ATT-International Data Usage-Need help!
Nov 27, 2011 | 7:46 am
#1
Original Poster
Join Date: Aug 2008
Posts: 144
ATT-International Data Usage-Need help!
I was in France and dutifully turned off #G and Cellular Data access-except for a 15 minute period during which I tried (unsuccessfully) to access my desktop using linkedin. No other "data" calls were made.
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
Nov 27, 2011 | 8:00 am
#2
Join Date: Dec 2004
Location: Merritt Island, FL
Programs: AA EXP 6MM, Marriott Lifetime Titanium
Posts: 451
I was in France and dutifully turned off #G and Cellular Data access-except for a 15 minute period during which I tried (unsuccessfully) to access my desktop using linkedin. No other "data" calls were made.
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
Nov 27, 2011 | 8:59 am
#3
Join Date: Apr 2008
Location: Chicago
Posts: 582
Did you reset your data usage on the phone right before you traveled or how do you know that the 4GB is correct? Like already said, that's a lot for just 15 mins of usage. Plus, it should have shown on your account online by now.
Nov 27, 2011 | 9:29 am
#5
A FlyerTalk Posting Legend
Join Date: Aug 2002
Location: NY Metro Area
Programs: AA 2MM Yay!, UA MM, Costco General Member
Posts: 50,847
I was in France and dutifully turned off #G and Cellular Data access-except for a 15 minute period during which I tried (unsuccessfully) to access my desktop using linkedin. No other "data" calls were made.
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
My Iphone showed that I sent 4.0GB and received 0 bytes for my entire seven day trip.
If I understand the pricing plan correctly I will be charged $20k or so!
I have a hard time believing that I could have sent 4 GB.
I contacted a service rep on my return (the next day) who could not find any unusual activity and said that no excess usage notification had been sent by AT&T.
Anybody have a similar experience?
How do I fight AT&T if it comes to that?
Nov 27, 2011 | 9:59 am
#9
A FlyerTalk Posting Legend
Join Date: Aug 2002
Location: NY Metro Area
Programs: AA 2MM Yay!, UA MM, Costco General Member
Posts: 50,847
Okay. I'm stumped. I don't even remember what a 2s is. But I doubt it had any built in cloud stuff turned on by default. The other potential inadvertent data use I know of is from location services. But I expect that would be mostly received data, not sent.
Nov 27, 2011 | 3:46 pm
#11
Join Date: Feb 2000
Location: Menlo Park, CA, USA
Programs: UA 1MM 0P, AA, DL, *wood, Lifetime FPC Plat., IHG, HHD
Posts: 7,176
If it is the iphone 1 (which is listed as 2) then you might just have a problem with the OS. The older os showed ALL DATA usage, including WIFI in the settings/usage area, whereas since I think 4.0 (now on 5.0.1) they only show cellular data usage in that area.
Dec 4, 2011 | 7:52 am
#13
Original Poster
Join Date: Aug 2008
Posts: 144
I guess you were right.
The bill (covering Oct. 24-Nov. 23) from AT&T has arrived and did not show any unusual charges.
The only remaining possibility is that the data charges (Nov. 21, Paris) were delayed and show up on the next cycle.
I have no idea if this is likely.
The bill (covering Oct. 24-Nov. 23) from AT&T has arrived and did not show any unusual charges.
The only remaining possibility is that the data charges (Nov. 21, Paris) were delayed and show up on the next cycle.
I have no idea if this is likely.
Dec 4, 2011 | 8:08 am
#15
Suspended
Join Date: Jan 2001
Location: ORD / DUB / LHR
Programs: UA 1K MM; BA Silver; Marriott Plat
Posts: 8,240
From a purely practical perspective this doesn't sound possible to me so you should be fine. Assuming a consistent 3G signal and an uplink speed of 1Mbps (that's being optimistic) it would take just over 9 hours of full utilization to send 4GB of data. It is categorically not possible in a 15min period.
You won't have to but your defense against AT&T if it ever happened would start with making a request for the logs showing the data sessions, servers accessed, etc.
You won't have to but your defense against AT&T if it ever happened would start with making a request for the logs showing the data sessions, servers accessed, etc.