Worldmate issue
Jan 15, 2013 | 6:45 pm
#1
Original Poster
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Worldmate issue
Anyone ever had this happen before?
I forwarded an itin as usual; the simplest of itins, a domestic DL round trip.
Went to WM to check on it and found it had:
1) Resurrected an old trip from Dec.
2) Extended the date of that trip to the middle of Feb.
3) Rolled into it all future outbound flights
4) Deleted all future inbounds as if they never existed
5) Deleted all hotels
Trips after the middle of Feb were unaffected.
What a PITA. I had to completely delete the past trip, including all the info contained within and then re-forward all my trips and edit them to my liking.
I forwarded an itin as usual; the simplest of itins, a domestic DL round trip.
Went to WM to check on it and found it had:
1) Resurrected an old trip from Dec.
2) Extended the date of that trip to the middle of Feb.
3) Rolled into it all future outbound flights
4) Deleted all future inbounds as if they never existed
5) Deleted all hotels
Trips after the middle of Feb were unaffected.
What a PITA. I had to completely delete the past trip, including all the info contained within and then re-forward all my trips and edit them to my liking.
Jan 16, 2013 | 3:06 am
#2
Join Date: Oct 2012
Posts: 3
Hi,
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
Feb 5, 2013 | 11:58 am
#3
Original Poster
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Hi,
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
Emailing now.
Feb 15, 2013 | 9:44 am
#4
Original Poster
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
This has happened again!!! 
Resurrected a completed trip from two weeks ago, rolled everything into it through March 6.
Adi, I emailed Ben. More than a week ago. I have received no response. Not cool.
Sorry, Worldmate. I guess you're not for me. I will be canceling my membership this weekend and going with one of your competitors where hopefully I will get better service.
Resurrected a completed trip from two weeks ago, rolled everything into it through March 6.
Adi, I emailed Ben. More than a week ago. I have received no response. Not cool.
Sorry, Worldmate. I guess you're not for me. I will be canceling my membership this weekend and going with one of your competitors where hopefully I will get better service.
Feb 16, 2013 | 9:26 am
#5
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: BA, AA, DL, KLM, UA
Posts: 37,489
Hi,
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
We're sorry for this inconvenience caused.
There are various factors which affect the logic behind trip creation.
Please email Ben, our head of Customer Care team directly at [email protected] so we can take a look and provide you with a fast a solution.
Adi
WorldMates Customer Care team
I thought you were just a "huge fan", but as it turns out, you actually work for them. People looking into these apps should pay attention to trickery like this
Also, openly mocking a competitor in public is usually a big nono.
Feb 16, 2013 | 10:31 am
#6
Original Poster
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Holy moly! I didn't even notice that, and just finished reading that thread. Very, very poor form - kind of like telling a paying customer to email technical support and getting no response. This only further solidifies my decision to drop WM like a hot potato.
Feb 18, 2013 | 1:42 pm
#7
Join Date: Apr 2003
Location: San Francisco
Programs: Four Seasons Aviara (owner), Starwood, Marriott, Hyatt, Hertz President's Circle, United MP 30+ yrs
Posts: 1,259
Oh wow: http://www.flyertalk.com/forum/19704371-post18.html
I thought you were just a "huge fan", but as it turns out, you actually work for them. People looking into these apps should pay attention to trickery like this
Also, openly mocking a competitor in public is usually a big nono.
I thought you were just a "huge fan", but as it turns out, you actually work for them. People looking into these apps should pay attention to trickery like this
Also, openly mocking a competitor in public is usually a big nono.
If not already the case, would suggest that FT user policy require disclosure of connections like this. Hard to police of course (except for users who make it obvious) but at least should be a policy.