Thrifty Munich airport

 
Old Oct 29, 10, 5:29 am
  #1  
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Join Date: Oct 2010
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Thrifty Munich airport

I made five phone calls to the Thrifty international phone line reservation from home in the US beforehand to make a rental car reservation and when I made my reservation I stated that my credit card would serve for insurance and I would decline the rental insurance, and none of the agents
mentioned any problem with this. In addition I arranged to get a 10% discount using my American Express card.

Arriving at the Thrifty counter in Munich airport Terminal 2, I was told that because the Munich airport location had had numerous problems with credit card companies refusing to pay insurance claims, that the Munich airport location's policy was to require written proof from the credit card company that that rental car would be covered. In addition I was told that under no circumstances could American Express be used for this, only MasterCard or Visa. As the Munich airport has no free Internet, I had to sign up for a one-hour paid service for $11.15 (8) and downloaded both the MasterCard and Visa documents online, to show that both of my credit cards covered rental cars.
When I showed this to agent, she said I had misunderstood, and that I would require written proof SPECIFICALLY for THIS rental reservation. As an alternative, the Thrifty insurance was 250, doubling the price of my rental. When I asked for a cheaper rate, I was told I could pay 150, but I would be charged a 1200 deductible against my credit card in case of an accident.

At this point I gave up and went to one of the other rental car companies in the terminal and quickly obtained a rental car with none of the runaround about insurance.

If the Thrifty international reservation line had let me know during my 5 calls before the reservation while in the US that I would have to have written proof specifically covering this reservation, I have no doubt that I could have obtained this ahead of time.
Also, if Thrifty has a special arrangement favoring American Express cards, why did the Munich site say that even with written proof of a specific coverage that American Express cards could not be used for insurance?
aga1_ is offline  
Old Jan 27, 11, 3:46 pm
  #2  
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Join Date: Jan 2006
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I am actually shopping for a rental in MUC in March, and Thrifty so far comes out the cheapest, at 108 for 2 days. Has anyone else had this experience with this location? I'm half wondering now whether I should go with the next cheapest option I found, Alamo, at 123 for a similar size car...
Pseudo Nim is offline  
Old Jan 28, 11, 11:29 am
  #3  
 
Join Date: Mar 2007
Posts: 18
Thrifty, Munich no thank you!

You are asking for trouble renting Thrifty (It's actually an agent for several cars) and not taking the insurance.

I got fed up with High prices from Hertz/Avis and rented them, many months later I got a letter from them claiming damage of over 800, which I can honestly tell you I did not do, thankfully AMEX settled with Thrifty.

I think as soon as they see that you don't take insurance a large Munich spotlight is trained on you.

Search for my story under my username to see.

Save money and rent from Hertz/Avis/Sixt, however check the car out before the rental like you were buying it!

You have been warned :0)
andyl999 is offline  
Old Jan 28, 11, 12:39 pm
  #4  
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Thanks for this. Funny - this is the second time in the last 2 months I hear horror stories of Thrifty (the previous one being in the Caribbean). Avis it is, then!
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