Long waiting time for upgrade tickets
Sep 13, 2022, 3:46 am
#16
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,201
I got the infamous "ticket booked by CC not charged" story.
Booked a Q class last July, upgraded to J with my GUP1 with a second fee. Second fee wasn't apparently charged and upgrade wasn't ticketed, despite electronic ticket showing CONFIRMED / J on the segments I had upgraded.
I received a reconciliation email today to pay. Trying to battle with the call center to understand what happened, but now, I'm scared with seat availability...
Booked a Q class last July, upgraded to J with my GUP1 with a second fee. Second fee wasn't apparently charged and upgrade wasn't ticketed, despite electronic ticket showing CONFIRMED / J on the segments I had upgraded.
I received a reconciliation email today to pay. Trying to battle with the call center to understand what happened, but now, I'm scared with seat availability...
Please report back how this goes, good luck.
Sep 13, 2022, 3:54 am
#17
Join Date: Mar 2018
Location: Bangkok
Programs: TG ROP Gold, SQ KF Gold, Marriott Ambassador Elite, Accor ALL Plat., Shangri-La Jade, GHA Plat.
Posts: 127
Just paid the fee. Waiting not for Chiang Mai ticketing office to reticket the whole thing. Make sure you get a receipt for all of them. Email subject should be « Your Electronic Ticket-EMD Receipt »
FYI, fare code for a Q to J upgrade on a CDG-BKK-HKT round trip using GUP1 is as follows. Amount is 11685 THB. Not sure why it’s so high.
PAYMENT DETAILS
Fare Calculation: PAR TG BKK TG HKT TG BKK TG PAR000.00NUC000.00END ROE1.000000 * REISS GUP <your ROP number>-GUP1xxxxxxx-CDGBKKHKT VV GUP FEE BY OA TAX Q FRM BKKHF 13SEP22
FYI, fare code for a Q to J upgrade on a CDG-BKK-HKT round trip using GUP1 is as follows. Amount is 11685 THB. Not sure why it’s so high.
PAYMENT DETAILS
Fare Calculation: PAR TG BKK TG HKT TG BKK TG PAR000.00NUC000.00END ROE1.000000 * REISS GUP <your ROP number>-GUP1xxxxxxx-CDGBKKHKT VV GUP FEE BY OA TAX Q FRM BKKHF 13SEP22
Sep 13, 2022, 2:53 pm
#18
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,201
Just paid the fee. Waiting not for Chiang Mai ticketing office to reticket the whole thing. Make sure you get a receipt for all of them. Email subject should be « Your Electronic Ticket-EMD Receipt »
FYI, fare code for a Q to J upgrade on a CDG-BKK-HKT round trip using GUP1 is as follows. Amount is 11685 THB. Not sure why it’s so high.
PAYMENT DETAILS
Fare Calculation: PAR TG BKK TG HKT TG BKK TG PAR000.00NUC000.00END ROE1.000000 * REISS GUP <your ROP number>-GUP1xxxxxxx-CDGBKKHKT VV GUP FEE BY OA TAX Q FRM BKKHF 13SEP22
FYI, fare code for a Q to J upgrade on a CDG-BKK-HKT round trip using GUP1 is as follows. Amount is 11685 THB. Not sure why it’s so high.
PAYMENT DETAILS
Fare Calculation: PAR TG BKK TG HKT TG BKK TG PAR000.00NUC000.00END ROE1.000000 * REISS GUP <your ROP number>-GUP1xxxxxxx-CDGBKKHKT VV GUP FEE BY OA TAX Q FRM BKKHF 13SEP22
FareCalculation:I-AKLTGBKK548.15TG
AKL548.15NUC1096.30ENDROE1.587140*REISSORIGINTK1
217-??????????CDUEEXCHFM217-??????????E1-2.
2ND REISSINVOLREISSFRRRTEDUEORIGFLTAKLBKKAKL
CNLDNNOMOREFLTOPSNEXTENDTKTVLDTYREF
BKKDS3GUP1002030905-BY-ARD-SMART-APP-
Fare: NZD 1688.00
Formofpayment:
Endorsements:INVOLNONENDORSE/CANCELLATION/
CHANGEFEEAPPLIED/RFNDNOTLATERTHAN90
DAYSAFTERTKTEXPIRY
AKL548.15NUC1096.30ENDROE1.587140*REISSORIGINTK1
217-??????????CDUEEXCHFM217-??????????E1-2.
2ND REISSINVOLREISSFRRRTEDUEORIGFLTAKLBKKAKL
CNLDNNOMOREFLTOPSNEXTENDTKTVLDTYREF
BKKDS3GUP1002030905-BY-ARD-SMART-APP-
Fare: NZD 1688.00
Formofpayment:
Endorsements:INVOLNONENDORSE/CANCELLATION/
CHANGEFEEAPPLIED/RFNDNOTLATERTHAN90
DAYSAFTERTKTEXPIRY
Farecalculation:I-AKLTGBKK548.15TG
AKL548.15NUC1096.30ENDROE1.587140*REISSORIGINTK1
217-??????????CDUEEXCHFM217-??????????E1-4.2ND
REISSINVOLREISSFRDOWNGRADESCTRAKLMELSYDAKL
TOECODUEPAXUSEGUP-BY-ARD-SMART-APP-
Fare:
NZD 1688.00
Formofpayment:
Endorsements:INVOLNONENDORSE/CANCELLATION/
CHANGEFEEAPPLIED/RFNDNOTLATERTHAN90
DAYSAFTERTKTEXPIRY
AKL548.15NUC1096.30ENDROE1.587140*REISSORIGINTK1
217-??????????CDUEEXCHFM217-??????????E1-4.2ND
REISSINVOLREISSFRDOWNGRADESCTRAKLMELSYDAKL
TOECODUEPAXUSEGUP-BY-ARD-SMART-APP-
Fare:
NZD 1688.00
Formofpayment:
Endorsements:INVOLNONENDORSE/CANCELLATION/
CHANGEFEEAPPLIED/RFNDNOTLATERTHAN90
DAYSAFTERTKTEXPIRY
Taxes:
NZD PD 20.11F1
NZD PD 17.49KK
NZD PD 17.49KK
NZD PD 16.32IA
NZD PD 1.90E7
NZD PD 1.90E7
NZD PD 0.80G8
NZD PD 0.80G8
NZD PD 36.30TS
NZD PD 20.11F1
NZD PD 17.49KK
NZD PD 17.49KK
NZD PD 16.32IA
NZD PD 1.90E7
NZD PD 1.90E7
NZD PD 0.80G8
NZD PD 0.80G8
NZD PD 36.30TS