Slingbox Remote Access Setup Challenges - Please Help
Mar 8, 2007 | 7:13 am
#16
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
That would not surprise me.
"Unless the public Internet can "see" port 5001 open then viewing Sling remotely won't work. Did you set up the router manually for port-forwarding or did you let the SlingBox do it? How did you set the Sling's network properties?"
I did set it manually - the auto bit did not work. I created a service for slingbox and opened port 5001 for TCP/UDP. I then went to the port forwarding and set up a rule for slingbox to allow it always and send it to the slingbox ip (192.168.1.237). I then set the slingbox to the same IP and port. This was verified by the sling tech support when they viewed my desktop.
"I'm a bit confused w/respect to what you're telling us regarding canyouseeme. First you say that canyouseeme is indicating you've got port 80 open (why?). Then you say it's blocked. Can you clarify that?"
I can not see 80 open or any other port for that matter when I run a port scan or try the ones people suggested (5001, 443, 80, 21). ATT guy told me 80 has to be open for internet traffic.
"Do you have keep-alives set up on the Netgear so that the PPPoE connection stays established? It won't matter if you've already got the connection up from your PCs...but it will once you get things working and you're trying to access the Sling remotely and the PPPoE connection times out."
I think, but I will check. Timeout is set to off
Thanks!
"Unless the public Internet can "see" port 5001 open then viewing Sling remotely won't work. Did you set up the router manually for port-forwarding or did you let the SlingBox do it? How did you set the Sling's network properties?"
I did set it manually - the auto bit did not work. I created a service for slingbox and opened port 5001 for TCP/UDP. I then went to the port forwarding and set up a rule for slingbox to allow it always and send it to the slingbox ip (192.168.1.237). I then set the slingbox to the same IP and port. This was verified by the sling tech support when they viewed my desktop.
"I'm a bit confused w/respect to what you're telling us regarding canyouseeme. First you say that canyouseeme is indicating you've got port 80 open (why?). Then you say it's blocked. Can you clarify that?"
I can not see 80 open or any other port for that matter when I run a port scan or try the ones people suggested (5001, 443, 80, 21). ATT guy told me 80 has to be open for internet traffic.
"Do you have keep-alives set up on the Netgear so that the PPPoE connection stays established? It won't matter if you've already got the connection up from your PCs...but it will once you get things working and you're trying to access the Sling remotely and the PPPoE connection times out."
I think, but I will check. Timeout is set to off
Thanks!
Mar 8, 2007 | 10:24 am
#18
Join Date: Aug 2006
Posts: 169
Let's quickly run through the basics here to make sure everyone's on the same page:
1. Check your router- write down the network you're using (i.e. the network addressing scheme you've got on your internal network). Check your DHCP options and find out what range of IPs are being assigned by DHCP. Check your port forwarding and make sure that you're forwarding 5001 to the IP address you're going to assign to the SlingBox using standard port forwarding, not port triggering. Are you doing port forwarding to any other PCs and/or do you have any other ports "open"? I've heard of Netgear routers having issues trying to forward ports to multiple computers.
2. Go into the SlingBox and check its network properties. Are you assigning it a valid (on your network) IP address that's NOT in the DHCP range? You should be. Make sure you've got the subnet mask entered correctly AND the default gateway (the internal IP address of your router).
If I'm not mistaken the 192.168.1.237 address you spoke of earlier (being assigned to your SlingBox) is also the IP address they assign to the Sling in their online manual pages. I'm assuming that since you can view the Sling within your home network you've got this right, but double check it. Make sure you've got the default gateway set on the Sling...without it set correctly you'll be able to view it locally but it won't know how to get out to the world at large. Does the SlingBox indicate that it's registering with SlingFinder correctly?
Just a thought here...does your Netgear have a DMZ?
1. Check your router- write down the network you're using (i.e. the network addressing scheme you've got on your internal network). Check your DHCP options and find out what range of IPs are being assigned by DHCP. Check your port forwarding and make sure that you're forwarding 5001 to the IP address you're going to assign to the SlingBox using standard port forwarding, not port triggering. Are you doing port forwarding to any other PCs and/or do you have any other ports "open"? I've heard of Netgear routers having issues trying to forward ports to multiple computers.
2. Go into the SlingBox and check its network properties. Are you assigning it a valid (on your network) IP address that's NOT in the DHCP range? You should be. Make sure you've got the subnet mask entered correctly AND the default gateway (the internal IP address of your router).
If I'm not mistaken the 192.168.1.237 address you spoke of earlier (being assigned to your SlingBox) is also the IP address they assign to the Sling in their online manual pages. I'm assuming that since you can view the Sling within your home network you've got this right, but double check it. Make sure you've got the default gateway set on the Sling...without it set correctly you'll be able to view it locally but it won't know how to get out to the world at large. Does the SlingBox indicate that it's registering with SlingFinder correctly?
Just a thought here...does your Netgear have a DMZ?
Mar 8, 2007 | 10:58 am
#19
Original Poster
Join Date: Apr 2002
Location: USA
Programs: UA Gold, AA Plat, HH Gold, SPG Plat, Hyatt Diamond, Hertz 5 Star PC
Posts: 211
Thanks so much for the help.
Netgear does have DMZ and I tried that without success. I also tried to hook up the sling and DSL through a switch that I have so that we could isolate the Netgear as the problem and it turns out the my switch is one that does not work with sling (D-link).
I do have port forwarding set up for my work VPN and that is working. It took a little while to get it up and running, but it works.
I am in the office today so I will try the other suggestions tonight when I get home and report back.
Thanks again!
Netgear does have DMZ and I tried that without success. I also tried to hook up the sling and DSL through a switch that I have so that we could isolate the Netgear as the problem and it turns out the my switch is one that does not work with sling (D-link).
I do have port forwarding set up for my work VPN and that is working. It took a little while to get it up and running, but it works.
I am in the office today so I will try the other suggestions tonight when I get home and report back.
Thanks again!
Mar 8, 2007 | 9:11 pm
#20
Original Poster
Join Date: Apr 2002
Location: USA
Programs: UA Gold, AA Plat, HH Gold, SPG Plat, Hyatt Diamond, Hertz 5 Star PC
Posts: 211
THAT IS IT!!!!!
So I turned off the other rules to get my VPN to work and low and behold the slingbox connected right away. This one goes down in the record books!
THANKS TO ALL.
And the Flyertalk people figured it out before the sling community!
Mar 8, 2007 | 10:49 pm
#21
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,174
Great, glad you got it going. Maybe, rolling the other ports to forward back in one at a time will be okay. I have about, oh, 6-10 forwarded to differant devices in the house, THREE slingboxes as well, so it shouldn't be a problem.