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tmo not allowing work at home :(

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tmo not allowing work at home :(

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Old May 21, 2021 | 6:57 pm
  #1  
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tmo not allowing work at home :(

Usually when I talk to tech support in the Philippines workers were working at home - today clearly they were not.
The agent said they had asked to work at home but were refused. Covid is high and vaccine sparse. So I wrote a letter to the CEO and would like info about how to start a change petition on line:
"I just became aware that some of your workers in the Philippines are NOT working from home. This is a medical, social and ethical disaster.
I have spoken to people involved with my tmobile cell and internet service over the last few months. Some were working from home but today the person I spoke to was not, nor are many of the other staff. This, despite their many requests to work from home.
I hope you will address this serious medical problem as covid is surging and vaccine is in short supply you NEED to keep people as isolated as possible.
Please pay URGENT attention to this and, I hope, remedy it asap!"
If anyone feels like writing as well please do. Those of us in the US have choices that a lot of people don't (the agent admitted to be afraid in need of a paycheck)
estnet is offline  
Old May 22, 2021 | 9:37 am
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Actually that may be due to a security requirement. TMO might have a data security issue where the computers accessing sensitive data must be in a secured environment, especially if it is outside their normal jurisdiction... Many customer facing corporations have this issue. Secured is both logically as well as physically (hence why most offshore help desks are in locked down buildings where there is a sealed off area specifically for them and their computers tend to be locked down). Those workers do not to have the ability to work from home. The best they can do in this situation is socially distance themselves and wash their hands and surfaces regularly.
Loren Pechtel and TGarza like this.
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Old May 22, 2021 | 3:49 pm
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They may have been vaccinated. No idea who has the contract for TMO’s call centres but I am aware of one US CX company that is going out of its way to help staff get vaccinated in some of the developing countries where it operates. I imagine the other major players will be taking similar steps.
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Old May 22, 2021 | 4:08 pm
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Originally Posted by Internaut
They may have been vaccinated. No idea who has the contract for TM
Os call centres but I am aware of one US CX company that is going out of its way to help staff get vaccinated in some of the developing countries where it operates. I imagine the other major players will be taking similar steps.
I don't know about the computer security issue but I do know that the previous people I had spoken there were working from home (eg I heard roosters and asked, etc)
No, sadly, they have NOT been vaccinated and I was told that vaccine is hard to get
What I don't know is why things seem to have changed so much in the last few weeks (altho my sample is quite small).
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Old May 22, 2021 | 6:58 pm
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Originally Posted by estnet
I don't know about the computer security issue but I do know that the previous people I had spoken there were working from home (eg I heard roosters and asked, etc)
No, sadly, they have NOT been vaccinated and I was told that vaccine is hard to get
What I don't know is why things seem to have changed so much in the last few weeks (altho my sample is quite small).
Vaccine there is hard to get and with the confusion going (Duturte taking an unapproved vaccine and general chaos that is there) very few people are getting vaccinated. My guess is that the B1617 (the variant that is spreading around in India right now) variant is what's causing the issue. Highly contagious and with so few vaccinated (2.5mil out of 100+ mil?) it's likely got a lot of people scared. I would not blame them.

With them having some large concentrations of people, I'm wondering if any of the larger employers have done any drives to get their employees and their families vaccinated... eg, the government parks a few trucks outside a data center and then the employees and (realistically) anyone in the area can go in and get at least the first shot.
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Old May 23, 2021 | 4:47 pm
  #6  
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Outside the mission of the Travel Tech board

The mission statement of this FT board is as follows:
Business travel includes cell phones, computers and more. Does that mean just digital cameras are allowed on regular travel? What works where, when and why not.
As the subject matter is only tangential, we'll retire it. If the OP would like it moved to Omni - PR, please PM me.
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