Help with luggage tracking BKK / PEK
Dec 2, 2017, 9:38 am
#1
Original Poster
Join Date: Apr 2004
Location: FRA
Programs: LH SEN
Posts: 732
Help with luggage tracking BKK / PEK
Hi - I flew UA/TG from ORD - xSFO - xPEK - BKK, arriving on TG615 on Friday.
My however bag did not make it.
According to UA the bag was “handed over” to TG in PEK. I opened a case file in BKK with TG. UA washes their hands of the matter, points at TG as last carrier, which I understand.
However TG in BKK has no Knowledge of the bag, and there have been 4 flights from PEK - BKK since my arrival. They claim to have tried to call PEK station (as suggested by UA) but that has not caused my bag to appear.
Does anyone one here have a contact (or idea) at TG that could help me? Happily by PM if preferred.
Biggest problem is that I’m off to TPE Sunday night for meetings all week and then on to FRA.....so time is critical....
thanks!!
My however bag did not make it.
According to UA the bag was “handed over” to TG in PEK. I opened a case file in BKK with TG. UA washes their hands of the matter, points at TG as last carrier, which I understand.
However TG in BKK has no Knowledge of the bag, and there have been 4 flights from PEK - BKK since my arrival. They claim to have tried to call PEK station (as suggested by UA) but that has not caused my bag to appear.
Does anyone one here have a contact (or idea) at TG that could help me? Happily by PM if preferred.
Biggest problem is that I’m off to TPE Sunday night for meetings all week and then on to FRA.....so time is critical....
thanks!!
Last edited by FS_FRA; Dec 2, 2017 at 9:39 am Reason: Spelling
Dec 2, 2017, 3:59 pm
#2
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,406
Hi - I flew UA/TG from ORD - xSFO - xPEK - BKK, arriving on TG615 on Friday.
My however bag did not make it.
According to UA the bag was “handed over” to TG in PEK. I opened a case file in BKK with TG. UA washes their hands of the matter, points at TG as last carrier, which I understand.
However TG in BKK has no Knowledge of the bag, and there have been 4 flights from PEK - BKK since my arrival. They claim to have tried to call PEK station (as suggested by UA) but that has not caused my bag to appear.
Does anyone one here have a contact (or idea) at TG that could help me? Happily by PM if preferred.
Biggest problem is that I’m off to TPE Sunday night for meetings all week and then on to FRA.....so time is critical....
thanks!!
My however bag did not make it.
According to UA the bag was “handed over” to TG in PEK. I opened a case file in BKK with TG. UA washes their hands of the matter, points at TG as last carrier, which I understand.
However TG in BKK has no Knowledge of the bag, and there have been 4 flights from PEK - BKK since my arrival. They claim to have tried to call PEK station (as suggested by UA) but that has not caused my bag to appear.
Does anyone one here have a contact (or idea) at TG that could help me? Happily by PM if preferred.
Biggest problem is that I’m off to TPE Sunday night for meetings all week and then on to FRA.....so time is critical....
thanks!!
You will have a delayed/lost luggage report. You'll have to sit tight till they find it. They will however forward it on even if you are in TPE. You should check with TG to see your daily allowance for purchasing essential items, plus your travel insurance.
Dec 2, 2017, 11:37 pm
#3
Join Date: Sep 2000
Location: Stuck on this planet - mainly in STR and LAX
Posts: 5,019
UA is correct... the last carrier is responsible for tracking your bag.
You will have a delayed/lost luggage report. You'll have to sit tight till they find it. They will however forward it on even if you are in TPE. You should check with TG to see your daily allowance for purchasing essential items, plus your travel insurance.
You will have a delayed/lost luggage report. You'll have to sit tight till they find it. They will however forward it on even if you are in TPE. You should check with TG to see your daily allowance for purchasing essential items, plus your travel insurance.
Make sure to update the information with your next address (you don't want the bag in your hotel in BKK after you have left). Just buy an reasonable amount of cloth, cosmetics etc and have it reimbursed. Otherwise just relax (easier said than done).
Dec 17, 2017, 4:16 pm
#7
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
I have posted about lost luggage. but does anyone know how to claim for reimbursement from TG for the items to be reimbursed due to the delay? I looked on the TG website and cannot find a claim for anywhere, or how to claim. Thank you
Dec 18, 2017, 1:21 am
#8
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Location: AU
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Contact TG's Sydney office - either phone or email. They'll help you out.
Dec 18, 2017, 2:36 am
#9
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
did you contact lost luggage Counter at Swampy Airport? They provide you with contacts how to proceed
Dec 18, 2017, 8:00 am
#10
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Location: Denmark
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The final destination was SYD; not BKK - TG at BKK can do nothing for the OP's son (who is in Sydney now). The lad needs to contact TG Sydney to inquire about the bag and how to get reimbursed for essential clothes purchased until the bag arrives.
Dec 18, 2017, 9:42 am
#11
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,331
It is advisable to ALWAYS contact lost luggage center at final destination and already there claim for reimbursements/compensations
Dec 19, 2017, 1:56 am
#12
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
All good now. Contacted TG via web at "Contact Us" who routed it to SYD TG CS. They responded quite quickly and have agreed to reasonable reimbursement. Lost luggage turned up at SYD address (family) just short of 48 hours after his arrival. Thank you for all the information. Very impressed with TG especially since LH did not originally put the luggage on the first leg of the flight.
Dec 20, 2017, 4:56 am
#13
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All good now. Contacted TG via web at "Contact Us" who routed it to SYD TG CS. They responded quite quickly and have agreed to reasonable reimbursement. Lost luggage turned up at SYD address (family) just short of 48 hours after his arrival. Thank you for all the information. Very impressed with TG especially since LH did not originally put the luggage on the first leg of the flight.
Dec 20, 2017, 5:16 am
#14
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Location: AU
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Dec 21, 2017, 1:33 pm
#15
Join Date: Oct 2015
Location: SAN
Programs: 1K (since 2008), *G (since 1990), 1MM
Posts: 3,219
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Just to clarify, not that it makes any difference, the flights for my son (LHR-FRA-BKK-SYD) were all on one ticket. However, two days earlier I travelled SAN-LAX on one ticket (UA) and LAX-AKL-SYD (NZ) on a second ticket and the bags were interlined since they are both Star Alliance. My bags arrived on the same flight as me in SYD. I had a similar trip earlier in the year (different airlines and destinations) and no problems with the luggage. The airlines in the Star Alliance network will interline the luggage when on separate tickets.