100,000 peso hold!!!
Mar 16, 2009, 1:44 pm
#1
Original Poster
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
100,000 peso hold!!!
I booked a car with Dollar for GDL. Thrifty is the handling agent in GDL. Apparently, Dollar and Thrifty are owned by the same holding company and the GDL location is a franchise, owned and operated locally.
As you all know, US insurance with CC does not cover Mexico, so you have to buy the basic liability insurance which runs about $11 per day.
Well, the manager Alejandro Covarrubias, in addition to being a completely arrogant SOB decided that since I refused to buy the full coverage from him (where he makes commission) that he would charge me 100,000 pesos or $7,000 during the week of rental. The rental amount was $85 for the week. I refused to let him put that much on my card, as the policy clearly states 10% of the car value not 100%.
He stated that since he has been doing this for 15 years he knows the policies and unless I agree to the 100,000 peso charge, no car.
I went next door to Alamo and got a car there. Luckily Alamo came to the rescue and was willing to almost match the Dollar/Thrifty rate, but I was out $100 and 1.5 hours.
Do not rent from Thrifty in Mexico or at least GDL unless you are willing to buy full insurance coverage.
Stay clear of Thrifty. Other companies do not treat you this way.
As you all know, US insurance with CC does not cover Mexico, so you have to buy the basic liability insurance which runs about $11 per day.
Well, the manager Alejandro Covarrubias, in addition to being a completely arrogant SOB decided that since I refused to buy the full coverage from him (where he makes commission) that he would charge me 100,000 pesos or $7,000 during the week of rental. The rental amount was $85 for the week. I refused to let him put that much on my card, as the policy clearly states 10% of the car value not 100%.
He stated that since he has been doing this for 15 years he knows the policies and unless I agree to the 100,000 peso charge, no car.
I went next door to Alamo and got a car there. Luckily Alamo came to the rescue and was willing to almost match the Dollar/Thrifty rate, but I was out $100 and 1.5 hours.
Do not rent from Thrifty in Mexico or at least GDL unless you are willing to buy full insurance coverage.
Stay clear of Thrifty. Other companies do not treat you this way.
Last edited by Deltahater; Mar 16, 2009 at 2:03 pm Reason: ownership info
Mar 17, 2009, 10:41 am
#2
Join Date: Apr 2007
Location: Tallinn / Isle of Man
Programs: Finnair Platinum; Intercontinental Ambassador
Posts: 578
Hey Delta,
Just the same issue I had a few months ago.
http://www.flyertalk.com/forum/thrif...sit-issue.html
Just the same issue I had a few months ago.
http://www.flyertalk.com/forum/thrif...sit-issue.html
May 5, 2009, 4:46 pm
#3
Original Poster
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
Hey Delta,
Just the same issue I had a few months ago.
http://www.flyertalk.com/forum/thrif...sit-issue.html
Just the same issue I had a few months ago.
http://www.flyertalk.com/forum/thrif...sit-issue.html
What did you do about it? Avis (who owns Thrifty or is owned by the same holding company) refuses to address the issue. I have a case number, an customer service rep, Gabriela, who could actually have been trained by Aeroflot or Mexicana (not sure which one is worse) who is never available to discuss the issue in person.
I'll stay on them and if need be take them to Small claims court.