Some airport bag cruncher has recently managed to crack my trusty Rimowa polycarbonate cabin trolley, which was checked luggage. So I'm going to try some Gorilla epoxy resin and aluminium tape to effect a repair. I'm not worried about how it'll look, just that it will fix the cracks...
Nowadays I try to use a cheaper Lufthansa cabin trolley from their 'Holiday Collection 2.0' range. About one-fifth of the cost of the absurdly overpriced Rimowa. Their prices seem MUCH higher now than when I bought my luggage... |
RIMOWA is all hype IMHO. Tumi's FXT fabric is actually great and so is Cordura from Dupont. Briggs uses nice ballistic nylon also.
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Originally Posted by Mellonc
(Post 31018193)
RIMOWA is all hype IMHO. Tumi's FXT fabric is actually great and so is Cordura from Dupont. Briggs uses nice ballistic nylon also.
|
I like and use Rimowa alu suitcases (2 wheels - these are gone the way of dinosaurs, unfortunately)
Over the many years they get banged up - they are easy to fix. The wheels never had issues. Nor have the locks. Some of the rivets fell out over the years - they were replaced without questions.The pullout handle played up on one of the bags - replaced with no questions The big advantage of alu over plastic is that it is easy to fix. Once the PC breaks, it’s game over.All in all, happy camper. |
I own both Tumi and RIMOWA-branded luggage.
I have used warranties from both companies, successfully. One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies. Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs). Just like with all equipment, it lasts as long as you take care of it. Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers. |
https://cimg6.ibsrv.net/gimg/www.fly...8a35c9ff4d.jpg
RIMOWA, In-house Repair Facilities https://cimg8.ibsrv.net/gimg/www.fly...9f73529b13.jpg RIMOWA, Shop stock parts for basic repairs |
Tumi makes you pay for shipping, even if you bring it to a retail store? |
Originally Posted by fishy21
(Post 31023090)
Tumi makes you pay for shipping, even if you bring it to a retail store? |
Originally Posted by hornillas1
(Post 31022273)
I own both Tumi and RIMOWA-branded luggage.
I have used warranties from both companies, successfully. One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies. Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs). Just like with all equipment, it lasts as long as you take care of it. Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers. I've been impressed by the quick, in-store service by Rimowa in Australia when a lock in my Salsa needed to be replaced. Tumi charging for shipping from retail stores for repairs seems a bit cheap given the purchase price. |
Well, I applied a liberal amount of epoxy resin to the cracks and on first sight it seems to have done the trick. The cracked portions no longer move relative to each other.
Not the prettiest of repairs as there are some glue runs - but if it survives my trip next week it'll suit me fine. If not, then I won't be replacing the suitcase with another Rimowa, now that their prices are so high. They also seem to have stopped making 2-wheeled cabin trolleys, which is a shame. |
Originally Posted by hornillas1
(Post 31022273)
I own both Tumi and RIMOWA-branded luggage.
I have used warranties from both companies, successfully. One advantage, that I do appreciate about RIMOWA, is that many basic-level repairs can be made in-house, as their flagship stores carry plenty of inventory on bench stock parts, required to maintain and repair RIMOWA trollies. Compared to Tumi, this feature requires bags to be shipped, where maintenance is done at their repair facility in Georgia (for US repairs). This adds to the amount of days required for a maintenance request to be completed (plus paying for shipping costs). Just like with all equipment, it lasts as long as you take care of it. Again, a product's "lifetime" is not the same as a person. Products are not intended to last forever. Hence, a company could not be profitable if you never bought their product again. After-sales service is never a company's primary source of revenue. Especially not for luxury retailers. but I must admit the old stickers on Rimowa trunks are kinda cool. I like it so much I may buy one for Mrs. MellonC who values beauty over function. |
Originally Posted by fishy21
(Post 31023090)
Tumi makes you pay for shipping, even if you bring it to a retail store? |
Originally Posted by Coathanger
(Post 31026933)
I've been impressed by the quick, in-store service by Rimowa in Australia when a lock in my Salsa needed to be replaced.
I suppose that it'd be nice if Tumi could cover return shipping for repairs, but my main concern is getting stuck with damaged luggage while traveling. Being able to quickly stop in any Rimowa store for repairs was an attractive aspect of the brand. |
Originally Posted by gengar
(Post 31037919)
This may not be the case post-LVMH, as mentioned in post 10 in the https://www.flyertalk.com/forum/trav...backwards.html thread.
I suppose that it'd be nice if Tumi could cover return shipping for repairs, but my main concern is getting stuck with damaged luggage while traveling. Being able to quickly stop in any Rimowa store for repairs was an attractive aspect of the brand. Here's hoping my IATA Salsa holds it together for a while yet. Otherwise I might go with an outlandish choice like: |
The damage you have described is a claim that should be filed with the airline before leaving the airport, it is not a manufacturing defect.
Failure to file a claim with the airline, is the responsibility of the owner, not the company that created the bag. Polycarbonate shells are susceptible to damage, like every other polycarbonate shell, regardless of brand. |
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