Blackberry in Australia
#1
Original Poster
Join Date: May 1998
Programs: AAExecPlat MM, DL MM, HH Platinum
Posts: 509
Blackberry in Australia
Arrived from US into Sydney Thursday morning. Inside terminal, turn on
Blackberry 7210 and it picks up Telstra and I get all my incoming emails. Then flight continues on to Melbourne. Again, pick up new emails as soon as we land in Melbourne.
On the way into Melbourne, email quits working and only brings in in-coming once in the afternoon. Last night at 2am, I go to network and scan
aailable network, get Optus, register with it, and get incoming and out-going emails. Since then, nothing, regardless of whether it's Telstra, Optus, or Vodaphone. Have tried using gprs and gsm. Phone works. The blackbery has the send and receive signals, but no incoming or outgoing email. And the mlife works part of the time. Account is with ATT. Any ideas? Thanks
Blackberry 7210 and it picks up Telstra and I get all my incoming emails. Then flight continues on to Melbourne. Again, pick up new emails as soon as we land in Melbourne.
On the way into Melbourne, email quits working and only brings in in-coming once in the afternoon. Last night at 2am, I go to network and scan
aailable network, get Optus, register with it, and get incoming and out-going emails. Since then, nothing, regardless of whether it's Telstra, Optus, or Vodaphone. Have tried using gprs and gsm. Phone works. The blackbery has the send and receive signals, but no incoming or outgoing email. And the mlife works part of the time. Account is with ATT. Any ideas? Thanks
#2
FlyerTalk Evangelist




Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
This sounds more like an issue with ATT's roaming software.
The Mlife service uses ATT's roaming WAP GPRS access point, and email uses the Blackberry access point. I know ATT had some major GPRS outages in the past days so perhaps that is related. Major cities like Chicago have been without Blackberry service since wednesday night. Some say it has to do with the Cingular/ATT combination as they loaded new roaming software wednesday night to allow all ATT users to roam on Cingular.
Your only real option is to have try and have the service book resent to the device, perhaps something got corrupted in it.
All in all it just comes down to ATT's pretty poor performance at the moment.
The Mlife service uses ATT's roaming WAP GPRS access point, and email uses the Blackberry access point. I know ATT had some major GPRS outages in the past days so perhaps that is related. Major cities like Chicago have been without Blackberry service since wednesday night. Some say it has to do with the Cingular/ATT combination as they loaded new roaming software wednesday night to allow all ATT users to roam on Cingular.
Your only real option is to have try and have the service book resent to the device, perhaps something got corrupted in it.
All in all it just comes down to ATT's pretty poor performance at the moment.
#3




Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
Pull the battery, pull the SIM... repower WITHOUT the SIM, power off, re-insert SIM and battery. Does it resolve it at all?
Go to Options, Networks, Select "Register Now"
Go to Options, Networks, Select "Register Now"
#4

Join Date: Nov 2000
Location: Portland
Programs: UA 1K, AK Gold 75K, etc. etc.
Posts: 1,660
When I was in Australia about 1 1/2 months ago, my T-Mobile Blackberry would only get GPRS (i.e. email and messages) on Telstra. Often my phone would register on another network and I would have to force it to Telstra if I wanted email. It worked in Perth, Freemantle, Townsville, Brisbane and Sydney.
#5




Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
T-Mobile US Folks, when roaming "ALWAYS" do the following:
- Go to Options, Networks,
- Set "Scan Mode" to Manual
- Select "Scan for Networks" from the Click Menu if No network is found.
This will ensure the device will actually drop the roaming network if in a poor coverage area and NOT try to roam onto a non-GPRS roaming network. Another idea is to put the SIM into a phone that allows you to set preferred nets and edit the preferred net list. Still it may try to roam onto other nets each time it looses the roaming partner network.
NOTE: Going from the US (GSM1900) to a GSM900 or GSM1800 network sometimes requires the radio to switch from GSM1900 to GSM900/1800 scan mode. You can force it by, "Radio Off", Power Off, Battery out (or Alt + Right Shift + Del). When powered back on it will normally allow you to scan for a network in 2 mins. Side note; sometimes when scanning it may say "No Networks", keep trying. The scan mode on Blackberries isn't the best
When you go to your home network, then reset back to Auto:
- Go to Options, Networks,
- Set "Scan Mode" to Automatic
Any roaming questions, pass them my way....
- Go to Options, Networks,
- Set "Scan Mode" to Manual
- Select "Scan for Networks" from the Click Menu if No network is found.
This will ensure the device will actually drop the roaming network if in a poor coverage area and NOT try to roam onto a non-GPRS roaming network. Another idea is to put the SIM into a phone that allows you to set preferred nets and edit the preferred net list. Still it may try to roam onto other nets each time it looses the roaming partner network.
NOTE: Going from the US (GSM1900) to a GSM900 or GSM1800 network sometimes requires the radio to switch from GSM1900 to GSM900/1800 scan mode. You can force it by, "Radio Off", Power Off, Battery out (or Alt + Right Shift + Del). When powered back on it will normally allow you to scan for a network in 2 mins. Side note; sometimes when scanning it may say "No Networks", keep trying. The scan mode on Blackberries isn't the best

When you go to your home network, then reset back to Auto:
- Go to Options, Networks,
- Set "Scan Mode" to Automatic
Any roaming questions, pass them my way....
#6




Join Date: Jan 2000
Location: SoCal to the rest of the world...
Programs: AA 1MM EXP. UA 2MM Lifetime Plat
Posts: 6,742
BTW: We've had our first company user on a T-Mobile US Blackerry have it work with no issues in India and another user in Brazil... Roaming coverage is getting good!
For roaming countries see: http://www.t-mobile.com/internationa...geInternet.asp
For roaming countries see: http://www.t-mobile.com/internationa...geInternet.asp

