that you know exactly what the problem was, and it would be a waste of time for both of us to pursue it any further.
I was trying to explain that these sorts of issues are far more complicated than you think, and that it wouldn't be all that unusual for a first line tech not to have the answer for a complex problem like this.
I was trying to explain that these sorts of issues are far more complicated than you think, and that it wouldn't be all that unusual for a first line tech not to have the answer for a complex problem like this.
At no point in your posts above did I see you clearly state that you were trying to use the Bluetooth radio that is in your PC.
I assumed, since you purchased a mouse that came with a Bluetooth radio, that you were attempting to use that radio. If you wanted to use that radio, you'd need a software stack that worked with it. I'm not 100% sure, but I doubt that the Toshiba stack would run on the Microsoft USB Bluetooth radio.
My statement that you can't have 2 Bluetooth stacks controlling the same piece of hardware at the same time is indeed true.
Feb 26, 2009 | 4:05 pm
#22
Join Date: Oct 2008
Location: Port Moody, BC
Posts: 484
Damn, this thread reminds me of when I worked for Gravis tech support years ago and I'd get customers calling for help (re)installing the Windows gameport driver...I'd suggest that since it was a Windows driver they should contact Microsoft (mainly because MS had a toll-free support # and ours wasn't toll-free) and would be told that Microsoft had told the customer to call us.
Ah, good times on the helldesk...
Ah, good times on the helldesk...
Feb 26, 2009 | 5:23 pm
#25
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Feb 27, 2009 | 12:36 am
#28
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Feb 27, 2009 | 1:02 am
#29
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