Verizon Travelpass - $5/day or $10/day -use existing data/voice/plan in 140 countries
Oct 18, 2017, 8:33 pm
#106
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,912
Roaming: foreign number mistakenly charged as +1
I have Verizon Travel Pass. The $10 daily (24-hour) charge includes all outgoing calls within that country and back to the U.S.
I was in Vienna and called my hotel using my iPhone and dialed +43 1 XXXXXXX. My phone said it lasted 1 minute and Verizon said 2 minutes, so it was a real call and not a misconnect.
Then I was billed $0.98 for a 2-minute call to 431-XXX-XXXX which is an Austin, Manitoba, Canada number.
When I called customer service to get refunded, I also requested a report be made to the appropriate department.
Anyone here on any U.S./Canada carrier who has experienced this kind of billing mistake?
I was in Vienna and called my hotel using my iPhone and dialed +43 1 XXXXXXX. My phone said it lasted 1 minute and Verizon said 2 minutes, so it was a real call and not a misconnect.
Then I was billed $0.98 for a 2-minute call to 431-XXX-XXXX which is an Austin, Manitoba, Canada number.
When I called customer service to get refunded, I also requested a report be made to the appropriate department.
Anyone here on any U.S./Canada carrier who has experienced this kind of billing mistake?
Oct 20, 2017, 1:35 pm
#107
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
I went to 2 Verizon stores to verify that calls made within the UK using the Verizon Travel Pass would be included in the $10/24 hour period. In both stores, I heard "Yes, they should."
Should? I told the customer service people that our domestic plan included unlimited calls within the US; the UK was not included. The agents said they know and that the $10 fee "should" include all calls made within UK.
If I can't get verification from Verizon employees, where do I get it?
Should? I told the customer service people that our domestic plan included unlimited calls within the US; the UK was not included. The agents said they know and that the $10 fee "should" include all calls made within UK.
If I can't get verification from Verizon employees, where do I get it?
Oct 21, 2017, 1:04 am
#108
Join Date: Jun 2017
Location: MidSouth
Programs: AA; Delta GM
Posts: 728
I have Verizon Travel Pass. The $10 daily (24-hour) charge includes all outgoing calls within that country and back to the U.S.
I was in Vienna and called my hotel using my iPhone and dialed +43 1 XXXXXXX. My phone said it lasted 1 minute and Verizon said 2 minutes, so it was a real call and not a misconnect.
Then I was billed $0.98 for a 2-minute call to 431-XXX-XXXX which is an Austin, Manitoba, Canada number.
When I called customer service to get refunded, I also requested a report be made to the appropriate department.
Anyone here on any U.S./Canada carrier who has experienced this kind of billing mistake?
I was in Vienna and called my hotel using my iPhone and dialed +43 1 XXXXXXX. My phone said it lasted 1 minute and Verizon said 2 minutes, so it was a real call and not a misconnect.
Then I was billed $0.98 for a 2-minute call to 431-XXX-XXXX which is an Austin, Manitoba, Canada number.
When I called customer service to get refunded, I also requested a report be made to the appropriate department.
Anyone here on any U.S./Canada carrier who has experienced this kind of billing mistake?
Nov 13, 2017, 2:51 pm
#109
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Travelpass is now available in Japan at $10/day.
Discovered this by accident yesterday after turning on roaming prior to swapping SIMs. Was expecting the taxi meter billing texts but was pleasantly surprised to get the Travelpass one instead.
Discovered this by accident yesterday after turning on roaming prior to swapping SIMs. Was expecting the taxi meter billing texts but was pleasantly surprised to get the Travelpass one instead.
Nov 26, 2017, 7:59 am
#110
Join Date: Mar 2009
Posts: 389
will this work while international? Would there be an additional cost from Verizon?
Nov 27, 2017, 1:50 pm
#111
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,746
Generally when Mrs. Lee and I travel together, we use Travelpass on one phone only, and then connect the other phone to it via hotspot if we need two devices for some reason. If we're separated for some reason, this just means the person not using Travelpass has to find wifi somewhere...or occasionally shell out $10 for that day in a pinch. Still, this strategy saves ~$100 per 2 week trip.
Nov 29, 2017, 10:37 pm
#112
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Is there any way to disable Travelpass on-line / without calling in to Verizon? (The option drop-down box on the international travel plans page doesn't allow for removing Travelpass - only adding it.)
Dec 1, 2017, 8:19 am
#113
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
You could disable roaming on your phone and that would prevent you from connecting. But honestly I'd leave travelpass on even if I didn't think I needed it. I'd rather pay $5/$10 because I accidentally connected than paying whatever the pay as you go fee would be, since it would probably be a whole lot more.
Dec 6, 2017, 8:56 pm
#114
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
You could disable roaming on your phone and that would prevent you from connecting. But honestly I'd leave travelpass on even if I didn't think I needed it. I'd rather pay $5/$10 because I accidentally connected than paying whatever the pay as you go fee would be, since it would probably be a whole lot more.
Dec 6, 2017, 9:21 pm
#115
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,727
For me the problem is SMS, not data. I already have a phone/SIM for some of the countries I visit, but even when I am primarily using a different phone/SIM, I still want to see texts sent to my Verizon phone without being charged $10/day (since that is far more than the payg roaming SMS will cost).
Dec 9, 2017, 1:32 pm
#116
FlyerTalk Evangelist
Join Date: Apr 2013
Posts: 26,290
For me the problem is SMS, not data. I already have a phone/SIM for some of the countries I visit, but even when I am primarily using a different phone/SIM, I still want to see texts sent to my Verizon phone without being charged $10/day (since that is far more than the payg roaming SMS will cost).
Dec 9, 2017, 8:30 pm
#117
Join Date: May 2006
Location: PMD
Programs: UA*G, NW, AA-G. WR-P, HH-G, IHG-S, ALL. TT-GE.
Posts: 2,912
They do. When roaming, pay as you go is $0.05 incoming and $0.50 outgoing. If you have Travel Pass, and in the included countries, you will be charged $10/$5 even if you block data roaming.
Dec 10, 2017, 8:32 am
#118
FlyerTalk Evangelist
Join Date: Apr 2013
Posts: 26,290
Dec 27, 2017, 10:20 pm
#119
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
The Verizon Message+ app works over WiFi. Simply disable roaming and send/receive your messages via WiFi.
I did contact Verizon customer service about the issue but got no further than form letter responses, so looks like I'll just have to keep calling in every time.