Gorilla Mobile
Jul 30, 2007 | 7:20 am
#1
Original Poster
Join Date: Jan 2003
Location: houston
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Gorilla Mobile
Is anyone else using Gorilla Mobile? I have been a customer for several years and paid my annual fee ($5.95) in January.
All of a sudden my number does not work, when I call, it tells me it has been disabled because it has been "compromised".
When I login online it says "account closed".
The customer service number has been going directly to voicemail for the last few days.
Is this another victim of the cut-throat telephone business?
Is anyone using a similar service that is still working?
Thanks.
All of a sudden my number does not work, when I call, it tells me it has been disabled because it has been "compromised".
When I login online it says "account closed".
The customer service number has been going directly to voicemail for the last few days.
Is this another victim of the cut-throat telephone business?
Is anyone using a similar service that is still working?
Thanks.
Jul 30, 2007 | 7:41 am
#2
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
I too have subscribed for several years and used it as recently as yesterday without a problem. Perhaps it's some technical screwup (I'm not exactly an expert 
) so I suppose the next step would be for you to get in touch with them.
Good luck!
Cheers,
Fredd
I read belatedly in your thread that you've been trying to get in touch - maddening!
) so I suppose the next step would be for you to get in touch with them.Good luck!
Cheers,
Fredd
I read belatedly in your thread that you've been trying to get in touch - maddening!
Last edited by Fredd; Jul 30, 2007 at 7:42 am Reason: further information
Jul 30, 2007 | 8:20 am
#3
Join Date: Oct 1999
Location: BOS
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Posts: 3,966
I've happily used the service for years and just called the 212 access number and got the usual prompt and dial tone to make a call. Perhaps the issue was transient?
Jul 30, 2007 | 8:21 am
#4
Original Poster
Join Date: Jan 2003
Location: houston
Programs: UA Lifetime Platinum, 2MM since 1981, MAR Lifetime Plat, IHG Plat Amb. Global Entry
Posts: 561
OK now
Well, they finally answered this morning after many tries.
They say everything is fine there, no idea why I got the messages, but they fixed my account.
It is working now.
Thanks, Fredd and Jetsetter for your answers.
This thread can be closed.
They say everything is fine there, no idea why I got the messages, but they fixed my account.
It is working now.
Thanks, Fredd and Jetsetter for your answers.
This thread can be closed.
Jul 30, 2007 | 8:24 am
#5
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
Cheers,
Fredd
Mar 5, 2009 | 2:27 pm
#7
Join Date: Nov 2002
Location: SEA/YVR/BLI
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Posts: 9,583
Thanks for the heads-up as I haven't received an e-mail. Does anybody know about Startec that the Gorilla Mobile site is advertising?
Mar 5, 2009 | 2:44 pm
#8
Join Date: Nov 2002
Location: SEA/YVR/BLI
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Posts: 9,583
Info in this thread but I'll have to search around and we're just heading out of the country before long too.
Mar 5, 2009 | 9:29 pm
#9
A FlyerTalk Posting Legend
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The closure is news to me - but they are offering a link to Startec.com for international long distance from your cell phone.
Mar 7, 2009 | 10:52 pm
#10
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That's really unfortunate - gorilla provided really cheap reliable high quality international service from any phone (home, cell, whereever) - now I'm back to square one as I don't do skype or internet-based telecon.
Mar 8, 2009 | 6:26 pm
#11
Original Poster
Join Date: Jan 2003
Location: houston
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Posts: 561
I got the message from Gorilla mobile just as I was leaving the country the other day and reminding my wife of how to reach me.
So, I got online and opened a Skype-out account and that is working fine for me. Just had to reprogram the speed dial.
So, I got online and opened a Skype-out account and that is working fine for me. Just had to reprogram the speed dial.
Mar 9, 2009 | 8:42 am
#12
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
I just called Startec. There are two taxes, 9.5% and 11.9%, on calls, and a $2.50 minimum monthly charge.
The other outfit Gorilla Mobile touted doesn't seem to have a customer service number.
I'm still looking for alternatives for casual low-volume overseas callers such as us.
edited to add: I'm trying an outfit called Tel3 Advantage - all prepaid, no monthly or minimum charges. We'll see how it works.
The other outfit Gorilla Mobile touted doesn't seem to have a customer service number.
I'm still looking for alternatives for casual low-volume overseas callers such as us.
edited to add: I'm trying an outfit called Tel3 Advantage - all prepaid, no monthly or minimum charges. We'll see how it works.
Last edited by Fredd; Mar 9, 2009 at 9:07 am Reason: update
Mar 9, 2009 | 11:01 am
#13
Join Date: Aug 2005
Posts: 870
edited to add: I'm trying an outfit called Tel3 Advantage - all prepaid, no monthly or minimum charges. We'll see how it works.
Mar 9, 2009 | 11:10 am
#14
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS Titanium, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,583
I just signed up with the outfit and made a test call to Canada and it seemed to work fine. It's a prepaid plan. I signed up for the minimum $25 to try it out. I've already set my wireless address book so that it first rings the access number, then a pause, and then the foreign number, and it seems to work fine. I do get a slightly annoying voice saying "you have 1119 minutes left" or whatever but I can live with that.
YMMV. I can't recommend the company as I've just signed up but I'll post back if I have any problems.
Cheers,
Fredd
Mar 9, 2009 | 1:22 pm
#15
Join Date: Aug 2005
Posts: 870
YMMV. I can't recommend the company as I've just signed up but I'll post back if I have any problems.