Such a weird email I just received from TCC...
Apr 16, 2021, 10:15 pm
#1
Original Poster
Join Date: Mar 2018
Location: Bangkok
Programs: TG ROP Gold, SQ KF Gold, Marriott Ambassador Elite, Accor ALL Plat., Shangri-La Jade, GHA Plat.
Posts: 127
Such a weird email I just received from TCC...
Sounds like a mildly disgruntled employee. What’s so weird is that the email is full of typos. I remember I exchanged with that same person at TCC in the last 2 years, with PNR and personal information, which confirmed this is not a scam/phishing. Why would Thai accept such substandard professionalism is beyond me.
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Spoiler
Apr 16, 2021, 11:57 pm
#2
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,702
Sounds like a mildly disgruntled employee. What’s so weird is that the email is full of typos. I remember I exchanged with that same person at TCC in the last 2 years, with PNR and personal information, which confirmed this is not a scam/phishing. Why would Thai accept such substandard professionalism is beyond me.
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I agree with you that it is very poorly written and not something that should be representing a company of international standards. However, not sure I see it as a disgruntled employee (could be the case, but I would not say it stands out), but perhaps rather someone who remembers having dealt with you several times before and thus letting you know he/she is leaving?
Apr 17, 2021, 1:05 am
#3
Original Poster
Join Date: Mar 2018
Location: Bangkok
Programs: TG ROP Gold, SQ KF Gold, Marriott Ambassador Elite, Accor ALL Plat., Shangri-La Jade, GHA Plat.
Posts: 127
Haha! Yes I thought the same when writing the acronym
You’re probably right. It’s just baffling to see it written that way, and with the company masthead.
You’re probably right. It’s just baffling to see it written that way, and with the company masthead.
Apr 17, 2021, 3:27 am
#4
Join Date: Aug 2005
Location: BKK
Programs: Mucci Chevalier de la Brosse a Cheveux Dore, SK *GfL, BA Gold, WY G, HH DIA, IC Plat Amb., Hertz PC
Posts: 3,702
Yes it is indeed quite baffling as an official communication, but I think I would maintain the positive impression that it was written out of genuine kindness
Apr 17, 2021, 11:03 pm
#5
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,328
I also got two identical mails (with same sender info as above) from the same person, Ssirada Na Tharua, who claims she worked 36 years for TG and have to leave now. and also claims to have taken care of my reservation changes in the past.
I can not remember this name; she certainly was not among the persons at the Platinum hotline I dealt with...
I can not remember this name; she certainly was not among the persons at the Platinum hotline I dealt with...
Apr 17, 2021, 11:38 pm
#6
Original Poster
Join Date: Mar 2018
Location: Bangkok
Programs: TG ROP Gold, SQ KF Gold, Marriott Ambassador Elite, Accor ALL Plat., Shangri-La Jade, GHA Plat.
Posts: 127
She was apparently in charge of all tickets extension. I received an email from her in 2020 when the tickets were extended from 2020 to 2021. Now a further extension from 2021 to 2022 has been granted but she has been shown the door... Very odd communication. First time I've been experiencing this.