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Help, please travelpass problems

Help, please travelpass problems

Old Apr 26, 18, 9:22 am
  #1  
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Join Date: Jul 2008
Posts: 137
Help, please travelpass problems

I am in London and are trying to use it. I cannot seem to get an internet connection, just the signal that I am not online. I hate paying for this and having to use free WiFi in the stores. I have a disability and the point of paying was to have access to others if I need help, plus I can only use a paper map.
hinsopa is offline  
Old Apr 26, 18, 9:43 am
  #2  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 14,815
Call Verizon Global Support at +1 908-559-4899 from your phone.

From the UK, you can also call toll-free by dialing 00 800-50050099 from a landline phone.
TWA884 is offline  
Old Apr 26, 18, 9:57 am
  #3  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
Location: VNY | BUR | LAX
Programs: AAdvantage | MileagePlus
Posts: 14,815
I had a similar issue in Portugal in 2016. Voice and text messaging worked perfectly, but data was problematic. Several apps that I frequently use, including Gmail, did not work. Google Maps loaded, but did not provide directions and Uber only sporadically loaded the maps. Verizon Global Support representative blamed the problems on the local network operator. He instructed me to manually select another network, however, that did not work initially and he had to reset the network setting on his ends before the problem was solved.

Then, the next week, I had a similar issue in Paris. When connected to Bouygues, several apps including the directions in Google Maps didn't work and some displayed a "no internet connection" message. When I manually switched to Orange, everything worked just as it does at home.

Another option is to download maps in Google Maps for offline use or install an offline map app such as Galileo.
TWA884 is offline  
Old May 2, 18, 7:40 am
  #4  
 
Join Date: Aug 2004
Location: GRR
Programs: Delta Plat, HH Gold
Posts: 1,045
Throttling

Part of the problem may be that they throttle data daily. There's a long thread from many of us discontent about it (especially since they never mentioned it when we called!). Good luck!

Verizon Travelpass - $5/day or $10/day -use existing data/voice/plan in 140 countries
gretchendz is offline  
Old May 2, 18, 9:57 am
  #5  
 
Join Date: Aug 2006
Location: San Jose CA
Posts: 1,098
I've used it in London without problems. Have you tried turning your phone completely off, then back on? That's worked for me before. Also, make sure that data roaming is enabled on your phone.
boberonicus is offline  
Old May 7, 18, 8:51 pm
  #6  
 
Join Date: Jun 2011
Posts: 213
Looks like data roaming is OFF.
sillypainter is offline  

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