For Win XP Gurus: Driver Dilemma
Jun 1, 2005 | 6:53 am
#1
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For Win XP Gurus: Driver Dilemma
Here's the sad story so far:
I was trying to update a video driver for the ATI Mobility Radeon display adapted in my laptop. The new driver was obtained from the laptop manufacturer's site and is the correct driver (I verified this with ATI).
When attempting to install the driver, the installation process aborted with the message "Access is Denied". Unfortunately, the existing driver was corrupted, and all attempts to re-install the original driver or to "roll back" hve been unsuccessful (the XP restore point function is off).
I have all protection software (firewall, antivirus, spam blockers) off and disabled (after taking the system off-line, of course), all to no avail. ATI suggested a "tweaked" driver by an alternate organization (Omega) but I get the same install failure when trying to install the Omega variant.
The laptop is reverting to VGA and works fine, except that the scroll refresh is horribly slow, and worse, the DVD player won't work
Does anyone have any hints or suggestions, short of a scratch re-install
Thanks in advance for any help or suggestions offered.
I was trying to update a video driver for the ATI Mobility Radeon display adapted in my laptop. The new driver was obtained from the laptop manufacturer's site and is the correct driver (I verified this with ATI).
When attempting to install the driver, the installation process aborted with the message "Access is Denied". Unfortunately, the existing driver was corrupted, and all attempts to re-install the original driver or to "roll back" hve been unsuccessful (the XP restore point function is off).
I have all protection software (firewall, antivirus, spam blockers) off and disabled (after taking the system off-line, of course), all to no avail. ATI suggested a "tweaked" driver by an alternate organization (Omega) but I get the same install failure when trying to install the Omega variant.
The laptop is reverting to VGA and works fine, except that the scroll refresh is horribly slow, and worse, the DVD player won't work
Does anyone have any hints or suggestions, short of a scratch re-install
Thanks in advance for any help or suggestions offered.
Last edited by Non-NonRev; Jun 1, 2005 at 6:55 am Reason: Typos
Jun 1, 2005 | 6:59 am
#2
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Just a couple of wild guesses, as there's some needed info missing:
1. Are you logged in as the local administrator when you're trying to do the upgrade? This would be a good idea if you're not.
2. Do you have (check in add/remove programs) the ability to uninstall the current display driver and/or is there a utility at ATI's site that will do it? This may clean things up a bit.
3. Last resort: go into the registry, identify the proper keys, and change the permissions on them to "Everyone" gets "Full Control".
#2 may clean up any weird issues from partial install on the upgrade. #1 and #3 would deal with permissions issues on files, etc. that could be hanging you up.
1. Are you logged in as the local administrator when you're trying to do the upgrade? This would be a good idea if you're not.
2. Do you have (check in add/remove programs) the ability to uninstall the current display driver and/or is there a utility at ATI's site that will do it? This may clean things up a bit.
3. Last resort: go into the registry, identify the proper keys, and change the permissions on them to "Everyone" gets "Full Control".
#2 may clean up any weird issues from partial install on the upgrade. #1 and #3 would deal with permissions issues on files, etc. that could be hanging you up.
Jun 1, 2005 | 10:13 am
#4
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I'm no guru, but I also favour the approach of removing the old driver, rebooting, and then trying to install the new one. The safe mode approach suggested above might be needed if you have trouble blowing away the old driver.
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