Sep 3, 2017, 5:37 am
Last edit by: Zorak
Which countries are supported?
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
Not listed, *did* have service
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
- Ukraine (Aug 2018) - no service, all providers listed as "forbidden". Post #660
- Alaska (Jul 2018) -- had voice service, but inconsistent/spotty data (try forcing Sprint)
- Peru (Sep 2016) post 341, 360
- Grand Cayman Island (Jan 2018) post 547
Not listed, *did* have service
Belize (Jan 2018) post 547Belize now appears on the "supported" international list
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
Google Fi: Anyone care to post their experience?
Mar 10, 2018, 11:17 am
#571
Join Date: Jan 2018
Programs: UA, LH, BA
Posts: 294
try entering any two points in South Korea... for example: ICN airport to anywhere downtown Seoul. it will tell you that no directions available for driving or walking... but apparently bus/transit directions work...
strangely, Google Maps navigation works in NORTH Korea.... for example... enter Pyongyang airport as the origin and the Swedish Embassy in North Korea as the destination... then navigation just works.
strangely, Google Maps navigation works in NORTH Korea.... for example... enter Pyongyang airport as the origin and the Swedish Embassy in North Korea as the destination... then navigation just works.
Mar 10, 2018, 11:21 am
#572
Moderator, Amtrak & Spirit Airlines
Join Date: Jan 2011
Location: EWR :rolleyes:
Programs: AC 50K, AS MVP, AA Plat Pro, DL Plat, UA Silver, IHG Spire, Marriott Titanium, Hertz PC
Posts: 9,627
I am having issues in Kenya. All the usual tricks with Signal Spy restarting my phone etc aren't working. Chatted with support and they gave me a 20 dollar credit no questions asked and have escalated my case. I can get a T-Mo signal here just no data.
Mar 11, 2018, 5:44 pm
#573
FlyerTalk Evangelist
Join Date: Jan 2009
Location: London & Sonoma CA
Programs: UA 1K, MM *G for life, BAEC Gold
Posts: 10,225
Mar 12, 2018, 6:29 pm
#574
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,901
Thank you.
Apr 3, 2018, 11:18 am
#575
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
Decent Fi signal in St. Bart’s, Tortola BVI, Samana Bay Dominican Rep, and Grand Turk. T Mo standard painfully slow in these same locations. But sending this on T Mo..
Last edited by boerne; Apr 3, 2018 at 11:19 am Reason: Spelling
Apr 3, 2018, 3:03 pm
#576
Join Date: May 2007
Posts: 189
Was in jamaica (mainly mobay, and one day in negril) last week, with a pixel2 XL. Only hsdpa, never got any LTE. The gf used a data-only sim in her iphone (I think a 6 or 7), only got 3g. Speed was pretty weak as a result. Not sure if they are blocking LTE from Fi, as my phone should receive the AWS / lte band 4 spectrum that flow/lime is using in their rollout.
Apr 4, 2018, 11:20 am
#577
Join Date: Feb 2005
Location: NYC
Programs: CO PLT, AA PLT, SPG Gold, Fairmont Premier, Avis First
Posts: 119
Apr 4, 2018, 4:29 pm
#578
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
Apr 10, 2018, 8:04 am
#580
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
The one thing about Fi is that I find the customer service to be spotty. I decided last Thursday to make an insurance claim on my Pixel 1 as I got sick of the bad battery life and my bluetooth cutting out whenever I put the phone in my left pants pocket. I called them on Thursday, informing them that I'd need the new device before 3pm on Saturday when I was planning to leave the USA for a trip abroad. They assured me that this was doable as the agent said he got permission for "expedited shipping". Well, it didn't ship until Friday afternoon and the tracking number they sent said it would be delivered on Monday. After multiple calls with Fi support, nobody I spoke with had the authority to call Fedex and change it to Saturday delivery even though they said it was not a problem to do so. By Saturday the phone still hadn't left Schaumburg, IL so I called fedex an hour before I was leaving for the airport to say "send it back to Google". Support staff are nice and all but nobody with any authority seems to be reachable. Seriously considering going back to Apple/TMo just because of the fact that I can walk into any Apple store in the world and get my phone repaired/replaced.
Additionally, I had a data-only sim that just stopped working. Nobody in tech support could help me to re-activate it so I had to order a new one.
Hoping they come up with some way for Fi to be supportable on iPhones so that I can go back to Apple for the hardware.
Additionally, I had a data-only sim that just stopped working. Nobody in tech support could help me to re-activate it so I had to order a new one.
Hoping they come up with some way for Fi to be supportable on iPhones so that I can go back to Apple for the hardware.
Apr 10, 2018, 10:30 am
#581
Suspended
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
I wouldn't expect Google to try to expand the Fi market that aggressively.
About the same as what they have been doing with Fiber.
Or the Pixels, which only address the lower-volume flagship phone segment of the market.
About the same as what they have been doing with Fiber.
Or the Pixels, which only address the lower-volume flagship phone segment of the market.
Apr 22, 2018, 10:06 am
#583
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
Apr 22, 2018, 11:07 am
#584
Join Date: Dec 2003
Location: NYC
Posts: 6,433
Apr 22, 2018, 11:08 am
#585
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
